May I know why?

Simply because the implementation cost is too high. For normal fibre Internet, it does not justify the ROI.

So i just call time and complain ?

Yes I am from kl. This is the trace result.

C:\Users\User>tracert sgp-1.valve.net

Tracing route to sgp-1.valve.net [103.28.54.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 4 ms 4 ms 4 ms lo-0.ag-01-majjw.ni.time.net.my [223.28.0.215]
3 3 ms 3 ms 3 ms xe-5-3-0-0.er-01-majjw.ni.time.net.my [223.28.2.
41]
4 5 ms 7 ms 7 ms xe-1-1-0-0.cr-01-akhmw.ni.time.net.my [223.28.2.
94]
5 4 ms 4 ms 3 ms 223.28.2.70
6 4 ms 5 ms 4 ms ae-0-0.edge-gw-2-kul-pip.my.globaltransit.net [1
24.158.228.21]
7 174 ms 171 ms 172 ms xe-0-1-0-0.cr-gw-1-kul-pip.my.globaltransit.net
[61.11.211.129]
8 171 ms 171 ms 171 ms ae-1.cr-gw-1-sin-pip.sg.globaltransit.net [61.11
.210.2]
9 170 ms 172 ms 170 ms ae-1.br-gw-1-lax-pip.us.globaltransit.net [124.1
58.224.14]
10 170 ms 171 ms 170 ms ge-0-0-0-0.pp-gw-1-lax-pip.us.globaltransit.net
[124.158.250.1]
11 175 ms 171 ms 172 ms highwinds.com.any2ix.coresite.com [206.223.143.1
13]
12 * * * Request timed out.
13 180 ms 175 ms 174 ms te0-3-0-0.wr2.sin0.asianetcom.net [61.14.157.209
]
14 176 ms 174 ms 175 ms gi12-0-0.gw5.sin1.asianetcom.net [61.14.158.43]

15 176 ms 174 ms 173 ms HID-0001.asianetcom.net [203.192.169.214]
16 179 ms 178 ms 177 ms unknown.hwng.net [173.245.210.218]
17 176 ms 183 ms 193 ms 103-28-54-225.valve.net [103.28.55.225]
18 180 ms 177 ms 178 ms sgp-1.valve.net [103.28.54.1]

Trace complete.

Hi Bro,

My tracert using TIME Fibre Home broadband from PG --> SG .

Tracing route to sgp-1.valve.net [103.28.54.1]
over a maximum of 30 hops:

1 9 ms 10 ms 2 ms DELETED [192.168.1.10]
2 10 ms 10 ms 11 ms 211.25.29.1
3 38 ms 10 ms 8 ms 10.200.203.49
4 38 ms 43 ms 25 ms 211.25.27.97
5 23 ms 35 ms 82 ms ae-0-0.er-01-csfcb.ni.time.net.my [211.25.27.118
]
6 148 ms 150 ms 145 ms xe-2-1-0-0.cr-01-csfcb.ni.time.net.my [223.28.2.
57]
7 98 ms 39 ms 49 ms ae-0-0.br-01-csfcb.ni.time.net.my [223.28.5.94]

8 27 ms 73 ms 99 ms ae-1.edge-gw-2-cyberjaya-pip.my.globaltransit.ne
t [124.158.234.21]
9 41 ms 44 ms 54 ms ae-5.cr-gw-2-sin-pip.sg.globaltransit.net [61.11
.212.30]
10 18 ms 18 ms 16 ms ge-0-0-0-0.pp-gw-1-sin-pip.sg.globaltransit.net
[124.158.224.93]
11 21 ms 24 ms 19 ms 32590.sgw.equinix.com [202.79.197.176]
12 17 ms 25 ms 18 ms 103-28-54-225.valve.net [103.28.55.225]
13 145 ms 51 ms 35 ms sgp-1.valve.net [103.28.54.1]

Trace complete.

Please report to TIME.

Another result :

Tracing route to sgp-1.valve.net [103.28.54.1]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms DELETED [192.168.1.10]
2 11 ms 10 ms 10 ms 211.25.29.1
3 18 ms 8 ms 14 ms 10.200.203.49
4 9 ms 9 ms 9 ms 211.25.27.97
5 10 ms 11 ms 11 ms ae-0-0.er-01-csfcb.ni.time.net.my [211.25.27.118
]
6 14 ms 15 ms 55 ms xe-2-1-0-0.cr-01-csfcb.ni.time.net.my [223.28.2.
57]
7 13 ms 10 ms 11 ms ae-0-0.br-01-csfcb.ni.time.net.my [223.28.5.94]

8 59 ms 76 ms 83 ms ae-1.edge-gw-2-cyberjaya-pip.my.globaltransit.ne
t [124.158.234.21]
9 52 ms 65 ms 77 ms ae-5.cr-gw-2-sin-pip.sg.globaltransit.net [61.11
.212.30]
10 17 ms 16 ms 39 ms ge-0-0-0-0.pp-gw-1-sin-pip.sg.globaltransit.net
[124.158.224.93]
11 24 ms 34 ms 30 ms 32590.sgw.equinix.com [202.79.197.176]
12 38 ms 18 ms 29 ms 103-28-54-225.valve.net [103.28.55.225]
13 20 ms 21 ms 22 ms sgp-1.valve.net [103.28.54.1]

Trace complete.

Hi Guys,

Newbie here. I live around bangsar and subscribed to TIME 10MBPs + ASTRO IPTV sometime last week. All is good until last Sunday when the speed dropped from 10MBPs to about 0.1MBPS but my ASTRO signal is perfect.

When this happens, i restart both the modem and router and it will go back to 10MBPS. Been consistent trend the past 2 - 3 days. Would like to know whether

1. MODEM faulty
2. WIFI Router faulty
3. Others

Do let me know what to do since I am fed up of restarting the thing 4 - 5 times a day. Thanks and looking forward to learn here.

This post has been edited by jaygan: May 22 2013, 03:50 PM

Hi Bro，

Your equipment is fine. This is a known issue, most of the time happened to iptv subscribers. You will need to call to 03-9543 1543 (u cant call to Time directly since you are using Astro IPTV package).

Time will refresh your account & it will be back to normal.

To be 100% confirm is not your router problem, you can bypass your router. Do a dialer on your comp, & dial it and then test your connection.

Be very careful to monitor the pattern of this problem, isolate your problem from the one below :

If the slow speed last for long time & your astro picture gets pixelated, then it's due to the high reading.

Thanks so much jjj2...appreciate your prompt reply..

My condo management have spread the news that Time Fiber has finish it's installation. What should I do now?

Hi Bro,

Please check your PM.

pls pm me the details too.. same ques

pls pm me the details too.. same ques

Hi desmond


Pls check your pm on your request


Tks

C:\Users\user>tracert -d 103.28.54.1

Tracing route to 103.28.54.1 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 10.1.1.254
2 * * * Request timed out.
3 * * * Request timed out.
4 107 ms 121 ms 54 ms 122.255.112.225
5 * 78 ms 134 ms 122.255.98.78
6 122 ms 123 ms 78 ms 122.255.113.218
7 71 ms 113 ms 53 ms 122.255.113.229
8 101 ms 86 ms 114 ms 122.255.113.238
9 78 ms 99 ms 74 ms 116.51.26.89
10 73 ms 103 ms 69 ms 129.250.6.104
11 151 ms * 182 ms 129.250.6.96
12 181 ms 173 ms 188 ms 129.250.4.36
13 191 ms 183 ms 204 ms 203.131.243.234
14 207 ms 244 ms 183 ms 203.118.3.151
15 251 ms 258 ms 205 ms 203.118.5.17
16 209 ms 183 ms 259 ms 203.116.7.62
17 192 ms 273 ms 229 ms 103.28.54.1

Trace complete.

C:\Users\user>

-d Do not resolve addresses to hostnames.

122.255.112.225 - vlan59.pkh021.p1.com.my

what are you doing here p1 scum?

You are most welcome Bro

Hi Bro, sorry for the delay in replying...too busy...

Feel free to check your PM.

Cheers

I realize that the problem starts sometime on Sunday and ends sometime on Wednesday. Should i keep calling them on a weekly basis?

Hi Bro,

It's best to have them come over to have a thorough check. This is absolutely not normal.

Still the same problem, Astro perfect no problem & Internet speed drops down to 0.1Mbps ?

Astro does not goes through your router, please try bypass your router & see the problems goes away.



Thanks.

This post has been edited by jjj2: May 27 2013, 12:23 PM

I'd love to know whats the requirements for special case as well. I live in a landed area surrounded by Condos/Flats/Offices that TIME has listed as covered in their coverage list. The nearest condo is just less than 200 meters down the street from me. If only they can drag the cable just that little bit more..