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TIME TIME Fibre Broadband™, 100 Mbps of wholesome goodness
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jaygan
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 May 22 2013, 03:46 PM
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New Member
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Hi Guys,
Newbie here. I live around bangsar and subscribed to TIME 10MBPs + ASTRO IPTV sometime last week. All is good until last Sunday when the speed dropped from 10MBPs to about 0.1MBPS but my ASTRO signal is perfect.
When this happens, i restart both the modem and router and it will go back to 10MBPS. Been consistent trend the past 2 - 3 days. Would like to know whether
1. MODEM faulty
2. WIFI Router faulty
3. Others
Do let me know what to do since I am fed up of restarting the thing 4 - 5 times a day. Thanks and looking forward to learn here.
This post has been edited by jaygan: May 22 2013, 03:50 PM
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jaygan
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May 23 2013, 11:26 AM
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New Member
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QUOTE(jjj2 @ May 22 2013, 11:42 PM) Hi Bro， Your equipment is fine. This is a known issue, most of the time happened to iptv subscribers. You will need to call to 03-9543 1543 (u cant call to Time directly since you are using Astro IPTV package). Time will refresh your account & it will be back to normal. To be 100% confirm is not your router problem, you can bypass your router. Do a dialer on your comp, & dial it and then test your connection. Be very careful to monitor the pattern of this problem, isolate your problem from the one below : If the slow speed last for long time & your astro picture gets pixelated, then it's due to the high reading. Thanks so much jjj2...appreciate your prompt reply.. |
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jaygan
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May 27 2013, 11:10 AM
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New Member
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QUOTE(jjj2 @ May 25 2013, 11:19 PM) You are most welcome Bro  I realize that the problem starts sometime on Sunday and ends sometime on Wednesday. Should i keep calling them on a weekly basis? |
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jaygan
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Jun 7 2013, 02:20 PM
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New Member
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QUOTE(jaygan @ May 23 2013, 11:26 AM) Thanks so much jjj2...appreciate your prompt reply.. Dear jjj2, After 2 weeks i think i found the reason for the internet lag. Its due to my ROUTER (Cisco Linksys E1200). When the internet slows down or something, i just restart it and all goes well. But its very irritating. 2 options here 1. Buy new router - any recommendations. Plan to do my own personal home cloud? 2. Get TIME to repair/replace it. I got UNIFI in another home in Subang and it works really fine despite its ugly looking color. Thanks. |
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