Just bought this 2+3 seater Bovine leather sofa from one of the Sg Buloh sofa manufacturer. It cost us about RM6k. At the time of ordering, we specified to the salesman that the leather/sponge must be able to bounce back after sit. The salesman suggested to have firm sponge.

After delivery, notice that the sofa's shape is out totally once we put our hand on it and release immediately, not to mention after sit. Is this normal for RM6k of sofa? What is the cause? Was it due to firm sponge, bad sponge or bad leather?

This post has been edited by kingkong1: Nov 8 2011, 11:09 AM


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Call the customer service, the delivery man took back the sofa, and resew the leather by pulling it to the extreme in order to prevent the leather not to sink or enable to bounce back.

2 weeks later, the sofa was delivered to me. However, the same issue still does not solve, but the situation become worse. Beside the bad sewing workmanship, now the sofa become so hard to sit and uncomfortable, to the extend that my leg has blood circulation problem before 1 movie end. Not only that, 2 big holes are obviously noticeable after the two seats are pulled out.

Now the sofa has been taken back again. And I am not sure how they are going to rectify it?

We just moved in to this newly renovated house in less than 2 months, and already suffered the pain of sitting without sofa for about a month. Not to mention the sad feeling of sitting on the uncomfortable sofa for about 2 weeks.

This post has been edited by kingkong1: Nov 8 2011, 12:00 PM


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so sorry to hear that but i think u've been conned....

for rm6k u should ask for warranty n if it is given, claim n replace for ordinary sponge

Was it like that on the sample sofa you saw when you bought it? Can you go back to the shop and still see the sample sofa?

Sample sofa is not that obvious, but it use thick leather, so no comparison. But I don't think it is normal, right?

I'm no expert, but it looks like a problem with the leather? From the photo, it looks like the leather is stretched where you push in with your hand, and then it's not springing back to it's original size.

How come the sample sofa is using thick leather but you have thinner leather? Is it something you specified?

That was what I thought. You will definitely feel sad when looking at that already in bad condition, but this is a new sofa.

Thick leather would cost about RM9k, if my memory served me right. We didn't allocated that much budget.

This post has been edited by kingkong1: Nov 8 2011, 05:29 PM


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would you mind telling us the name of the place you got this from? A PM perhaps?

tq.

Still waiting for their rectification. Will disclose if they are not sincere.

Hmm.. my brand new sofa is using Bovine leather too but it doesn't stretched like yours.. My friend's Bovine sofa from Lorenzo looks like yours after 10 years of usage..

Looks like from Rubelli? Not to worry much, if they are a reputable manufacturer, by hooks or by crooks, they will fix it for you.

Can go Ikea try out their leather sofa see if it similar

So sad to hear that, my new sofa = 10 years old sofa

better ask for refund.....then buy new sofa that worthy than the current one
no need to think about sponge&leather
no need to worry about your leg etc

Bro Kingkong, let us know the progress. Hope the outcome is positive for you.

Hahaha....how I wish I can have that option. But knowing malaysian company...

must keep asking for rrefund or repair

who is d scariest when angry, u or ur madam?

then ask dat person to scream in d phone

u should have request for refund, 6k sofa shouldn't be like this !

Doubt very much if the company will entertain any request for refund. Once money paid, that's the end of it. Company like Lorenzo is also in the same boat.

Unlike Ikea; in which they will refund within 100 days with no question asked.

LoL

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Added on November 9, 2011, 4:05 pmI don't think can refund lah... But keep asking them to take back the sofa until they fix it to your satisfaction. They will get fed up one day, and replace a new set for you. That's what my friend's done when she found defects on her dining chairs. ;-)

This post has been edited by JollySheep: Nov 9 2011, 04:05 PM

ops....is that zolano? zolono or something like that? I'm shopping for sofa and was looking at set like this as well. U can pull out to become like a "recliner". Almost deal with it but dun like the salesman and it cost 6.6k, 6.3k after discount.

I also doubt of one thing...... since it will recline by a push of ur butt, in 10 years time, will the mechanical loosen and recline by itself even i just want to sit straight on it?... so ended up i just choose a normal half leather sofa from lorenzo. 1+2+3 rm5795 (50%)

This no recliner, 2+3 full leather.

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Added on November 9, 2011, 10:59 pmYeah, like Ikea return policy, can even buy first then think later whether suitable or required. Else just return, no question asked.

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Added on November 9, 2011, 11:02 pmUnfortunately, both of us are "si man yan"

This post has been edited by kingkong1: Nov 9 2011, 11:02 PM

I'm looking for sofa too....looking for full leather. can pm the name so i would not be 'conned' if buy from this shop

I would be careful to purchase from Lorenzo. Was also about to pay up for a sofa & dining table set from Lorenzo. Then found out about the problems some of the purchasers faced when their product have defects. Basically you will be charged for the rectification of the material defects.

http://forum.lowyat.net/topic/2092827

So, we decided against buying from Lorenzo. Now, look else where...

Thanks for highlighting, and yes, already heard about its quality from this company's products.

ya, spot that before doing the purchase.... but too bad nothing is perfect. And it will depends very much on who is the person u dealing with. So just hope for the best

Like that ah then only left a few options for good quality leather furniture (nobody complain recently in forum)
Rozel lor....

Milano& design better lo...Anyone use b4?

Try Luzini, near Seputih, beside federal highway. The sofa quality is superb and u wont regret buying it. try to look for display item clearance. u can get a very good deal.

Ps: Im not their sales or whatever. Im just sharing my experience as a satisfied customer

This is from my friend's comment:

1. like mine we ordered is hard seat...my son jumping on top of the seat ..no problem... the leather will smooth out automatically without imprint on the seat
even soft one...
2. my old one from lorenzo don't have ur problem.which is 6 yrs old already. my old one is semi-soft
3. now both of us old ..., so prefer to sit on hard one.. and it's not hard ..just more support on the buttock and back... easier to get up from the sofa
4. ur's from the url u gave me .. the result they deliver is not acceptable leh..
5. for 6k..not worth this value can they exchg a new one for u instead of keep on repairing it

This post has been edited by kingkong1: Nov 11 2011, 05:45 PM

OK will check this place out. Looking for sofa soon.

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Added on November 12, 2011, 8:48 amBro KK, I hope you custom made sofa can meet your expectations soon. If not a resolution met. Keep us posted on your progress.

This post has been edited by 1lima: Nov 12 2011, 08:48 AM

for info sake, for living halls with no air cond, is it advisable to get leather sofa set especially in msian weather?

Depending on what you meant by Malaysian weather. If you are saying that you living room is very humid and makes you very sweaty all the time, then generally cushion sofa is not meant for you. But if you are relating to breathability of the sofa material, then leather rates much better than PU, PVC, bonded leather and other synthetic materials. Of course fabric will fare better but sweat will be absorbed through the fabric and into the underlying layers of the cushion.

In hygienic terms, leather fare better than fabric in that it can be cleaned much easily. Also, dust-mites are minimum compared to fabric type sofa. Our weather is causing tremendous allergy reaction amongst Malaysian these days.

It was not custom made, just use normal leather instead of thick leather.

just curious... is there such thing as thick leather?

There are different leather thickness used for sofa. Generally for thin it is 0.7 to 1 mm and thick ones are 1.2 to 1.5mm used for sofa.

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Added on November 14, 2011, 11:02 am Looks like your design suited the thicker leather.

I have an ottoman make of thin bovine leather with foam fillings and soft synthetic fiber on top. Have the same handprint as in your picture but it recovers in about 20 to 30 seconds.


This post has been edited by webby88: Nov 14 2011, 11:02 AM

How would you know if it is the thicker or the thinner leather that is used for the sofa that you have ordered?
You know, these suppliers will say one thing and deliver another...

This one won't go away even after overnight.

You can request for the sample leather from the seller or you can do the pinch test if you are more experience. This will only determine the thickness. However, this does not determine the leather quality.

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Added on November 14, 2011, 1:24 pmLooks like your sofa is padded with plenty of soft synthetic fiber that give you and effect like a ruffle pillow. Some sofa are custom built that way intentionally.

This post has been edited by webby88: Nov 14 2011, 01:24 PM

can try report to consumer tribunal thru website, nowadays they are quite efficient

Agree. The prices of sofa vary quite widely with the quality. One need to understand some terms such as Aniline, Semi-Aniline, corrected grain, split leather in order to appreciate leather furniture better. There are also the bonded leather, faux leather or "fake"leather.

Bovine is a generic term to meant hoof type animal which includes, cow, buffalo, goat, etc etc.

This post has been edited by 1lima: Nov 14 2011, 03:59 PM

Taikor, very well worded. Need to learn from you more.

Will see how things go, hope don't need to go such stage. The customer service girl called me twice to find out my concern. Hope is happy ending.

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Added on November 16, 2011, 4:08 pmYou could be right, the production guy might did that as I stated that I want no "sinking mark", but instead it turned out to be worsed.

This post has been edited by kingkong1: Nov 16 2011, 04:08 PM

any reliable sofa shop or brand can recommend to me? around seri kembangan/puchong...

I prefer full leather with affordable price..

thanks

kingkong, any update on the state of your sofa?

Still waiting for them to call me on the status. I should be able to know by end of this week.

good luck, bro.

Are you referred to "http://www.evensofa.com.my"?

Just booked a sofa from Milano haus ard 4k
for 2+3. Now sofa production is very tight
due to Xmas n cny season...

Is this the 1 @ RM3990? the one facing the main entrance with two tone full leather. What is the model name already?

Ha ha yea bro...I choose 1 color only.
At first tot of taking m&d anniline leather
2+3. for 4990. But promo habis so now 6990.
Cannot take lo...Got other best sellers as well.
I went there many times...What are u thinking of
buying?

That particular model caught my interest as well since that's the only model under my budget and the design is nice comfortable as well.
But i shall wait till mid-dec, waiting for Rozel's year end sales

My parents bought a rozel 1+2+3 recliner sofa from Rozel.

I saw it and order the same after few months they bought it.

When I received the sofa, the quality is different from the one my parents had. Same model, colour from Rozel, but 2 different leather quality.

The leather is shiny after used for few months and it's so easily scratched. My parent's sofa is still looks new and leather is thick and nice to sit.

I've spoke to the customer service for Rozel and they did not give me a reasonable answer.

I've made a complaint to the NCCC.

I will definitely avoid Rozel brand sofas. Why I pay so much and get a poor quality leather?

This post has been edited by DigitalTech: Dec 2 2011, 03:31 PM

I also bought a 1+2+3 full leather sofa from Rozel. Had it a couple weeks only, so haven't really put it through much use yet. Seems good to me on first impressions.

My complaints is that why same model, colour and brand, but 2 different leather quality.

I suspect they use cheaper bovine leather for the later batch.

The leather quality is very obvious.

If you use your finger nail and softly scratch it, the leather will peel. That's how poor quality it is.

And after using it for few month, the leather begin to feel sticky and shiny.

This does not happen for the earlier batch, which my parents bought it last year.

Another problem with Rozel customer service is, they are defensive and denial all the way without understanding customer complaints and do an investigation.

Rozel brand sofas are not cheap. And you get this quality and customer service.

I might as well get a cheap brand and live with it.

This post has been edited by DigitalTech: Dec 2 2011, 04:35 PM

wrong post


This post has been edited by kucingfight: Dec 15 2011, 04:16 PM

Mind to tell you which model you bought? Been to rozel showroom and their Recliner Sofa look impressive.

Model is 9902, Full leather bovine. 1+2+3 recliner sofas.
Colour Bovine Stone 3888.

They are now using the same low quality leather for all their leather sofa range.

I even spoke the the factory person in-charge and they admit they are using a different leather as compared to last time.

Even Rozel now also selling the low quality. Is the price any lower than last time or it's promotion price?

Hmm. OK, I will try the nail test.................... in a non-conspicuous place. I don't know one leather from another, so I can't tell if it's low quality or not.

What I saw in their showroom was the better quality leather than what I received.

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Added on December 15, 2011, 9:18 pmI paid the same price as my parents did. But we get 2 different leather quality.

I paid RM6k+ for a 1+3 full leather sofa.

I felt I was ripped off.

I should have got a brandless leather sofa for a lower price.

This post has been edited by DigitalTech: Dec 15 2011, 09:18 PM

Go Milano & design....quality good n
price not bad. Just don't like the salesman.
Salesgirl better ...more honest.

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Added on December 15, 2011, 10:32 pmGo Milano & design....quality good n
price not bad. Just don't like the salesman.
Salesgirl better ...more honest.
Or go Miva warehouse sale...damn cheap...
Dunno finish or not.

This post has been edited by Neoh1979: Dec 15 2011, 10:32 PM

For your price, you could get 1+2+3 in Geo-Italia as they have wide range of recliner sofas. Some of the
designs are comparable to Rozel and Lorenzo. Nowadays, these 2 shops are getting lot of complains.

Mr. King Kong,
What happen to you sofa now?

Milanohaus showroom very impressive but delivery service a sham because they outsource to lorries with crude workers. My sofa came torn at the bottom.

The workers tried to force me to accept promising that they will repair it latter!

I paid for a new sofa - why should I accept damaged goods.

They do not check their goods before delivery as the sofa caame in the original packing.

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Added on March 4, 2012, 3:16 pmCellinni is old shop but reputable.

This post has been edited by medea2002: Mar 4 2012, 03:16 PM

HI HI. Anyone know where to get either fabric/leather sofa for AV room??? Someting like those big chairs in GSC Mid Valley???

hi, can you tell me where is this Geo-Italia shop? if can, do you have the address? I would like to get a recliner sofa set

Bukit Tinggi opposite AEON has one.

is this the lorenzo/rozel type or the cavenzi type of brand? sorry coz i noob in brand

How's your sofa now? A Rm6k sofa shouldn't look like that.

bought a set of sofa 3+2 seats half leather for RM3990 from Loius Italia at home fair MV. good buy?

How about Gucca leather sofa? Anyone used it before? Any comment?

any good offer on leather sofa?

Just passed by their showroom, the display look nice! Anyone can share their experience with Gucca?

Post some photos. Otherwise how to tell good value or not ?

Anyway, what leather you get for this price?

Cheers!!

Oh ya...recliner sofa 2 + 3

half leather but dunno what leather..hahaha

This post has been edited by kh8668: Mar 21 2012, 11:52 AM


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Looks like bovine leather. Display unit or brand new?

new

nice sofa..

at this price, depends on what material they are giving to u

if they giving u full leather this might be normal

half leather only, the rest PU

well, then this price is quite high already, my shop selling half leather range is about 3000-5000....

i see...can pm where is your shop...may visit it next time.

My sofa oso got the shape of my hand on it after i release my hand immediately, may be this is normal for soft cushion sofa, because when time i bought i purposely choose the softer sofa, i find more comfortable compare to those firmer sofa.

The saleman also tell me firm sofa is more reliable can use 10years.

This post has been edited by tienseng: Mar 29 2012, 11:34 PM

Will check out this place, thanks for sharing.
Went to Fluorentino at SS2 last week, they got sale 1 set fabric sofa, very nice.
L Shape, RM3580 --but they said the promotion till today only. Dont know how real was it.

Used to worked with reputable furniture brand before this. I hope I need everyone to realize this. All reputable or non reputables one would practice one similar thing which is which ever customer bought sofas they will send out their displayed one and even if you order a new ones with same model but different color, you may have doubt that the leather quality are the one that you tried on their showroom. This is the Malaysian way of doing furniture business. My 2 cents for everyone. And to KingKong, sorry for your new sofa but I think your new sofa is the one that they placed in their showroom for long time oredi and if you ordered with different color from the displayed set, they could've change the leather quality before send it to you.
It's pretty hard to find genuine honest seller that concern of customer right in Asia. China is one of the worst.
You would have a better treatment in kwailo place though, most of them don't use such technique. If they do sell display set, those will not like Malaysian place on their showroom by simply sitting on by staffs or mistreated for several years before selling it off. You know what i mean?

i need so

quite expensive ler. my family do custom made sofa for ppl also not so expensive.

Just wanted to ask is this sofa set worth buying?



Uploaded with ImageShack.us

2+3 full leather sofa with 6 years warranty

the 3 seater is recline able on both ends.

Just to share with you my good lesson from LORENZO
I got a very bad experience with Lorenzo. I bought a cabinet display and when they deliver to my house found the light is no on, and need to wait for their technician to come and fix. New unit but light malfunction.
They promise will come back to me but end up i have to call them to follow up after few days, they told me due to their manager is oversea and they unable to arrange anything until the manager come back. -LORENZO only have a manager?????
Finally the technician come over on weekday but not weekend after another week. i have take 1 day leave since its normal working day. They promise come on morning but show face after lunch. 2 guys come for 3 hours but still cant fix the problem.
And i have to call back to his office to inform them the technician couldn't repair and they will rearrange another so call more technical team.
After 1 week, they are no one call me and i have to call them, and the answer is they arranging ppl coming to my house this evening, shit no proper arrangement from LORENZO, since i'm in outstation then they will call me again to reschedule the appointment.
I totally disappointed to LORENZO, and i promise will not buy a single thing from them
1) No after sales service
2) No professional team
3) No Quality

that's bad. thanks for sharing.

i heard one similar case from my colleague as well from LORENZO's sofa.
luckily i dont like leather seat, so i totally ban LORENZO already.

Wow...so I should consider to be lucky because I purposely choose a display set as my particular design no longer in production. Manage to get close to 70% discount and still in excellent condition after using it for 4 years.

My Aunt open Furniture Shop in Cheras near Auto city Cheras, i brought as from her Sofa Fabric Fire red colour use it 4yrs now still in good condition Sofa no sagging. Go for Memory foam or best is goose feather and last a decade no sagging

Mine too. They don't displayed it out that time. I was the one asking for display set and mine still in good condition too.

Maybe they purposely use top grade material for display to impress buyer. So going for display set is not that bad after all.

This post has been edited by Xccess: Oct 28 2013, 12:00 PM

We bought a set of full leather sofa 3+2 in rm4k, bought during Macy on promotion period, nice quality, used for half year, so far so good.