My parents bought a rozel 1+2+3 recliner sofa from Rozel.

I saw it and order the same after few months they bought it.

When I received the sofa, the quality is different from the one my parents had. Same model, colour from Rozel, but 2 different leather quality.

The leather is shiny after used for few months and it's so easily scratched. My parent's sofa is still looks new and leather is thick and nice to sit.

I've spoke to the customer service for Rozel and they did not give me a reasonable answer.

I've made a complaint to the NCCC.

I will definitely avoid Rozel brand sofas. Why I pay so much and get a poor quality leather?

Model is 9902, Full leather bovine. 1+2+3 recliner sofas.
Colour Bovine Stone 3888.

They are now using the same low quality leather for all their leather sofa range.

I even spoke the the factory person in-charge and they admit they are using a different leather as compared to last time.

What I saw in their showroom was the better quality leather than what I received.

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Added on December 15, 2011, 9:18 pm
I paid the same price as my parents did. But we get 2 different leather quality.

I paid RM6k+ for a 1+3 full leather sofa.

I felt I was ripped off.

I should have got a brandless leather sofa for a lower price.

hi, can you tell me where is this Geo-Italia shop? if can, do you have the address? I would like to get a recliner sofa set