Oic. Thank you very much for this piece of advise

Anyone know where or which factory Harvey Norman got their sofa from? I don't mean those imported ones. I'm looking for those made in Malaysia with Harvey Norman tag.

Saw 1 today at Harvey Norman and quite like it, but at RM 18000, less 30%

Hope to get cheaper direct from factory

People out there, just to share my painful experience with you! ROZEL is a super big NO NO !!


DO NOT BUY from ROZEL! The quality and after sales service are very very poor! We have bought a full leather sofa (3 +2 seaters) frm ROZEL which cost about RM10k. Two long springs popped out from beneath the sofa and the sofa sink in after we use it for only 6 mths. At home only myself and my mum (both body weigh < 55 kg) who used it (no kids) and we use it very carefully (we even not to wear any hard jeans or pants which could possibly scratch the leather surface).

So, we contacted the customer service. The staff who attends to our complaint is very rude. We told the staff the quality of their sofa is not good, apology instead the staff reply with his rude accent:" Our quality is good! The sofa is at your home so is because of the user la!! ” Then, I ask for his supervisor he told me rudely that he is the person in charged. Fuaahh!! Then, they told us to pay RM160 for them to collect the sofa back to the factory to repair (excluding material cost for repairing)!!! The best part is... the WARRANTY CARD only sent to us UPON DELIVERY (upon delivery we already made full payment, hence nothing you can do about the warranty or return the sofa) stated that leather, transportation fees, material cost, cost of labour etc where needed must be paid by the purchaser. So, in short the warranty covers nothing, there is actually NO WARRANTY. They are using the 5 years warranty wording to CON CUSTOMER. Now, I am so worried that we might need to keep sending back our sofa to Rozel factory for the next FIVE SO-CALLED WARRANTY YRS since the quality is so bad (while keep paying them RM160 + RMxx each time).

So, instead of taking up the responsibility to give warranty to cover their defects in quality to the customer, now the customer actually forced to pay for ROZEL’s fault. And if they continue to do this, they can actually earn $$ each time the customers call for repair.


Before Rozel, we bought a full leather sofa (3+2 seaters) which cost us about RM4k. We used it for 5 yrs without any complaint at all. The brand does not looks as cozy (but now I think outside look cozy but internal using cheap materials) as Rozel but the level of comfortable and the quality is way too much better compared to ROZEL. Again, ROZEL is a big NO NO !!

I also bought a Rozel leather sofa recliner in 2011 for RM6k. The leather quality is so thin and easily scratch. The leather started to peel out after few months.

Complaint to Rozel and they accuse us for bad usage and they are very rude customer service.

I made a complaint to NCCC and almost lodge a official complaint to the consumer tribunal.

After receiving warning from NCCC, they agreed to rewrap the entire sofa. But overall the leather quality of Rozel is super poor, but they are charging premium price.

I would never go back to Rozel for sure.

beebo101 - I would suggest you lodge a complaint to NCCC.
http://www.nccc.org.my/v2/

Wah spring also pop up? Any photos to share?
My one around 7 years old, leather still ok but the fabric lining underneath the sofa and also my bed head (bought from same shop) disintegrating.

People out there, just to share my painful experience with you! ROZEL is a super big NO NO !!


DO NOT BUY from ROZEL! The quality and after sales service are very very poor! We have bought a full leather sofa (3 +2 seaters) frm ROZEL which cost about RM10k. Two long springs popped out from beneath the sofa and the sofa sink in after we use it for only 6 mths. At home only myself and my mum (both body weigh < 55 kg) who used it (no kids) and we use it very carefully (we even not to wear any hard jeans or pants which could possibly scratch the leather surface).

So, we contacted the customer service. The staff who attends to our complaint is very rude. We told the staff the quality of their sofa is not good, no apology instead the staff reply with his rude accent:" Our quality is good! The sofa is at your home so is because of the user la!! ” Then, I ask for his supervisor he told me rudely that he is the person in charged. Fuaahh!! Then, they told us to pay RM160 for them to collect the sofa back to the factory to repair (excluding material cost for repairing)!!! The best part is... the WARRANTY CARD only sent to us UPON DELIVERY (upon delivery we already made full payment, hence nothing you can do about the warranty or return the sofa) stated that leather, transportation fees, material cost, cost of labour etc where needed must be paid by the purchaser. So, in short the warranty covers nothing, there is actually NO WARRANTY. They are using the 5 years warranty wording to CON CUSTOMER. Now, I am so worried that we might need to keep sending back our sofa to Rozel factory for the next FIVE SO-CALLED WARRANTY YRS since the quality is so bad (while keep paying them RM160 + RMxx each time).

So, instead of taking up the responsibility to give warranty to cover their defects in quality to the customer, now the customer actually forced to pay for ROZEL’s fault. And if they continue to do this, they can actually earn $$ each time the customers call for repair.


Before Rozel, we bought a full leather sofa (3+2 seaters) which cost us about RM4k. We used it for 5 yrs without any complaint at all. The brand does not sounds as cozy (but now I think outside look cozy but internal using cheap materials) as Rozel but the level of comfortable and the quality is way too much better compared to ROZEL. Again, ROZEL is a big NO NO !!

That's a bit vague. Mind to tell us why?

Thnks for your sharing and yes we would definitely lodge a complaint to NNNC! Rozel is too much , they r treating their customer like a dumb!

Thats northing to do with race here pls -.-

Just visited Rozel showroom in Old Klang road... the sales has been kind enough to inform me that the warranty covers only the structure (meranti wood base) and stitching for 5 years and 1 year for mechanism (recliner, rocking). I think it is pretty standard for the sofa industry based on my survey from many furniture shops that foam/latex and cracking of the leather is not covered by warranty.

If you haven't buy anything from Deep Living, perhaps you may refer to this:

https://forum.lowyat.net/topic/2758353/+120

Almost the same experience as what other customers had from VONZA.. we should boycott Rozel & Vonza!

This post has been edited by MonGJiHyo: Dec 8 2015, 03:47 PM

Waa.. so many sofa talk here..should sticked with this thread.

Vonza Rozel, brand aound powerful and mature enough. But lousy service and tipu people.

Sad, nowadays people doing business must factored some 'tipu element' liao..

If anyone is looking for new sofas, I have a source which can offer direct factory price to you. It is quality guarantee and confirmed more cheaper than furniture shops outside.

You can wechat me at IvyTYL if feel interested. Thanks.

Lorenzo doing promotion now 3+2 seat half leaher less than RM5k..great discount

If add 1 mote seater more, rm6020..


Attached thumbnail(s)

RM4575 for 2+3 half leather new set, free delivery...i just order 1 set


Attached thumbnail(s)