Nov 30 2015, 10:16 PM
QUOTE(chloelingeelin @ Oct 30 2015, 12:34 PM)
huh.... here I am again to share my experience purchasing my sofa from Deep Living. It's going to be a long story.
As mentioned previously (refer to post #102 on this thread, delivery date was set on 9th October, I double and triple confirmed with the person who called me, if they are really able to deliver my sofa on 9th October cos I do not want to waste a day of my leave and she said CONFIRMED.
2 days before delivery date, she called me again (which is within my expectation) saying that they can't deliver on 9th oct cos too many orders (as though I care about it). Insisted that I want the delivery to be done on 9th oct as agreed before, she kept on saying can not cos they haven't even started making my sofa, 3 weeks given and now they said they don't have enough time.
Argued with her on the phone and lastly she said the sofa will be delivered on 10th oct morning, agreed to it. Comes to 10th Oct waited for them the whole morning, she called me again during lunch time saying that morning can not deliver, will do it in the afternoon but can not confirm what time, promised to call back later to confirm.
After lunch time still not yet call back, I call her number and nobody pick up until 3pm. Called their showroom number and spoke to sales person Mr Brandon, he said the delivery department worked half day only on Saturday so that explains why nobody pick up my calls. I raised my voice talking to Mr Brandon and he hang up my call. Soon another person Ms Joanne (whom I believe is their marketing manager) called back and tell me they can't delivery the sofa, have to delay to a week later due to blah blah blah (lots of lame excuses).
At that time I really lost my temper and scolded her gao gao, I mean, really gao gao with some vulgar word. Eventually she said she will rush the factory to make my sofa immediately and deliver to me at night (9pm).
before 9pm she watsapp me saying that my sofa is done and she sent me some photo of the sofa, then only I realized the sofa design is not what I have agreed previously, there is no pull in button on the sofa! Again I shouted at her saying that the sofa design is wrong, it is supposed to come with the pull in button. She then mentioned that I wanted it to be WITHOUT the pull in button when I confirmed the delivery date 3 weeks ago. It's all bullshit and I told her I can show her the watsapp conversation with their delivery department to show that I wanted the sofa to come with pull in button.
She then said she will need to check and come back to me. Eventually she admit that it is their mistake that they 'thought' I didn't want the pull in button. End up the sofa still can not be delivered as they need to make a new one. By then I already lost my voice by shouting too much on the phone. She then offered to refund me half of the sofa price in order to compensate me.
After so much of argument and headache just to buy a sofa from them, I would advice people who plan to buy from them, if you do not have a strong heart and loud voice or arguing skill, DONT BUY FROM DEEP LIVING!
Thanks.
So sorry for what u have experienced.. is the DEEP Living that u mentioned is located at SkyPark @ One City? I've once walked in their showroom b4 but luckily I didn't buy anything from them..As mentioned previously (refer to post #102 on this thread, delivery date was set on 9th October, I double and triple confirmed with the person who called me, if they are really able to deliver my sofa on 9th October cos I do not want to waste a day of my leave and she said CONFIRMED.
2 days before delivery date, she called me again (which is within my expectation) saying that they can't deliver on 9th oct cos too many orders (as though I care about it). Insisted that I want the delivery to be done on 9th oct as agreed before, she kept on saying can not cos they haven't even started making my sofa, 3 weeks given and now they said they don't have enough time.
Argued with her on the phone and lastly she said the sofa will be delivered on 10th oct morning, agreed to it. Comes to 10th Oct waited for them the whole morning, she called me again during lunch time saying that morning can not deliver, will do it in the afternoon but can not confirm what time, promised to call back later to confirm.
After lunch time still not yet call back, I call her number and nobody pick up until 3pm. Called their showroom number and spoke to sales person Mr Brandon, he said the delivery department worked half day only on Saturday so that explains why nobody pick up my calls. I raised my voice talking to Mr Brandon and he hang up my call. Soon another person Ms Joanne (whom I believe is their marketing manager) called back and tell me they can't delivery the sofa, have to delay to a week later due to blah blah blah (lots of lame excuses).
At that time I really lost my temper and scolded her gao gao, I mean, really gao gao with some vulgar word. Eventually she said she will rush the factory to make my sofa immediately and deliver to me at night (9pm).
before 9pm she watsapp me saying that my sofa is done and she sent me some photo of the sofa, then only I realized the sofa design is not what I have agreed previously, there is no pull in button on the sofa! Again I shouted at her saying that the sofa design is wrong, it is supposed to come with the pull in button. She then mentioned that I wanted it to be WITHOUT the pull in button when I confirmed the delivery date 3 weeks ago. It's all bullshit and I told her I can show her the watsapp conversation with their delivery department to show that I wanted the sofa to come with pull in button.
She then said she will need to check and come back to me. Eventually she admit that it is their mistake that they 'thought' I didn't want the pull in button. End up the sofa still can not be delivered as they need to make a new one. By then I already lost my voice by shouting too much on the phone. She then offered to refund me half of the sofa price in order to compensate me.
After so much of argument and headache just to buy a sofa from them, I would advice people who plan to buy from them, if you do not have a strong heart and loud voice or arguing skill, DONT BUY FROM DEEP LIVING!
Thanks.
This post has been edited by MonGJiHyo: Nov 30 2015, 10:18 PM
Quote
i'm also shocked that deep living, decor point, vonza premium, etc.. are under Vonza group of companies.. 
what to do... ishhhhh
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