where can find furniture shop with reasonable price and good quality?

Avoid Lorenzo products. It seems that they do not give warranty on their products. They have conveniently omit this statement in their website.
This is an experience by a friend of mine. They bought a coffee table and a TV cabinet from Lorenzo costing about RM1k each. After few months, they noticed that the rounded edge of the coffee table is having hairline crack. This was not present during delivery. This is at one one end of the table while on the other end, it is starting to show signs of the crack forming. They showed me the defect when I was at their house recently. It seems that the crack started from beneath the surface. Thus no way this is due to damage by the owner, etc. It is very obvious it is from defective material. Could be due to the climate, don't know.... But obviously, not due to wear & tear.

The owners have made numerous calls to Lorenzo but was told that since this was only brought up 4 months after delivery, they will have to charge for the repair. I really wonder, how could anyone foreseen this defect to happen?
You pay premium price for a product and this is what you get in return.

They claim this to be wear & tear. What a joke...

sometimes this kind of "defect" can't avoid from China product. And YES, Lorenzo product 70% came from China. And these kind of product has no warranty because those are not movable part nor CONSUMABLE part... but those crack can cause by many factor so is hard for dealer to give warranty.

Thanks for sharing. Look more like defective workmanship due to design flaw to me. Anyway, does Lorenzo warrant the coffee table in anyway?

thanks for the info..if not, im sure go ahead with the lorenzo products

From what I have seen of actual product, IMHO, it is very obvious it is a defect from the material used to form the curve part of the coffee table. The crack seems to be originating from below. No way this could be due to wear & tear as claimed by Lorenzo (as what the purchaser told me). Since it is material defect, at least the company should have offered to repair the defect without any cost to its purchasers.
But, Lorenzo took a different approach and is claiming as wear & tear. This is their so called, Customer Service.

I believe Lorenzo should have stated that their product does not come with warranty due to defective material. From what I was told, upon delivery, once you have accepted the product and no complain there & then, anything after that is not considered as their responsibility.

Paying premium price for such bad customer service.

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Added on November 3, 2011, 2:59 pmExtract from Lorenzo's website:

"Lorenzo wooden furniture uses quality wood, known for its durability, natural resistance and easy to maintain. It is constructed with Medium Density FibreBoard (MDF) and finished with wood veneer cum PU lacquer coating.
Every Lorenzo furniture is wholly manufactured at its own factories to meet highest quality control from choosing the best materials to finished goods.

Solid Wood Characteristics:
The wood is kiln-dried to ensure optimal moisture content within 0.60-0.70g/cm3 to help prevent warping and splitting. We adopt traditional assemble method like mortis and tenon joint which is mostly use by high end furniture maker, that is why Lorenzo always seek for the best."

On their website, claim excellent quality product, etc, etc.
The actual product tells otherwise...... cannot last even a few months.....

This post has been edited by kelvyn: Nov 3 2011, 02:59 PM

Lesson learned: Expensive doesn't mean good quality or good service.

Good thing happen to come across this. Last weekend my bro in-law and I was at one of Lorenzo’s showroom to check out their rectangular dining table and sofa set. We were planning to make the purchase this weekend. Looks like we will have to look at other suppliers.
Don’t want to pay premium price with our hard earned money and end up with defective products. Will definitely give Lorenzo products a miss.

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Added on November 3, 2011, 8:56 pmThis is very bad of Lorenzo to push away their responsibility. For an international company like Lorenzo to have this kind of attitude towards its customer, very bad. BTW, their products are not cheap. If they are confident of their product, they have nothing to hide. No wonder they have been pushing out so many advert to promote their product.....
Should at least, quickly replace or repair the defective product without trying to push away responsibility by claiming wear and tear. Really sucks.

There are many other brands/ suppliers with better quality product and cost cheaper some more.

Company like IKEA states their guarantees on their website; with the years of guarantee stated clearly. Very clear and concise.
http://www.ikea.com/ms/en_MY/customer_serv.../guarantee.html

If not mistaken, they even have 100 days return policy. Very gentlemen.

This post has been edited by buzzle25: Nov 3 2011, 08:56 PM

i also bought tempered glass dining table from lorenzo. after two months of using, the tempered glass like not proper fit.. after that i called the sales girl that i bought from, the next day they came back n bring the table back for 2 days to fix it.. and, its free of charge.. do u manage to find their managers to explain the situation?

Ikea goooood, just bring the faulty parts with the receipt, they will take a brand new one from the box and give it to you. Did that so many time.

That is why sometime buy at Ikea is not a bad idea. They don't deny and won't run away.

This is from the info and email the purchaser received from Lorenzo, given to me by the purchaser.

I was told that the purchaser brought up this matter to the sales person with the copy of the invoice and photo of the defect. According to the sales person, the reply that she got from her technical dept. is that the company will charge for the repair. Reason was that this defect was not brought up to their attention during delivery.
When the purchaser inquired further, since it will be charged; on how the company plans to repair, she could not answer and asked the purchaser to contact the company directly. They were concern of having to pay for the repair and not assured of the durability/ reliability of the repair. Will the problem reoccur again?

They then contacted the company's Sg Buloh office with the photo and receive a reply from their After Sales Service Manager with the following comments.
- the product has been verified as accepted during delivery.
- claiming the defect is a scratch on the surface and since this was already a few months, there will be charges.
- there is no warranty for the product
- the rejection period is 3 days from delivery. And since it is after 3 days, the company reserves the right to decide on the finding and outcome of their investigation. There will be charges.

From what I have seen personally, when I was asked on how to repair the coffee table, I could see that it could not be a scratch as the problem is from beneath the material. The surface coating is still intact. The area in question is a curve along both the edges. More likely the cracking of the material used to form the curve itself.
Thus, very obvious a material defect.

Anyway, I have advised the purchaser that there in no point pursuing this matter further with Lorenzo as it is the company's word against theirs.
A company that does does not warranty their product against defect although their website advocates quality workmanship and material. Quite common these days....

Thus, this http://forum.lowyat.net/topic/2093176

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Added on November 4, 2011, 11:34 amFully agree with you. I got most of my stuff from IKEA.

This post has been edited by kelvyn: Nov 4 2011, 11:34 AM

Ikea is not the best of furniture. Only good thing is that they gave the assurance. I have a computer table from Ikea which was never fixed though gone through 2 rounds of exchange. Finally I gave up and live with it. Don't want to bring there over and over again though they will change without question ask. A friend of mine also live with some seats cushion problem though undergo change for 2 times. So nothing is perfect.

Same thing in my first condo that I live in, water was leaking from the toilet upstairs. I complained during defect liability and they fix it with waterproofing paint. After 3 months, water drips again. Again I complained, and they applied water proof paint again. Good for 3 months and it repeats till the defect liability period is over. I sold the condo in the end because of this agony.

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Added on November 4, 2011, 1:19 pmLooks like a screw underneath that is too big or deep causing the split.

This post has been edited by prop99: Nov 4 2011, 01:19 PM

thats why my furniture was bought from Cavenzi!
At least i know it is Low cost, low quality.

Better than high cost, low quality.

Very true indeed ...
I have discussed with my bro in-law and both of us have decided that we will not get the Lorenzo dining table and sofa set.

better to pay lower price and expect low quality than to pay high price for Lorenzo product and expect low quality.

BTW, where is Cavenzi located? Have to start searching again...

I got friends bought their sofa from Cavenzi. Bad comments. Not recommended.

Cavenzi to me is a no no lar........... This case, cheap doesn't mean good in any way.

Try some mid range products.

no no to cavenzi

Thanks kelvyn for pointing out the issue of Lorenzo. Casarano also not bad right?

Now those sofa are so expensive yet the quality so bad???
Any good recommendation ?

I have a number of furniture from IKEA, so far still going strong. Bed frame, drawer, cabinet, and some shoe rack. So far is good. If their stuff not good, still so many people buy? Is not the best, but some are below average. Need to be selective of their product too.