Just to share with you my good lesson from LORENZO
I got a very bad experience with Lorenzo. I bought a cabinet display and when they deliver to my house found the light is no on, and need to wait for their technician to come and fix. New unit but light malfunction.
They promise will come back to me but end up i have to call them to follow up after few days, they told me due to their manager is oversea and they unable to arrange anything until the manager come back. -LORENZO only have a manager?????
Finally the technician come over on weekday but not weekend after another week. i have take 1 day leave since its normal working day. They promise come on morning but show face after lunch. 2 guys come for 3 hours but still cant fix the problem.
And i have to call back to his office to inform them the technician couldn't repair and they will rearrange another so call more technical team.
After 1 week, they are no one call me and i have to call them, and the answer is they arranging ppl coming to my house this evening, shit no proper arrangement from LORENZO, since i'm in outstation then they will call me again to reschedule the appointment.
I totally disappointed to LORENZO, and i promise will not buy a single thing from them
1) No after sales service
2) No professional team
3) No Quality