Avoid Lorenzo products. It seems that they do not give warranty on their products. They have conveniently omit this statement in their website.
This is an experience by a friend of mine. They bought a coffee table and a TV cabinet from Lorenzo costing about RM1k each. After few months, they noticed that the rounded edge of the coffee table is having hairline crack. This was not present during delivery. This is at one one end of the table while on the other end, it is starting to show signs of the crack forming. They showed me the defect when I was at their house recently. It seems that the crack started from beneath the surface. Thus no way this is due to damage by the owner, etc. It is very obvious it is from defective material. Could be due to the climate, don't know.... But obviously, not due to wear & tear.

The owners have made numerous calls to Lorenzo but was told that since this was only brought up 4 months after delivery, they will have to charge for the repair. I really wonder, how could anyone foreseen this defect to happen?
You pay premium price for a product and this is what you get in return.

They claim this to be wear & tear. What a joke...

From what I have seen of actual product, IMHO, it is very obvious it is a defect from the material used to form the curve part of the coffee table. The crack seems to be originating from below. No way this could be due to wear & tear as claimed by Lorenzo (as what the purchaser told me). Since it is material defect, at least the company should have offered to repair the defect without any cost to its purchasers.
But, Lorenzo took a different approach and is claiming as wear & tear. This is their so called, Customer Service.

I believe Lorenzo should have stated that their product does not come with warranty due to defective material. From what I was told, upon delivery, once you have accepted the product and no complain there & then, anything after that is not considered as their responsibility.

Paying premium price for such bad customer service.

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Added on November 3, 2011, 2:59 pmExtract from Lorenzo's website:

"Lorenzo wooden furniture uses quality wood, known for its durability, natural resistance and easy to maintain. It is constructed with Medium Density FibreBoard (MDF) and finished with wood veneer cum PU lacquer coating.
Every Lorenzo furniture is wholly manufactured at its own factories to meet highest quality control from choosing the best materials to finished goods.

Solid Wood Characteristics:
The wood is kiln-dried to ensure optimal moisture content within 0.60-0.70g/cm3 to help prevent warping and splitting. We adopt traditional assemble method like mortis and tenon joint which is mostly use by high end furniture maker, that is why Lorenzo always seek for the best."

On their website, claim excellent quality product, etc, etc.
The actual product tells otherwise...... cannot last even a few months.....

This post has been edited by kelvyn: Nov 3 2011, 02:59 PM

This is from the info and email the purchaser received from Lorenzo, given to me by the purchaser.

I was told that the purchaser brought up this matter to the sales person with the copy of the invoice and photo of the defect. According to the sales person, the reply that she got from her technical dept. is that the company will charge for the repair. Reason was that this defect was not brought up to their attention during delivery.
When the purchaser inquired further, since it will be charged; on how the company plans to repair, she could not answer and asked the purchaser to contact the company directly. They were concern of having to pay for the repair and not assured of the durability/ reliability of the repair. Will the problem reoccur again?

They then contacted the company's Sg Buloh office with the photo and receive a reply from their After Sales Service Manager with the following comments.
- the product has been verified as accepted during delivery.
- claiming the defect is a scratch on the surface and since this was already a few months, there will be charges.
- there is no warranty for the product
- the rejection period is 3 days from delivery. And since it is after 3 days, the company reserves the right to decide on the finding and outcome of their investigation. There will be charges.

From what I have seen personally, when I was asked on how to repair the coffee table, I could see that it could not be a scratch as the problem is from beneath the material. The surface coating is still intact. The area in question is a curve along both the edges. More likely the cracking of the material used to form the curve itself.
Thus, very obvious a material defect.

Anyway, I have advised the purchaser that there in no point pursuing this matter further with Lorenzo as it is the company's word against theirs.
A company that does does not warranty their product against defect although their website advocates quality workmanship and material. Quite common these days....

Thus, this http://forum.lowyat.net/topic/2093176

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Added on November 4, 2011, 11:34 amFully agree with you. I got most of my stuff from IKEA.

This post has been edited by kelvyn: Nov 4 2011, 11:34 AM

Actually, complain is to be expected. Even the expensive cars also have complains.
The most important is that the company should rectify/ make good the complain without asking the customer to pay to rectify their product defects like Lorenzo and some others....

They will charge you for fixing them.

came across this

http://sorisomail.com/email/59829/vou-cont...a-de-serie.html

This is good stuff!!
Very useful for SOHO units.
[SOHO ==> Single Occupancy as Home or Office]