By default, when opening Saving Account, it is the annual fee type. If don't want $8, have to ask for Basic Savings. I guess the website did not teach you how to get the one without annual fee, only shows that it is possible.

Maybank Global Access Mastercard World Debit Card FAQ stated: RM8 for unlimited cash withdrawals at Maybank ATMs in Malaysia, Singapore, Brunei, Philippines, Cambodia. Cardholders can pick this option by visiting any Maybank branch.

Well Saving account clear stated RM8 and Maybank Global Access stated free and if unlimited withdrawal need to go for branch under their FAQ.

so is there really an option to choose no fee account during application?

For this new debit card...
Global Access Account-i (Current Account)

Not for Basic Savings account.

I just fb harimau, replied ( Please be informed that RM8 being charged during the first time application of the ATM card is for unlimited cash withdrawals at
Maybank ATMs in Malaysia, Singapore, Brunei, Philippines, Cambodia. However, you may proceed to the branch to change the option below:

Domestic & Selected Countries (Malaysia,
Singapore, Brunei, Philippines, Cambodia):
● Free for the first 4 withdrawals per month at

Maybank ATMs.
● RM0.50 per withdrawal from the 5th withdrawal onwards
● Note: Fee will be waived for balances above RM5,000 or single withdrawal of RM1,500 and above.

Thank you.)

so the default option is with rm8 fee. need to go branch to change to no fee option.

Maybe la. You can walk in to MBB ask xia

trying not to go to the branch, that's y asking first. if i'm going anyway, then i would change it to no fee option. lol.

You shall tell them see the Maybank Global Access Mastercard World Debit Card FAQ. RM8 for unlimited cash withdrawals at
Maybank ATMs in Malaysia, Singapore, Brunei, Philippines, Cambodia. Cardholders can pick this option by visiting any Maybank branch.

i guess with more complains, they will fix it eventually.

No early bird benefits.
Just wait for the dust settles.

Yes dont become hero like us.

Sorry bro, after walk in to branch yet they are finding ways to refund my RM8... since last thursday eventually...

This post has been edited by confusedway: Mar 20 2025, 02:11 PM

Based on the reply, they not meant for refund but opt out for 2nd year RM8 charge. MBB just earn RM8 by default from all new applicants.

thanks for trying it out.

so it seems.

Now only email MBB with all supporting to show how contradict of their website info versus actual charge.

Standard reply from Harimau


'Greetings from Maybank Customer Feedback & Resolution Management (CFRM).



Reference is made to your feedback on the above mentioned subject via email to us on 14 March 2025.



Kindly be informed, we have cascaded your feedback to the respective department for the necessary action and further review. Any update with regards to your feedback will be shared with you on or before 27 March 2025. We take note on the urgency. If we are able to obtain the outcome earlier, you will be promptly notified.'

Got officer call me up on Friday told me once i got the Debit card and they will wave it for me...

Yesterday got the card, today walk in... still no solution, still walking around counter call up their call centre... end up ask me u go back n wait la... no point waiting at the branch..

"they will wave it for me" very ticky this wording. when and how? never know YET

thats the thing... cause from their system the annual fee option is default as YES, thus we need to walk in to request it to NO only can go for the 4 Free withdrawal, which is the other way round from what was written in the FAQ and Website...

So far your case any feedback from them???