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 Debit Card V3

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jhleo1
post Feb 22 2024, 10:34 AM

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Standard Chartered JumpStart Savings Account-i debit card got annual fee of RM8? Some website said yes some not. Confused
jhleo1
post Feb 22 2024, 10:58 AM

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ringgitplus

QUOTE(cybpsych @ Feb 22 2024, 10:38 AM)
what do you mean "some website"?

there is only 1 website you SHOULD always trust: bank website itself
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jhleo1
post Feb 22 2024, 11:07 AM

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Yes you right. Manage to check with SC thru FB messenger. SC call line forever unable to reach. NO annual fee at the moment.

QUOTE(ericlaiys @ Feb 22 2024, 11:00 AM)
ringgitplus is not bank. some info is out dated. best info is refer to bank website & read card tnc. Bank got right to change tnc based on new campaign
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jhleo1
post Mar 20 2025, 07:27 AM

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Same thought as you but there is another column stated First four (4) cash withdrawals in a month at any Maybank ATM FREE.

QUOTE(!@#$%^ @ Mar 19 2025, 11:37 PM)
Opening new account – for unlimited withdrawal at any Maybank ATM - RM8

wondering if that's the default option
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jhleo1
post Mar 20 2025, 09:26 AM

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As long as Maybank MasterCard Debit Card, I believe you will get those privilege. My basic saving account is Maybank MasterCard Debit Card, enjoy those discounts.

QUOTE(ClarenceT @ Mar 20 2025, 08:54 AM)
The card is linked to Global Access Account-i (Current Account).

https://www.maybank2u.com.my/maybank2u/mala...-account-i.page?

Just wonder if can get discount at TGV, Oriental Kopi etc or not.
https://www.maybank2u.com.my/maybank2u/mala..._cards/tgv.page?
https://www.maybank2u.com.my/maybank2u/mala...-rm5-deals.page?
(Not for Maybank Visa Debit)
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jhleo1
post Mar 20 2025, 10:58 AM

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Noticed that MBB just remove it. Why?

QUOTE(id28 @ Mar 19 2025, 11:06 PM)
yes can refer here
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jhleo1
post Mar 20 2025, 12:49 PM

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I applied just now. Yes damn charged me RM8 too. I told the CS these isn't any option for me to select. I no need unlimited. By right all free. The CS no idea. She will feedback to management. Lousy.

Another things is this account I only can see from MAE app. Website login not show up.

QUOTE(confusedway @ Mar 20 2025, 12:34 PM)
I applied last week thursday, once the account approve auto deduct rm8... walk in to branch say dont know what account is this... online customer service say is a must to deduct rm8 for annual fee... but website clearly mentioned it is free and the annual fee is upon walk in to branch to active it... somehow they mess it up... until now they cannot settle my rm8...  cool2.gif
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This post has been edited by jhleo1: Mar 20 2025, 12:51 PM
jhleo1
post Mar 20 2025, 01:03 PM

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I don't see such option at all when applied.

QUOTE(confusedway @ Mar 20 2025, 12:56 PM)
Same S(H)ITuation lor... they say if i dont want the unlimited must select when open account... somehow i blind, cannot see where is the option and reading to what the FAQ it says go to branch go for the RM8... Harimau...
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jhleo1
post Mar 20 2025, 01:34 PM

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Maybank Global Access Mastercard World Debit Card FAQ stated: RM8 for unlimited cash withdrawals at Maybank ATMs in Malaysia, Singapore, Brunei, Philippines, Cambodia. Cardholders can pick this option by visiting any Maybank branch.

QUOTE(confusedway @ Mar 20 2025, 12:56 PM)
Same S(H)ITuation lor... they say if i dont want the unlimited must select when open account... somehow i blind, cannot see where is the option and reading to what the FAQ it says go to branch go for the RM8... Harimau...
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jhleo1
post Mar 20 2025, 01:36 PM

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Well Saving account clear stated RM8 and Maybank Global Access stated free and if unlimited withdrawal need to go for branch under their FAQ.

QUOTE(beLIEve @ Mar 20 2025, 01:34 PM)
By default, when opening Saving Account, it is the annual fee type. If don't want $8, have to ask for Basic Savings. I guess the website did not teach you how to get the one without annual fee, only shows that it is possible.
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jhleo1
post Mar 20 2025, 01:50 PM

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You shall tell them see the Maybank Global Access Mastercard World Debit Card FAQ. RM8 for unlimited cash withdrawals at
Maybank ATMs in Malaysia, Singapore, Brunei, Philippines, Cambodia. Cardholders can pick this option by visiting any Maybank branch.

QUOTE(frankliew @ Mar 20 2025, 01:43 PM)
I just fb harimau, replied ( Please be informed that RM8 being charged during the first time application of the ATM card is for unlimited cash withdrawals at
Maybank ATMs in Malaysia, Singapore, Brunei, Philippines, Cambodia. However, you may proceed to the branch to change the option below:

Domestic & Selected Countries (Malaysia,
Singapore, Brunei, Philippines, Cambodia):
● Free for the first 4 withdrawals per month at

Maybank ATMs.
● RM0.50 per withdrawal from the 5th withdrawal onwards
● Note: Fee will be waived for balances above RM5,000 or single withdrawal of RM1,500 and above.

Thank you.)
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jhleo1
post Mar 20 2025, 01:57 PM

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Yes dont become hero like us. biggrin.gif

QUOTE(!@#$%^ @ Mar 20 2025, 01:52 PM)
i guess with more complains, they will fix it eventually.
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jhleo1
post Mar 20 2025, 02:16 PM

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Based on the reply, they not meant for refund but opt out for 2nd year RM8 charge. biggrin.gif MBB just earn RM8 by default from all new applicants.

QUOTE(confusedway @ Mar 20 2025, 02:10 PM)
Sorry bro, after walk in to branch yet they are finding ways to refund my RM8... since last thursday eventually...
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jhleo1
post Mar 20 2025, 02:21 PM

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Now only email MBB with all supporting to show how contradict of their website info versus actual charge.

QUOTE(!@#$%^ @ Mar 20 2025, 02:19 PM)
thanks for trying it out.
so it seems.
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jhleo1
post Mar 20 2025, 02:28 PM

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"they will wave it for me" very ticky this wording. biggrin.gif when and how? biggrin.gif never know YET

QUOTE(confusedway @ Mar 20 2025, 02:24 PM)
Standard reply from Harimau
'Greetings from Maybank Customer Feedback & Resolution Management (CFRM).



Reference is made to your feedback on the above mentioned subject via email to us on 14 March 2025.



Kindly be informed, we have cascaded your feedback to the respective department for the necessary action and further review. Any update with regards to your feedback will be shared with you on or before 27 March 2025. We take note on the urgency. If we are able to obtain the outcome earlier, you will be promptly notified.'

Got officer call me up on Friday told me once i got the Debit card and they will wave it for me...

Yesterday got the card, today walk in... still no solution, still walking around counter call up their call centre... end up ask me u go back n wait la... no point waiting at the branch..  icon_rolleyes.gif
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jhleo1
post Mar 20 2025, 03:32 PM

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At first the SC said like what mentioned here but I pointed out those info from MBB website and said that is not supposed happened. The SC said she will raise up this issue to Maybank Global Access team to investigate and can't promise when it will be settled. It is their mistake. If stated clearly there is RM8 fee upon opening then I won't so quickly go apply now because I need to go to branch to change it. Why need to create trouble for our own.

QUOTE(confusedway @ Mar 20 2025, 02:30 PM)
thats the thing... cause from their system the annual fee option is default as YES, thus we need to walk in to request it to NO only can go for the 4 Free withdrawal, which is the other way round from what was written in the FAQ and Website...

So far your case any feedback from them???
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jhleo1
post Mar 20 2025, 03:55 PM

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For those who opened the Maybank Global Access Account, can you see this account from https://www.maybank2u.com.my/ after login? It not showed in my maybank2u but only in MAE app. Another issue here.
jhleo1
post Mar 20 2025, 04:32 PM

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I chat in Maybank FB messenger, officer said it is ATM card application fee. Normally, for the unlimited cash withdrawal at Maybank, it will be charged as 'Debit Advice RM8'.

user posted image
jhleo1
post Mar 20 2025, 05:44 PM

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How?

QUOTE(confusedway @ Mar 20 2025, 05:35 PM)
After 1 week... finally my RM8 came back to papa...  cool2.gif
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jhleo1
post Mar 20 2025, 06:02 PM

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Walao so troublesome for this especially weekdays go branch. Regret to apply.

QUOTE(confusedway @ Mar 20 2025, 06:00 PM)
1. Make complain to branch - No idea what account is that. show them FAQ they still say need to get the debit card 1st.

2. Email Harimau, cc bnm - They push it to the branch i visit to settle it. So branch officer call me say wait for the debit card 1st.

3. Debit card sampai - walk in to branch. Say can refund but to makesure next year they dont charge me, also show me that the option is NO to AF now. Waiting for 1 hour than ask me go back 1st they will call me. 5.30 pm say money refunded, they have confirmed with HQ etc.
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