i was going on for a deal with idealtech. it just shocked me when i saw this post. thx TS.

why izzit everyone taking it like this really hurts Idealtech's potential customers?

Its just one of it's staff's customer service is bad thats all.

if u are that kind of consumer that expect top quality customer service then u can deal with other sales person like yongkeen instead of zhen wei.

are you sure you're in the right thread?

IIRC, the ram case is the old case where buyer tried to cheat IT. this case is about graphic card. lol.

well shithead,compatibility problem always happen,sometime even a product listed in qualified list also end up incompatible,Because(All specifications are subject to change without notice).

yes cracksys im sure im in the right thread bc im the ts. and yes the ram is an old case which as i have said before is a reference to my currently prob (should say was as it was settle tho not by IT). and if u did read this thread, no one ask for a gc refund.
as for the old case it was wrong for the buyer to hold back the extra ram till he gets the ram the he first actually ordered. but he did say he will give it back when he gets the ram he asked for from IT. So there was no cheating there. He is wrong in his part we all admit that and IT has the obligation to actually send the ori ram that he ask for to him. if IT didnt that would amount to a con then or gross miss advertising. so saying the buyer was cheating IT would not be painting a good or fair picture at all.

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Added on November 2, 2011, 4:20 pmur welcome ryan, its just a warning. u are free to still buy from em. its not they intentional sold me any spoiled goods. its just the after sales service. who knows? u could be lucky. get what u want and no prob till the product konk after 10 years or so. info provided u make ur decision.
i bought more than just the gc from IT (basically close to 3k worth of goodies) and im only saying that theres a prob with the gc not the others. so u can see that im not trying to cheat IT and u could be lucky like me on the other parts that i got from IT.

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Added on November 2, 2011, 4:25 pmprob here is mugenz zhen wei is the man in charge or even the owner of IT (thats what i can piece together, dont shoot me pls). hence his track record spoiled the name of the company. but i would like to say that IT didnt sell or intentional sell me any spoil goods. thats not my complain. like u say its bad after sales service.

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Added on November 2, 2011, 4:32 pmyes TT sadly its always in fine print for that and alot of us do miss or forget that. Thats y im sure there are some company that are willing to do the exchange if theres a compability prob even when its not always their fault. thats what we call customer service. in my case buildtech swap another 6950 for me even when vendor couldnt find any prob as they dont know y it doesnt work with my pc but does with theirs. The manager even told me after he gave me the swap gc that if theres still something wrong do not hesitate to contact him. so in the end customer happy and will recommend them. like i said before it doesnt take much resource for them to help me in this way im very sure. but some company just doesnt want to.

p/s TT lets not start calling names even if the other party did. dont need to fight fire with fire

This post has been edited by vlwl17: Nov 2 2011, 04:56 PM

sorry if i never mention earlier 3D mark 06 and another one benchmarking testing in my previous post.
to continue my "daily job", i use the card to play game also let it stay at my PC while do BTing...
but it doesn't matter, In fact the Sapphire did tested it and comfirm no problem with TS's card but exchange with another new card then finally TS comfirm no problem. this make me shock.

I dont remember much for that ram case, but as what I remember, we did wrong in 2 part, buyer did wrong in 2 part. then we settled it peacefully without arguing..
IdealTech:
1. we put wrong information online
- OCZ DDR3 PC3-8500 Special Ops Edition 1066mhz - is the one we sent to buyer.
- OCZ DDR3 PC3-10666 Special Ops Edition 1333mhz - is the one buyer request.
** Mistake is we get wrong info from supplier pricelist and wrote 10666 (1333mhz) in the description.

2. Customer buy 2 stick, my colleague thought 2 pack/set. and after 2-3 days customers received we just found mistakes.

Buyer:
1. Keep the extra pair of ram and keep quiet for 2-3 days, but we never argue this in the thread. It is very normal and we will do the same if it was me. like last time our mistake put one of the razer mousepad in one of the customers parcel but that buyer who received the parcel not admit too.

2. He not return another pair of ram after we call him and put dispute . and request us to free upgrade to the 1333mhz ram which we not able to do that. Because that time ram price keep raising, our price still cheap becaue keep old stock, that's why that buyer bought from us. One of his statement is we need to pay for the extra (let say the ram is RM500, he bought from us RM370, then we need to pay RM130). these I cannot accept, then We have to ask him return both sets of ram then we do refund. so he can buy else where. But end up the buyer had came back to my office and we pay for the compensation to him RM50 for our mistake on sales thread. *same thing i offer to pay RM100 to TS if the Gc was checked Faulty and we willing to pay him as compensation, just to compensate his cost to checking the gc and sent to Build Tech for RMA because he mention I was insisted the Sapphire 6950 in good condition and dont want to claim for him.




yes, lansi words from me is comfirm is wrong. I am regret for it and never think for the consequences before write down the post, but If you find out all my post here, I never edit the post. When I done wrong, that is fact, no matter how you edit I still wrong. I write it just because I know what TS want is no more find solution for his gc anymore.

sorry bro, I can't see any case the offender cannot defense in the thread , i am no hard felling with you all even someone shoot me say I am not good, bad or what. I can see also one new member registered same day and coming out and shoot me when the thread is so quiet. But after that the post was deleted by admin.


wow, so fast change the topic from "seller dont want to claim warranty, how to do?" into "Why dont buy from Ideal Tech".
It is ok, I know your feeling. Won't stop you here becoz i am not Moderator or Admin, I am just a normal businessman.


cool down brothers,

I had differnet POV, I think if compatibility, the buyer can exchange with other things, but depends on sellers, sellers got right to reject it too. Like what i heard recently from one of the forumer here bought a mushkin ram from forum seller, but the ram not compatible with his asrock motherboard, then he refuse to get exchange from the seller. Seller is not wrong too, becoz the buyer should check properly the motherboard before do purchase. Then later the buyer go buy another kingston hyperx ram also failed working, only can work with normal 1333mhz value ram.
I remember I did do exchange with Tesco, it is compatibility issues then i can exchange with others products which same value or topup. but the product is cheap, RM40 things. some time the situtation might different, like you buy one samsung LCD 50" from senheng,you pick the lcd back and screw on the wall, found the size is too big after screw on your wall, block your other things, and u want to go back to exchange with 40" LCD + speaker set, I think that is not possible too. Because the senheng cannot sell open box / used items. Seller maybe need to state out the Terms and condition to do exchange.


refer above i did mention, I think you have to understand whole story first.

dont worry bro, just go ahead with our sales representative. If your MSI GTX580 has 3 years warranty, within 3 years u can send back to us for RMA, and it FOC. But Better take Asus or EVGA. We will not reject for the RMA request from customers unless it is tested working condition in our place, Distributor Place or Vendor (MSI) Places.

refer back bold sentences, I will completelysatisfy if the GC tested faulty at Vendor side. I think TS u can accept these 2 above sentences, and now the only you can complaint ideal tech is my "lansi words".

I have no problem with you in your first and 2nd time to claim warranty / checking the gc. But I am unsure what is my reply on you or what I am write to you and make you no come to my office with your PC and for further claim. I am deleted the PMs, that's why I can't remember here. I think got mention for surcharge if you come over my office and my technician help you test your CPU and make you dont come over, but I tihnk that is not make sense for my own question, because you go to another 2 shops and pay for the service charge too. PM me tat.thanks.

This post has been edited by zhen^wei: Nov 2 2011, 05:03 PM

ZW as much as u try to insist on things that u didnt do or did try to repair after the damage is done. the Fact still reminds the same. ok since u wanna go down this road then i got no choice

1. u said u want to compensate me rm100 for the trouble i had to go through to get the gc check right (if the gc is fault)? so like wat eddy asked u again, why didnt u offer me that rm100 when there was a complain on that during the Pm we had. y was it after this dispute was created here and things got bad for you, u then only decide to offer the compensation which again i would like to ask u, do u think rm100 is enough to cover for the time lost? thats y me and eddy (which someone that i do not know at all) would like to know why are u being so nice after the dispute thread was made?

2.

if u do ever try to read my thread without being basis ZW u would notice all i have saying is that u got a bad after sales service and to some extend service. so "seller dont want to claim warranty,how to do?" isnt changing any topic because u didnt do it and thats bad after sales service. in actual fact u are the one that was changing the facts from one after another. u are right ZW u cant stop me here because im a norm consumer.

3. another thing ZW on the first Thread i remember u told us that u conduct a survey on the compatibility of the gc and the sabertooth mobo. and i remember asking for u to link it here. So again i would like to see that survey?

4. will i wanna make sure that everything is written here correctly so there will be no misunderstanding. hence thats why edit was done a couple of times. we all know writing in here do no justice to a face to face talk but i guess when i ask ZW for that converstion he flat out refuse and told me to open this thread. then again im quite sure he did edit some of his post here tho he claims he doesnt.

5."sorry bro, I can't see any case the offender cannot defense in the thread , i am no hard felling with you all even someone shoot me say I am not good, bad or what. I can see also one new member registered same day and coming out and shoot me when the thread is so quiet. But after that the post was deleted by admin." quote ZW

i will be straight u ZW, i dont need to come out with these tactics to show that u r wrong. facts speak by themselves here.

Alot of things that u said were actually the opposite. And for those who actually read this whole thread would know that u were only nice to me after i made this thread and when u got bashing from the other forumers. Even from the answers here to so call defend urself shows that u dont really admit ur mistake. i think i will do more follow up on my so called spolied gc from the vendor themselves since theres no remorse at all.

more info for the forumers here, i bought 2 6950 gc from ZW one was use in my gf pc and the other was in my. my gc had prob but gf's gc was fine. I put my gc into my gf pc and it didnt work while i put her gc into mine it work. So we can see that we can rule out compatibility.

i will write an email to sapphire themselves this time. ZW u wasted my time and challenge me to put up a dispute and wasted more of my time. pls do not think that i will not see this thru.

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Added on November 2, 2011, 6:08 pmvery good since u brought this up ZW.

firstly i dont need to complain about u being lansi or ur words which ever u like it to be. these will be judged by the forumers. u help me solve my prob with the gc i dont care u lansi or say things lansi. not even worth my time to write this up here. but since u were nice enough to challenge me and not even provide me with any assistance then i have to choice but to write the dispute. and in the meantime at least i can warn others of the potential prob they might face. sadly in the end i found out that i was not the only isolated case and u are the kind that needs to be warn hence i took the trouble to make sure ppl see this.

being a dispute u could just delete a pm without screenshot and save? then conveniently paste the pm again later when u claimed ur deleted it. so what does that show ZW? thats does show that if i come over to ur office the 2nd time u will help me out with it even if its spoiled? u say A then later u do B. if u dont know what u write that made me didnt want to come all the way to ur office then as a good example- pms that u so wanted me to paste and u claim so easily that u already delete.(all the sudden u could put it up) And now u wanna claim theres another pm?
again u can conveniently say i cant remember. a good defense huh? so since u cant remember, let me remind u ZW u told me u will charge me for checking my pc and charge me also rm50 for other parts which i did not buy from u if i want u to claim warranty for me. and then tell me better not to bring to u because u ppl are bz and not a repair shop. u want to change ur tune now to just because u said u will charge me so i didnt come over to ur shop?
i tell u what dont make sense. if u are going to charge me to check my pc why would i go over to the other 2 shops when they will charge me also. another dont make sense i buy almost 3k goodies from u and u wont even check for me for free? (wow good customer service). Again all of this has been written earlier but of course does looks like u are saying sorry just for the fact to save ur reputation but not sincerely sorry nor do u admit ur mistake as eddy has pointed out.
tell u ZW, u arent dealing with someone who is going to let u go easily since u wanna be this way and still put the blame on me. i will go toe to toe with u. Btw since all of this is here (and u cannot use excuse i deleted it already) dont put out false statement. U did alot of it. seriously man admin he should have a dispute tag for all the false statement he tried to force in here.


oh yes almost forgot to reply to the part when u think that just because the gc was not found to be faulty u r off the hook. i will give a good example ALL hyperIT market technician told me they have the same prob (again this was also written earlier) gc got prob with the pc they send to vendor. vendor check nothing wrong. send back to them they put it back and it still gave prob after doing other series of check. they send it back to the vendor and vendor change a new one.(mind u 2nd test also the vendor said nothing wrong with the gc) ZW MY COMPLAIN IS STILL AFTER SALES SERVICE. read the bold. others do better than u do and ur is close to non existent. all u want to do is put the blame on the customer. THATS WHAT I WANT TO WARN THE FORUMERS ABOUT. and if they see ur lansi remarks its a + point for me. they will judge for themselves then.

This post has been edited by vlwl17: Nov 2 2011, 06:22 PM

Ok ZW,i don't agree with your POV,your statement is about purchase a wrong item,not about compatibility issue,you should understand the word compatibility not wrong purchase,OK

and about the ram case you mention above,i read the thread too,don't you miss something?

I think yourself also know first and 2nd PMs which use to PM me for the warranty gua. first PM was deleted becoz my PM box was fulled. 2nd Pms still keep becoz u sent me last month only.

argue back the old issues again.~
1. u mention out your cost in the dispute thread, then i mai offer you RM100 if u sent to Build Tech and the gc found faulty if sapphire checked. RM100 is not bribe to close dispute thread, it is just a friendly compensation for a buyer loss.

2. bad after sales means we dont do on site service or we dont want to claim warrnaty for u in first place? If we have bad after sales, we dont ever reply your PM about warranty. no posting here from begining. refer back all others dispute thread which involved the senior traders here.

3. Findings are no compatibility issues with your asus sabertooth with that specific gc- sapphire 6950. but sabertooth got compatibility with some other hardware like ram, we have meet before when customers send back sabertooth for warrnaty. now u asking this from me pula..

4. in PM yes u did ask me call u. but do u check what time is that ? Sorry to say i am damn tired after fair in terengganu if not mistaken and dont like to talk much.

5. I never say it is ur fren or u. It is normal when there are dispute thread about me. u can find out one forumer - zhen^weinoob exist when there is kaspersky case involved me and make me almost permanent banned, but unluckily i am still here.

6. you bought seasonic psu and graphic card from us. sure no problem with the free charge of checking. When you use your sapphire 6950 can boot, but just after 5 minutes will shut down. After we check your CPU, if the CPU plug other graphic card langsung no display, will you ask us compensate you back or not.

7. Sorry I can't remember all i reply to you in first PM , as i mention earlier, maybe it can be solved if just request you send your CPU to our office for checking. sorry for that drag so long.



1. yes compatibility can use on the ram scenario that i mention- mushkin.

so TS already got a replacement right???
so why drag it further more???
what past is past...right???

and please remembered this as admin said
aren't this thread mainly for solving peacefully any dispute between seller and buyer??....
so my question to TS...is there any more unsolved problem here???

ZW first pm also i delete it. only thing i wrote is that theres something wrong with my gc thats all. and u just tell me to send it to u. later then next day i call u to tell u im sending it over. so why do u need the first pm. the dispute happen on then 2nd. what somemore u want to taichi? u lied that u delete the pm. then admit it. dont make up another story here and there. y dont u ask for the first pm that i ask u about the other products? As i have said before, u lied to all so u can twist ur words to make the customer look bad.

yes argue old issues back again because like i said u arent truly sorry

1. nvr did i say its a bribe or whatever in ur mind u think it should be. as i said before u are a number taichi master. avoiding my question. ur offer only comes after this thread has been open and u have been bashed by forumers for ur attitude then u offer me the so called sincere compensation. SO WHY DIDNT U OFFER ME ANY WHEN WE WERE HAVING THE DISPUTE THRU THE PMS? answer that then

2. ur standard of a norm after sales service is your, it doesnt mean that it is a standard after sales service accepted by the mass. and if u dont want to claim warranty or u dont want to reply to this dispute then u face the gallows. i dont know, get dispute tags or even band from doing business here. Just because u did those doesnt mean ur after sales service is good or u care, its because u have to or u will be surely ban by the mods here. so again dont come use the excuse that u answered the dispute here or send my gc to the buildtech for checking does not amount to a bad after sales.

3. i got to spell it out for u pulak! already ask u 2 times already before this about the findings. u wanted to show that u are so nice and u try to help me that u can do a survey to check whether my mobo was comp. with the gc. thats y i ask u for the link. And im still waiting. because if u ever did u would have link that. again another way to show that u r trying hard to be nice to me but i was not reasonable at all. ZW pls link ur survey.

4. YES of course i ask u to call. ok lets deal 2 paths here-

u said its late and u r in terengganu and u are tired. fair benefit of the doubt. so whats this? "Sep 25 2011, 11:30 PM sorry ur msg too long. i use tablet hard to read.sms/call me at 012-7727325 daily tq" quote by ZW in the pm bfore i gave the number. then u follow by this "oh. just open a dispute thread there. will take note when i back kl." and then i wrote u this "if u think that this matter is too small for u to even take notice then i suppose my first step is to pursue this legally with the authority. but im willing to talk out a solution for the both of us in this case before doing any drastic actions. u can call 24/7 on my cell - 017 680 1803. thank you"
so u can tell me to call u anytime then but when i ask u to call me, im tired im in terrengganu and its late? thats why u didnt call me? thats ur excuse huh?

look at the another if it is important u would have called the customer right away isnt it? whether its late or not u r in terrengganu or not. y? because u wanna to be known as a good after sales service person. + u are already up replying to me every few mins or more. so why not call? then lets say we be nice. its late like u say, u r tired and u wanna sleep. ok fine with me. Y cant u say ok, its late im tired i wanna sleep but i will call u back when i get back to kl to settle this. why not that? but instead u put this "persatuan pengguna website is this.http://www.fomca.org.my/my advice is u open dispute thread at forum tonight, then tomorrow go launched complaint at persatuan pengguna. so u can get both reply for ur solution."

so now ZW tell me what more excuse u going to give for this?

5. So u have tried to accuse ppl on this part before? and u still havent learn ur mistake right? thats y u are still trying to frame ppl for this tactics and then when confronted u turn around and say that its norm when theres a dispute thread about u, u do this. accusing ppl. So the accusing me of trying to spoil the gc after u check and gave back to me is not a "misunderstanding" like u said? its just a cover up right? so u dont learn from your mistake, u get mad when u are being accuse (with proof). And u call me a kid?

6. ask u to compensate what? its really fast, u forget what the hell we have been arguing about here? if u plug another gc and no display then check all my other components. thats why in the first place i ask u to check my pc. who was asking for compensation? u are the only one who is thinking about it bc u are so afraid to do any. and now "sure no problem check for free", u sound very nice and convincing for others. before that can tell others check pc have to charge of course. " you say you want to bring whole CPU to us to check, then i say ok. but we will charge you (common sense, like other kedai komputer), but i still no idea how much to charge u since i no have experience for service like this. then yesterday u PM me say u bring to 2 shops story. "quote form ZW frm the 1st page.

7. i have to take ur sorry with a pinch of salt. u cant remember the 1st pm bc there nothing worth to remember. there was no dispute on the first pm. so stop trying to bring it up. Again like i said taichi and now trying to make it sound like im wrong and lying. I told u i want to send my pc to ur office for u to check and u refuse flat out. in fact i remember thru the phone conversation u were trying ur best to tell me to not bring it to you for checking. how? very simple we will charge but dont know how much because not a repair shop and too busy no time.


anymore ZW u wanna add? i think eddy that reads all this also fed up already. i have to keep repeating myself all the time. because all this been written in the earlier page.

p/s especially the fact about sending the pc part. really pissing me off as he really twisting the words and kept insisting i was lying.(look at the part where u mention about he doesnt do any editing on his post which he cleared did also, another implication that im trying to alter facts) i think its enough of him accusing ppl. u ask for it ZW

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Added on November 2, 2011, 8:32 pmbro about the gc no unsolved prob

but more of attitude prob yes we have. and when i say we i mean we as in the lyn forum. because if ZW can do that here to me. he can do it to other forumers. thats why i said that i want to keep the thread alive as long as possible to warn ppl. but then again its up to u guys and of course mod to choose whether to close it or not. but if its up to me? no i wont close it. if u read the things u would know his attitude is not only lansi but rather he will keep avoiding his mistake and if possible try to pin it on others.

oh btw theres a IT feedback page? can u link it for me pls. i would like to do a few feedback.

thanks budakdegilz

p/s i just notice..so i can always just do a feedback on any of his sales thread? thats allowed? admin/mod please confirm, am i allowed to add feed backs on any of IT/ ZW thread?

This post has been edited by vlwl17: Nov 2 2011, 08:35 PM

yes sorry.
it is true better i keep silent for now. since this dispute thread already settled.
no hard feeling with anyone. thanks for comment /feedback on me.

Wow I see my name up here again. Getting famous eh?

Anyway, for my case, we did not really wanna argue much with these kinda sellers. Not worth our time actually. If we were to really continue with him, ZW would not even get his ram back. There's no evidence that we received 2 units of that ram from ZW, neither did the receipt state that there were 2 ram posted and even on the postlaju declaration there was not any written description that there were 2 units of ocz ram in it. We even consulted a lawyer friend of ours to get some opinions . Probably our mood was good that day and we settled it. Anyway, not related anymore.

Stinky attitudes from sellers like this should be avoided at all times. If you are willing to start a business, make sure you do not perform mistakes and if a mistake is done, honor your mistakes and go shout in the toilet bowl regretting that you've made a mistake. Else, just shut your business and plant some corn.

Reputation is important ZW, and yours is going deeper down the drain every time a case is brought up here.


To TS: Probably its just your luck to get a such case with these kinda sellers, next time do a background check and you shall know

This post has been edited by youliang: Nov 2 2011, 09:12 PM

im not too sure u r keeping quiet because u cannot answer my questions, either i will be posting on ya sales thread once admin/mod says it is allowed.
sadly when u accuse ppl and call them a liar, u cant expect them to not to have hard feelings.

so expect me to be behind ur rear mirror all the time.

Well youliang thanks for the feedback. and thanks for the advise. im still new on checking background of sellers. i mean after hours/days/weeks or checking on the pc parts like compatibility or not and etc. the seller part seems to make my head swim also. but do u have any suggestions how do we do a background check on sellers here? or we should just come in the dispute thread and type the name and see if any dispute turn out? I will have to be more careful next time and i will also do my best to warn ppl so that others like u and me will not end up with this predicament.

not only mushkin,all of them could have the compatibility issue,from the very first ram i touch,a 4KB stick to the very new 4GB stick,all the same.

i believe by typing few details in google would be able to fish some information regarding the seller or company. details like:

1) Company name
2) Bank account
3) Bank account holder's name
4) Contact number
5) Email address
6) Seller's username (nickname in forum, n etc..)

hope it helps.

ok.. thanks bro. maybe we should have a sticky on this also if theres none. i might get shot for this but im just going to put this out. maybe for those that does alot of selling lowyat mod should have a sticky on their info for ppl to see and also a link to their own dedicated feedback page. then at least ppl can see how good or bad they are. if they are one shot sellers like me then ppl have to be willing to take the risk and do a cod to make it safe.

This post has been edited by vlwl17: Nov 3 2011, 01:57 AM

I wonder why on earth TS keep on spanking ZW even when he tries to calm down and settled ur things already. Really, lousy buyer like u should never existed. Even with ur attitude like this, ZW still help u to settle ur case and reply to ur thread until now.

What do u expect from ZW btw? I dont get u. Whats ur problem now? U keep on dragging the topic and creating new problems. Even ZW give u compensation money, u just wont shut up right. I dont get the idea, the type people like u, really what u guys expect? U want ppl obey u? kiss ur feet? By reading all the way long, i think the problem is ur attitude man. And i think there is no reason to keep this thread alive. It can be closed long time ago.
Mod please close this thread. Thanks