Hi Sir,

We are currently focusing on selling the products, no plan on training so far.

Your online price not that attractive.

And support is practically non existent

We never do any single retail sale until today and always supporting our resellers. You are not our customers and we don't even see you before, what make you say so?

---

Added on September 15, 2012, 1:39 pmHi weikee,

Our online store is still under development and we are fully focusing on our resellers now.

Even we starts the online store in the future, we are not going to compete with our resellers, so you will probably find our reseller selling at better price.

Please contact us to get reseller or bulk pricing if you are interested.



This post has been edited by CloudStore.com.my: Sep 15 2012, 01:39 PM

[quote=CloudStore.com.my,Sep 15 2012, 01:35 PM]
We never do any single retail sale until today and always supporting our resellers. You are not our customers and we don't even see you before, what make you say so?

I purchased the RB751U-2HnD from you and was promised to be already preconfigured with unifi settings and wifi setting.
And guess what NOTHING was set and when asked just point to klseet site which has no wifi configuration - THAT'S SERVICE??

[quote=natzakaria,Sep 15 2012, 01:44 PM]
[quote=CloudStore.com.my,Sep 15 2012, 01:35 PM]
We never do any single retail sale until today and always supporting our resellers. You are not our customers and we don't even see you before, what make you say so?

I purchased the RB751U-2HnD from you and was promised to be already preconfigured with unifi settings and wifi setting.
And guess what NOTHING was set and when asked just point to klseet site which has no wifi configuration - THAT'S SERVICE??

[/quote]
You must be kidding here, we never do any retail sale until today.

Please show any thing to prove your purchase.

Selective memory practiced here? U dont even know who your customers are and claim ignorance?
Take a look at the attachment.
I have more logs to embarrass you if you want.

You are really a good joker, the username and the display picture in the PM are Cloud Computer, it shared a similar name with our company name so you think it is us? Lol

Please, you must show more logs, so we know the truth here.

Anyway, this is not selective memory but your false memory.

We were contacted by CloudStore.com.my to help to clarify the misunderstanding here.

We are Cloud Computer, selling MikroTik products on LYN forum since last year, not to be confused with CloudStore, they are not us and does not represent our staff nor our company.

natzakaria is indeed our previous customer that placed order and COD with us in the April of this year.

In his first inquiry in PM, we did told him that we can help to configure the router on demand but we do not do it before the order is placed.

Several days after he contacted us on forum, he sent us a SMS to request for COD on the same day but we did not have enough time for our engineer to configure the router, so we explained it in the SMS and offered the guide for him to setup on own, he agreed with it and we proceeded the COD.

However, a few days after the COD, he started to blame us as he cannot follow the guide himself. After that, we never stop trying to help him by guiding him with more guides and even created a full backup file for the same model with completed setup for UniFi, so he can just restore it to his router then plug and play.

This customer is one of the customers that we spent most time providing support, even though he is just a first time customer that bought only one unit with us so far.

We are so regret to hear about his complain here. We are earning little profit from selling the device and the engineer hired to provide support is even more expensive than the entire device price, we are basically making loss in this order.

We believe very little MikroTik sellers can provide the technical support like us as we are getting so little profit from the single hardware.

For your information, the normal rate of engineer is RM300-RM500 per hour even for easy job, the support is definitely not free for us.

This post has been edited by CloudComputer: Sep 15 2012, 03:19 PM

why la noob users wanna get mikrotik...

its not for noob users...

next time those of you that sell please quote that support is 1st from web.. if require onsite support , payment/money is required for installation services...

and please state in your guys punya thread that you all ARE SELLING NO SOFTWARE SUPPORT ONLY HARDWARE SUPPORT/warranty la...

that will clear up alot of expectation and what not...

Distributor -> Reseller -> customer... sigh so many level. Not sure why in Malaysia router are so expensive and buying 1 is like paying 50% more than our neighbor country.

agreed. Mikrotik is not for n00b. That is why i dont need their rb750 series for normal home usage. I just need the vlan switch, and pair it with consumer grade router.

Although tempting to get the mikrotik router, but the config seems to complicated and not user friendly. Ie to run dyndns need to use script etc. Indeed, it is a powerful router.

yes its not easy for noob and at times beginners...., agree with you its damn powerful

sometimes middle level users like me also have some problem

Agreed with this statement that is why u have to pay for the support :-) labour isn't free


Love the graph

Just flash the Mikrotik 5.20 to RB1100AHX2

So far handling the 10 Mbps Unifi Biz in an extreme conditions

why so like unstable one.. thought it would be more of a flatline at 10mbps @ max throughput hehehe

Nobody utilize it before reboot the data transfer was 350GB for 20 days lulz

Connected to WiFi Hotspot


Anyway here is my personal usage RB1200

thats like so little hehehhe

Hi, anyone can give me a hand on setup Mikrotik router for UNIFI?
I had follow from website but I got problem on getting IP from router. I get good ping from google.com but when I connect my laptop to it via wireless. I unable get any IP.
Any setup file to restore the setting?
Thank you.

refer here ...

http://miknifi.com/2011/09/05/hello-world/

or

http://klseet.com/index.php/mikrotik/mikro...setup-for-unifi

Thank you.

thank you.

---

Added on September 21, 2012, 2:58 pmwhen i see the first login screen after reset the router. should i click OK or Remove Configuration?

This post has been edited by davidsk2002: Sep 21 2012, 02:58 PM