I think what he meant was go straight to the SteelSeries main distributor which is Play Interactive. Try asking them if they can help you repair your siberia or not. But then, even can be repair. It will be quite costly I think.

You're probably right. If the repair is gonna be over RM100 which I predict its possible, then I'll pass.

I can't believe my headset has brought such crummy luck. Almost RM400 for an almost two years of use without rough handling.

This post has been edited by UserU: Nov 22 2011, 10:30 PM

life isn't fair, don't you agree?

there is a place in low yat plaza that will fix your headset? interesting, never heard of such place. Try calling Play Interactive and ask them? the contact info is available at the very first page of this thread. But yours is a Inter-Asia unit right? I doubt it is going to be cheap..because it is more or less the same as fixing a parallel imported unit.

Nope PI dont do repairing...

I know..buti dont know what is the more exact word accept? no..eh btw, PI do accept end-user claim right?

Indeed, and at a bad timing too! I'll try to call them up tomorrow.



According to AllIT's customer service representative, he said there might be one. But surely finding the right shop would be tough. Worse if there's none.

Yes, as stated on the sticker behind the box. If you don't mind, do you know roughly how much would the repair cost? I can't simply dump a decent headset like that.

If they(PI) don't do repair, then what happen when end users like us send faulty product for RMA? Exchange 1 to 1?

send back to hong kong or sweden or wherever the regional HQ is for RMA

i'll check with them

well urs have been 2 years tho...mine died in 13 months which just after the warranty period it only died

they dont offer repair service sorry...

this is what i had in mind

Wow. My Siberia is one years old, I'm sked now. So many cases of broken units. Scary.

I've called Inter-Asia and they only offer warranty service. Nothing can be done for my headset. Then I was told to call Play Interactive.

It seemed that their website is outdated. Contact number cannot be reached(not in service).

You should call directly to PI, no point calling IA cos they got nothing to do with SS now. Tried asking at the SS MY fan club page at fb?

haha lol. i bought mine from inter-asia. when making purchase, they told me can claim warranty from play interactive wor. o_O

SS MY Fanclub a lot admin went ms

have you asked play interactive before you buy?

why went missing? kena fired?
I no give damn who handle my SS warranty lah, if it dies I'll move off to razer or mionix.

headphones and headsets usually dies becoz of wires came loose or broken only...

you guys which has problem with your headsets can go ask Jaben if they can repair it...

if u guys are adventures enough, try DIY...

I did, and was told. Then the representative suggested me to call PI, which the number was not reachable.

UPDATE: Stumbled across this PcWorks fella, since there are some threads about repair services from him. I hope the repair wouldn't cost a bomb though. Already PMed him and awaiting reply.

@antonio: Do you know any price quotes, by any chance? I don't solder, so don't wanna have a melted headset and a burnt table

This post has been edited by UserU: Nov 23 2011, 11:55 PM

dunno...ask PCWorks or can ask Jaben...both are reputable...

Thanks, I'm now awaiting reply from Jaben.

nowadays gadgets almost cost more than you buy a brand new one