Planning to call them tomorrow. But I'm now very frustrated. Do you think I've lost my money?
This post has been edited by Aurora Boreali: Feb 14 2012, 07:58 PM
Public Mutual v3, Public/PB series funds
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 Feb 14 2012, 07:57 PM
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Junior Member
470 posts Joined: Aug 2006 
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I did some additional investment on Public Mutual Online. The transaction went through but FPX was 10 MINUTES LATE in refreshing the page, which caused the status to still be "Pending" in my PMO. Luckily I printed the receipts from both my bank and FPX. I sent the customer service email the proofs. Will they even read my email?
Planning to call them tomorrow. But I'm now very frustrated. Do you think I've lost my money? This post has been edited by Aurora Boreali: Feb 14 2012, 07:58 PM |
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Feb 14 2012, 09:11 PM
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All Stars
52,874 posts Joined: Jan 2003
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QUOTE(Aurora Boreali @ Feb 14 2012, 07:57 PM) I did some additional investment on Public Mutual Online. The transaction went through but FPX was 10 MINUTES LATE in refreshing the page, which caused the status to still be "Pending" in my PMO. Luckily I printed the receipts from both my bank and FPX. I sent the customer service email the proofs. Will they even read my email? I have FPX problem with PTPTN before. Snapshot my payment and they accepted my request.Planning to call them tomorrow. But I'm now very frustrated. Do you think I've lost my money?  So I think shouldn't be a big problem as they can trace back the transaction. |
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Feb 14 2012, 10:06 PM
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Senior Member
8,259 posts Joined: Sep 2009 
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what is fpx?
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Feb 14 2012, 10:13 PM
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All Stars
52,874 posts Joined: Jan 2003
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QUOTE(Kaka23 @ Feb 14 2012, 10:06 PM) what is fpx? Online interbank payment processor by MEPS:http://www.meps.com.my/mirror/meps/service...ent-sevices/fpx |
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Feb 15 2012, 06:53 AM
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Elite
5,608 posts Joined: May 2011 From: Here, There, Everywhere 
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QUOTE(David83 @ Feb 14 2012, 09:11 PM) I have FPX problem with PTPTN before. Snapshot my payment and they accepted my request. Just FYI, if U have a PBank online account, U can do PM "top up" directly for existing funds - ie. U got to have yr fund's account number, thus U can avoid PMO usage other than for switching & tracking.So I think shouldn't be a big problem as they can trace back the transaction. Just a thought |
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Feb 15 2012, 07:48 AM
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All Stars
52,874 posts Joined: Jan 2003
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QUOTE(wongmunkeong @ Feb 15 2012, 06:53 AM) Just FYI, if U have a PBank online account, U can do PM "top up" directly for existing funds - ie. U got to have yr fund's account number, thus U can avoid PMO usage other than for switching & tracking. Of course I'm aware of that. Before I got PMO access, I topped up using PBebank Internet Banking under Investment menu.Just a thought |
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Feb 15 2012, 08:29 AM
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Elite
5,608 posts Joined: May 2011 From: Here, There, Everywhere
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QUOTE(David83 @ Feb 15 2012, 07:48 AM) Of course I'm aware of that. Before I got PMO access, I topped up using PBebank Internet Banking under Investment menu. Oops - i "fingered" the wrong posting (fat finger + smartphone, not too smart user  ) to reply to, i was aiming for Aurora Boreali's post. Coffee hadnt kicked in yet  This post has been edited by wongmunkeong: Feb 15 2012, 08:30 AM |
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Feb 15 2012, 10:15 AM
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Junior Member
56 posts Joined: Oct 2011
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QUOTE(David83 @ Feb 15 2012, 07:48 AM) Of course I'm aware of that. Before I got PMO access, I topped up using PBebank Internet Banking under Investment menu. IF I WITHDRAW VIA PUBLIC MUTUAL ONLINE BEFORE 4 PM , WHEN THE MONEY WILL TRANFER IN MY BANK ACCOUNT (PUBLIC BANK) |
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Feb 15 2012, 10:53 AM
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All Stars
52,874 posts Joined: Jan 2003
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QUOTE(soulzerowen @ Feb 15 2012, 10:15 AM) IF I WITHDRAW VIA PUBLIC MUTUAL ONLINE BEFORE 4 PM , WHEN THE MONEY WILL TRANFER IN MY BANK ACCOUNT (PUBLIC BANK) Here's the T&C from PMO:QUOTE Terms and Conditions of Repurchase: 1. Repurchase transacted at and before 4:00 pm on any business day will be processed based on the closing NAV per unit of the same business day whilst Repurchase transacted after 4:00 pm on any business day will be processed based on NAV per unit of the next business day. 2. The repurchase cheque will be made payable only to First Holder. 3. Successful Repurchase transactions will be processed within 2 business days. 4. Request for direct credit of repurchase proceeds for all banks is only applicable for Mutual Gold unitholders. For non Mutual Gold unitholders, only Public Bank and Maybank is applicable. 5. 'Cheque via normal mail' will be sent to mailing address on record. 6. For full repurchase, unitholders with direct debit authorization for monthly additional investment have to advise their bank to cancel it immediately. 7. Please contact our Hotline 03-6207 5000 should you require further information. I cannot answer you as I haven't do it before. |
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Feb 15 2012, 01:02 PM
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Senior Member
2,661 posts Joined: Jan 2003
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QUOTE(soulzerowen @ Feb 15 2012, 10:15 AM) IF I WITHDRAW VIA PUBLIC MUTUAL ONLINE BEFORE 4 PM , WHEN THE MONEY WILL TRANFER IN MY BANK ACCOUNT (PUBLIC BANK) T+2, on the 3rd day you will get ur cash if you withdraw. |
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Feb 16 2012, 11:17 AM
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Senior Member
975 posts Joined: Feb 2005 From: KL
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Need some advice. It's time for me to withdraw another round of EPF for PM. I wonder which fund is OK to go for it. I'm currently holding:
PIX PIF PSF PIttikal Should I reinvest back to the same fund or invest into new fund? If invest into new fund, what fund is good? I got in mind but donno how feasible it is. PBF PGF PAGF PDSF PSSF Btw, I got PIttikal holding, can I re-invest it since it's not open for investment but it's under EPF scheme. And also if I did not perform DDI last time, can I start DDI for those is not open anymore? |
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Feb 16 2012, 02:27 PM
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Senior Member
1,059 posts Joined: Mar 2006 From: KL
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QUOTE(Felice821 @ Feb 16 2012, 11:17 AM) Need some advice. It's time for me to withdraw another round of EPF for PM. I wonder which fund is OK to go for it. I'm currently holding: Sometime holding too many different funds will cause trouble especially when you want to switch. Most of the funds you are holding now are moderate risk, unless you are going to get a high risk fund, else, I don't see the need to get another fund.PIX PIF PSF PIttikal Should I reinvest back to the same fund or invest into new fund? If invest into new fund, what fund is good? I got in mind but donno how feasible it is. PBF PGF PAGF PDSF PSSF Btw, I got PIttikal holding, can I re-invest it since it's not open for investment but it's under EPF scheme. And also if I did not perform DDI last time, can I start DDI for those is not open anymore? PITTIKAL now is only opened for EPF investment. You can top up using your EPF, but DDI is not available for EPF investment. |
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Feb 16 2012, 04:32 PM
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Elite
5,784 posts Joined: Jan 2003 From: Shah Alam 
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QUOTE(Felice821 @ Feb 16 2012, 11:17 AM) Need some advice. It's time for me to withdraw another round of EPF for PM. I wonder which fund is OK to go for it. I'm currently holding: honestly, i would recommend holding off for now first. Market's consolidating and the global sentiment isnt goodPIX PIF PSF PIttikal Should I reinvest back to the same fund or invest into new fund? If invest into new fund, what fund is good? I got in mind but donno how feasible it is. PBF PGF PAGF PDSF PSSF Btw, I got PIttikal holding, can I re-invest it since it's not open for investment but it's under EPF scheme. And also if I did not perform DDI last time, can I start DDI for those is not open anymore? |
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Feb 16 2012, 06:00 PM
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Senior Member
8,259 posts Joined: Sep 2009
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market drop slightly past 2 - 3 days... with news of Greek debt worsen, sure will drop further..
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Feb 16 2012, 06:07 PM
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Senior Member
952 posts Joined: Feb 2011
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QUOTE(Felice821 @ Feb 16 2012, 11:17 AM) Need some advice. It's time for me to withdraw another round of EPF for PM. I wonder which fund is OK to go for it. I'm currently holding: im holding my epf top up and my clients too. market 1500++. waiting for GE, it may down. i think not the good time for top up now in equity funds. bond can for temp.PIX PIF PSF PIttikal Should I reinvest back to the same fund or invest into new fund? If invest into new fund, what fund is good? I got in mind but donno how feasible it is. PBF PGF PAGF PDSF PSSF Btw, I got PIttikal holding, can I re-invest it since it's not open for investment but it's under EPF scheme. And also if I did not perform DDI last time, can I start DDI for those is not open anymore? even for ddi u can wait abt 6 months to start. |
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Feb 16 2012, 06:11 PM
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Senior Member
975 posts Joined: Feb 2005 From: KL
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QUOTE(kparam77 @ Feb 16 2012, 06:07 PM) im holding my epf top up and my clients too. market 1500++. waiting for GE, it may down. i think not the good time for top up now in equity funds. bond can for temp. My next cycle of EPF withdraw is early March .. so you guys recommend that hold it and wait till after GE only invest?? even for ddi u can wait abt 6 months to start. kparam77 : can you PM me more details as I would like to change agent for now onwards as my current agent did not give me all the info and not advising me .. |
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Feb 17 2012, 01:20 PM
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Junior Member
56 posts Joined: Oct 2011
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QUOTE(guanteik @ Feb 15 2012, 01:02 PM) T+2, on the 3rd day you will get ur cash if you withdraw. but i'm not gold member~ |
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Feb 17 2012, 02:32 PM
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Junior Member
103 posts Joined: Dec 2009
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QUOTE(Felice821 @ Feb 16 2012, 11:17 AM) Need some advice. It's time for me to withdraw another round of EPF for PM. I wonder which fund is OK to go for it. I'm currently holding: i wondering why u holding so many fund , could u able to manage , or you have some strategy ?PIX PIF PSF PIttikal Should I reinvest back to the same fund or invest into new fund? If invest into new fund, what fund is good? I got in mind but donno how feasible it is. PBF PGF PAGF PDSF PSSF Btw, I got PIttikal holding, can I re-invest it since it's not open for investment but it's under EPF scheme. And also if I did not perform DDI last time, can I start DDI for those is not open anymore? each fun had characteristic ... better ask ur agent for advise .. for me , im not recommend holding more than 5 FUN .. and u need a Bond fund to prevent market price drop .. and u can switch to bond |
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Feb 17 2012, 04:56 PM
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Senior Member
2,661 posts Joined: Jan 2003
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QUOTE(soulzerowen @ Feb 17 2012, 01:20 PM) but i'm not gold member~ Ahh, Gold or non Gold member, it's that time frame. Anyway, nothing really special about Gold Member status for this case. Difference is Gold member $ can be deposit into any bank whereas non gold member can only choose MBB or PBB. |
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Feb 17 2012, 05:06 PM
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Junior Member
183 posts Joined: Jan 2009
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QUOTE(reno88 @ Feb 17 2012, 02:32 PM) i wondering why u holding so many fund , could u able to manage , or you have some strategy ? regarding switching...how we know when is the best time to switch in or out..which we cant tell at all...each fun had characteristic ... better ask ur agent for advise .. for me , im not recommend holding more than 5 FUN .. and u need a Bond fund to prevent market price drop .. and u can switch to bond |
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