QUOTE(David83 @ Sep 6 2011, 01:01 AM)
I'm aware that this practise is pretty normal but after used MBB CC for nearly 4 years, I remembered that this is the first time I received such call.
Somemore last week I did swipe more than RM 1k in a single transaction but didn't such call. Instead, they called today to verify two small swipes I made on yesterday.
They traced by spending patterns and Location based tracking spending
Like example, i swiped 700++ @ Viewnet for the first time, got rejected and immidiate got call ask did i swipe that ammount or not.
as usual i swipe for only petrol and MAX also RM200 for TnG reloads, never once i swiped over RM500, and hence i got a call (bought 3*Wall Mounts for LCD for someone

)
there's also once where i Pump Fuel to da max 4 times for the day to hit the 5% cashback on saturday (each time for all cars @ house, timestamps i think diff by 10-15 mins) and 4th time swipe got rejected, and again called me to ask did i swipe a total of 4 times for fuel, and i explained that i need to pump all cars, and got approved @ 2nd try.
Then there's also another case where i tried to swipe 3 different Fuel Pumps @ 3 Quite Far Location between Each other (Cyber Pump RM10 cos unclaimmable, Karak, pahang Pump RM40 for claims, and Sungai Buloh Pump RM30 cos come back from Karak car Dry again.) 3rd Swipe @ Sungai Buloh Got blocked, and same CS called..

hopefully this will clear the doubts why there's Chances of CS calls. they will First ask where are u, and what are you swiping, or they will just directly ask are you swiping this amount @ this merchant.