being deducted? On whose instruction? You better go find out and why.

As for the Starbucks voucher, it just shows that you don't even read the posts in this thread, hahaha see amy post above.

Yea, miss that particular post ..

Correct, being deducted by what they said HQ Office but without proper reason being announced. I guess I will give them a call tomorrow again and see how it goes again.

Still didn't get back RM50 (GST) which promo launch at Jan 2011

U mean Hong Leong? That RM50 cashback only for selective new approved CC application. I feel been cheated and that is why I cancelled my Hong Leong CC last month in May

ya, HLB

i am so so regret that i am taking mortagage loan from HLBb.. any staff or management who work in HLbB.. i really wish u guys can make a feedback to yourself what the f*** service u offer to us instead we give u money but u just use number to make money!!! CDM not even until 12am already out of service. wont give any advice!!! i promise myself i will not take any loan from HLBb.. think twice for those who are new to Hlbb.. stay away from their sales rep... will move my loan to other bank soon

Please keep this thread related to credit cards only

I left my contact details with HLB at 1-800-38-8888.. but didn't get any call-back

leave online message in their interner banking if u got access

Decided to call the HLB branch closest to my home.
I received a call back after 2 hours from their CC Salesperson from that branch.

She's willing to come to my office to let me sign the CC application form.... surprise why they can accept faxed/scanned copy

wow so nice...probably worth your effort and waiting

juz forget about HLB Essential GOLD card... i got the card last few months from AlorStar branch and i cut the card into half eventhru i paid for GST d...

i got the stupid essential card bcoz the agent helped me to "applied" for it without my consent and of course , i made a mess in her career due to the RM50 matter.... dont bother to get the stupid card in my opinion....its juz not worth

hlb essential somemore need annual fees

I have bad experience with HLBB as well. It took me forever to cancel my MTV card 3 months after I called, sent in letter blah blah. Even Eon Bank was better. All I do is to call and it is automatically cancelled with a confirmation letter about a week later. Good thing I cancelled my card before the takeover. The sickness have spread to EON bank now I bet.

It has been a nightmare for me as I have been trying to cancel my Hong Leong Bank credit card ever since March 2010 and has been going on for 1 year and 5 months already. I have faxed the form and later cut the credit card into half and later with the original form delivered back to the bank. Since then, I have not received response from Hong Leong Bank on the cancellation of the credit card and yet I am still receiving the monthly statements until June. To add insult to the injury, I was slapped with a charged of RM50 government tax and late charges to my statement.

Later, I called the call center to seek clarifications and few days later I received a call from Ms. Rafidah. She gave me two options; either to hold on to credit card until the following year 24th March 2011 or I would be charged with the penalty fee of RM160. I was shocked as it seemed more like a day light robbery and I was not aware there was such penalty fee in the first place . According to her, I initially was offered 15K points to waive the tax for the credit card and that was where the penalty charge comes in if I proceed with the cancellation of the credit card. Now that I have accepted the offer for the additional points, I have no choice and forced to maintain the credit card until next year. This seems very unfair to me. I do not see the point where I have to keep the card if I do not intend to use it anyway. I even voiced out that I would complaint to Bank Negara but she challenged me by saying “you can go ahead!” Wow! These people working in Hong Leong Bank are really thicked-skin. I am truly very disappointed and dissatisfied with this kind of service provided by them. With this, it seems like there is no way I can cancel the card so I kept it and not use it until 24 March 2011.

So the day finally arrived and a week earlier, I took leave and went directly to the Hong Leong Bank KL Branch near Petaling Street to cancel the card with the bank face-to-face. This time, I filled up the form in front of the staff and seen the credit card was punched with holes before submitting to them. The following week I received a call from their customer service officer again harassing me with offers despite of declining many times. They began to offer me with a new card giving excuses that the card is not due for cancellation yet (only 7 days more to 24 March 2011 due date) and it will be posted to me soon. I was wondering when will this ever end . To me it was only a few days difference moreover, at that time I will not be able to cancel the card on/ after the 24 March 2011 as I was going overseas. Due to this, the officer finally relented and confirmed that my card was cancelled. After this, I did not receive any statements from Hong Leong Bank in the several months. I felt so relief and thought my ordeal and hassle of cancellation of credit card with Hong Leong Bank was finally come to an end. But I was wrong, just last week out of the blue I received a statement from Hong Leong Bank and I was slapped with a charged of RM50 government tax again!!! OMG!!! This is getting really ridiculous. The cycle repeats itself all over again!! When is this going to end?!?!?! How can they charged me RM50 government tax as my credit card already cancelled and I am no longer using it anymore?? Isn’t this an unethical practice? Do you think being desperate and using tactics like this can win customers hearts!?!?! It will drive them and other potential customers away even more!!!
I'm at wits end. I wonder if anyone has experienced this before. Advise needed from anyone.

go bank negara, then everything can be solve

bnmtelelink@bnm.gov.my

furnish all proofs

Why on earth that you're not allowed to cancel the CC? It's pretty ridiculous and nonsense of not able to terminate an existing CC.

That's why I never like HLB products especially with the change of management from 10 to 20 years ago. Their CC products are so confusing as well!

Fill up ur complain here E-Aduan:

http://www.nccc.org.my/v2/index.php/e-aduan

heard they acting super fast now...

@T.a.n.y.a

Which HLB CC is that?