There is a new card form Hong Leong - Fortune which give 1% cash back on everything. Worth to apply or is there anything else? I primary want to use for my business. Getting 1% cash back is like adding commission, very nice!

Out of a sudden, got a call from them regarding the Cash-On-Call scheme. Normally what makes them call you ? Any specific criteria ?

Have anyone encountered incidents like a amount of money been frozen or deducted from your savings account and there wasn't any info stated that why is it has been deducted ?

I've tried calling Customer service few times as well as the branch outlet that I opened the account with but no one is manage to assist me on this matter.

What should I do ? Wait for it to be processed ? Its been a week.

Thanks for the feedback. I am quite dissatisfied with the way they speak to me as well. Keep repeating the same statement that the funds are being frozen and deducted and under processing stage. But when asked for what purpose the funds been frozen, they just ignore and said they've got no idea.

Strarbucks voucher ? How to get them ? Any pre-requisites ?

I initially was offered 15K points to waive the tax for the credit card and that was where the penalty charge comes in if I proceed with the cancellation of the credit card. Now that I have accepted the offer for the additional points, I have no choice and forced to maintain the credit card until next year.

This seems very unfair to me. I do not see the point where I have to keep the card if I do not intend to use it anyway. [/B]

I even voiced out that I would complaint to Bank Negara but she challenged me by saying “you can go ahead!”  Wow! These people working in Hong Leong Bank are really thicked-skin. [/B]

I did not receive any statements from Hong Leong Bank in the several months.  I felt so relief and thought my ordeal and hassle of cancellation of credit card with Hong Leong Bank was finally come to an end. But I was wrong, just last week out of the blue I received a statement from Hong Leong Bank and I was slapped with a charged of RM50 government tax again!!!   OMG!!! This is getting really ridiculous. The cycle repeats itself all over again!!  When is this going to end?!?!?!  How can they charged me RM50 government tax as my credit card already cancelled and I am no longer using it anymore??  Isn’t this an unethical practice?

TS ... and whoever else is complaining in here.
Can you guys do something instead of whining non-stop about your problems ? I have been watching since TS started and nothing has been done to correct the situation.

If I don't see anything being done to rectify the problems after all the suggestions given by the members, I'm closing this thread in 2 days.

EON Bank will eventually be renamed Hong Leong Bank. Just a matter of time.

That's what happened to Southern Bank / CIMB credit cards back then. With the exception of the Direct Access brand which were retained.

DirectAccess has got a separate card centre which i would rate it EXCELLENT.
However, HLB & EON share the same lousy CS.

went to the bank yesterday. surprisingly, they do not even know they got visa signature . i asked them to check their web, then they tell me will ask their manager about it and call back to me 

Well ... my personal take is that credit card business has never been one of HLB's strength. EON was better at this although they could not beat the offers from MBB and CIMB.

Whether anyone here choose to support HLB / EON cc products then up to you. Not happy then just jump over elsewhere and don't let the bank bully you. I am rather speechless reading HLB CS customer retention methods. They'll probably wake up when they lose customers like hell but don't be surprised if they choose to ignore the cc market to concentrate on other segments of their business offerings.

can i pay my eon bank credit card at hong leong bank?

HLB declined my visa signature. the reason is that I already have plat card with HLB and they cannot issue me VS as it is not possible for these two cards to share credit limit. They asked me to reduce my plat card limit at branch and will issue VS with credit limit following the amount that I reduced. 

Before that, they asked me to fax them my statements, which I felt a bit weird since I already have credit card with HLB. Well, I just fax to them again thinking perhaps they wanted to update my profile in their system.

It seems even though HLB and EON are merged, they are still under two different management but sharing one credit system. I asked them to help me cancel the plat card and re-issue the VS to me, but they refused by stating they are from different departments, blablabla, and insist me to go the branch.

Instead of solving this matter themselves internally, they prefer to hassle me as their loyal customer for like 5-6 yrs (personal, current, credit card, home loan all with them) to solve the problem myself. In the end, I told the officer "you want you just give, dont want dont give lah. why want to trouble me?" as I found it so troublesome to have me go the bank for this unimportant thing.

It is no surprise that the topic of this thread mentioned "worst service, bad experience".  Previously, I kept telling others that I think HLB is as good as PBB, but now sighhh... rather offended and unhappy by how their system works.  feel to cancel my cc with them and move to other banks since their plat cc has nothing to shout about.

scan all the receipts and write a complain to bnm
screw back hlb

Lol before joining public bank my dad was a customer for hong leong bank. He has the same case as yours, car hire purchase payment were made in time but they still call and ask my dad. Every month my dad will receive a call from them until one day my dad tak boleh tahan go to their branch fck them up down left right and transfer all the fixed deposits to public bank. Should see the branch manager beg people to stay lol.

Well the difference between public bank and Hong leong bank is heaven and hell. You should really shift.

I think other banks card promos are anytime better than HLB.

I think you are right. I made a RM1500 cash withdrawal over the counter at HLB branch (not ex EON) yesterday, the counter teller had to yelled to the officer behind the partition to come forward and verified the payment with a swipe of her tag. I thought bank's officers can verify payments remotely at their own terminals ?

Got fren work in there and say, so just share wats goin on inside....

This also left the company after merger due this stupid procedure.....

First, not my comment. I just share here.

2nd, this is wat my fren think and feel, different ppl think different for their own job

3rd, u x not in her shoe.

4th, your fact maybe is the most important fact, mine just maybe not important but is still a fact...

5th, is something tat i say here is right and indirectly u r saying is true...

6th, u r some big shot in HLB who not happy with my comment...

7th, still can be true situation....

8th, this HLB thread