Can anyone help , would like to know if this is a good or a bad thing , any Citi users here ?

i was use my CIMB Debit Card to bought shirt in online website.

GBP 56 - RM303.86 (based on SMS from CIMB)

so CIMB Bank charges the rate is 1 GBP - RM 5.43..so expensive.

Based on Mastercard is 1 GBP - RM 4.863

SCB Visa Platinum

08-Jul : PayPal transaction USD$48.90
10-Jul : Posted as RM160.41
Exchange Rate: 3.28037

Visa Exchange Rate as of 10-Jul : 3.183000
Admin Fee : 3.059%

Is that still cheaper compared to paypal or more expensive?

14/7/2013

MBB VISA 24.00 GBP
rm 117.24
rate 4.89

14/7/2013
MBB visa
18.00 euro

rm 75.84

rate 4.21

14/7/2013
MBB DEBIT VISA
134.76 euro

rm 573.39
rate 4.26

same day.. MBB DEBIT VISA rate (4.26 ) is higher than MBB credit card VISA.. (4.21 )

any 1 can explain?

any 1 can explain?

same day, but were they all at the same time??

The best is, you split your purchase into 2 .. and pay with different cards.. Then you can see.

Maybankard 2 MasterCard Gold 15-Jul-2013
EUR 108.00
RM 454.57
Exchange rate : 4.2089

OCBC MASTERCARD TITANIUM 16-Jul-2013
EUR 43.50
RM 184.89
Exchange rate : 4.2503

Maybank VISA ATM card - SGD 1000 cash withdraw

11 July - RM 2537 ; RM12 Atm withdrawal fee

exchange rate : 2.525

17 July - RM 2766 ; RM12 Atm withdrawal fee

exchange rate : 2.754

May i know how can singapore dollar exchange rate charged so high as 2.754 ? I had made a complaint by email and customer care but they just said not their problem. They said the rate is fluctuation but i dont think 2.754 is reasonable.

Anyone here can help me ? how to make a complain or do anything?

VISA ATM card? Are you referring to this?

Cash advance commission/Fee
VISA/MasterCard (Both Classic and Gold)
Flat rate of 5.00% of the total amount of cash advance
Min: RM10

I am using maybank Atm card with debit card facility.

Not cash advance, they charged me double of the service charge, oversea withdrawal fee RM 12 and 10% more than board rate .

You have to pay for convenience

I made a payment using MBB Visa on 24 July 2013:

Transaction Date : 24 July 2013
Posted Date : 25 July 2013
Amount charged : USD 37.51
Converted Amount : MYR 121.08
Final Exchange rate: 3.228

Rate on Visa International: 3.178 (24 July 2013), 3.188 (25 July 2013)

Difference: 1.58%, 1.25%

Transaction Date : 21 July 2013
Posted Date : 21 July 2013
Amount charged : IDR 569,500
Converted Amount : MYR 184.93
Final Exchange rate: 0.000325

Rate on Visa International: 1 IDR = 0.000317 MYR

Around 2.4% higher using Premier Miles.

Anyway, latest by Citi issued on June 10, 2013:
Effective 10 June 2013:

If a transaction is made in foreign currency, the transaction will be converted into Ringgit Malaysia using US Dollars as the base currency on the date on which the transaction is received and processed by Citibank and/or Visa International, MasterCard Worldwide or the relevant Card Payment Network (“Payment Network”).

The currency conversions will be based on Citibank’s prevailing foreign exchange rate and/or an exchange rate determined by the relevant Payment Network. This currency conversion will include any charges levied by the Payment Network for overseas transactions and a 1% foreign exchange conversion markup by Citibank on the converted Ringgit Malaysia amount, or such other rate as determined by Citibank and notified to you.

This post has been edited by b00n: Jul 26 2013, 01:42 PM

Posted Date : 24 July 2013
Amount charged : IDR 5,048,760
Converted Amount : MYR 1,612.84
Final Exchange rate: 0.00031945

Rate on Visa International: 1 IDR = 0.000312 MYR

1% charge only for this transaction. This one is hotel charge while the other one is shopping.

let's say we are going for a vacation overseas...
is it more worth to change cash in local money changer and spend cash there or use the visa card there instead?

it brings some peace of mind not needing to bring so much cash overseas..

i have a horrible experience in thailand.
where the the bank there directly convert the currency from THB into RM for me and the rate is RM1 = 8.89 THB while money changer can get RM1= 9.36 THB.

This post has been edited by sjz: Jul 28 2013, 07:23 PM

Hi all, I just called up Citibank yesterday asking about how they calculated their exchange rates. The guy on the phone told me that on top of the 1% fee, there was an additional 1.5% which he said was charged by Visa / Mastercard. I checked my recent transactions in Thailand and Australia and confirmed that Citibank charged me 2.5% on top of the rate published at the Mastercard website. Anyone know if other banks have this extra 1.5% fee as well? Am thinking of switching to other banks in the future.

i was afraid of that , but when i checked my recent international online transaction after converting the yen , Citibank only showed an increase of rm10 compare to rm20 if using paypal conversion

i will check again as i have 2 invoice with the same value coming in at the end of this month, i will pay the same day with one using paypal and the other using CC conversion

Maybankard 2 MasterCard Platinum 6-Aug-2013
PHP 999.00
RM 76.80
Exchange rate : 13.0

I noticed that the Maybank has increased their service fee to 2% recently Likewise, the treat points redemption has also been depreciated, from 10000 points for RM50, increased to 12500 points for RM50