My SMS Spam Experience.

My mother was using Hotlink Prepaid but her top-up finished rapidly. Complained to Maxis office but they say cannot check her account or do anything. They suggest converting Hotlink Prepaid to Postpaid Flex and register under my name. I agree.

Received bill the next month with Content & Solution charge alone amounted to RM108.00. The SMS SPAM sent daily to my mother without her knowledge from MCOM SMS - 32369, Infobip Asia SMS - 36247 and Power SMS - 33789. I complained directly to MCMC & Maxis later settled my complaint by giving rebate.

Another matter, when converting Prepaid to Postpaid Flex, I asked the Maxis officer for BASIC account because my mother use basic mobile and does not know how to use the internet. The officer add Internet 4GB subscription costing RM10/monthly without my permission/knowledge. I also complaint this to MCMC & Maxis later cancel this RM10/monthly subscription.

Another thing, when I register this account, I signed the agreement on Maxis Terminal/Tab Screen. The officer did not show me the particular & terms of the agreement and did not give me any printed agreement. My mistake.

SO LESSON LEARNED :-
1. Always check you bill.
2. For any complaint, write it professionally. Complained directly to MCMC via their website/email and cc to Maxis.
3. Keep the complaint number when they reply. Maintain your complaint until Telcos take action.
3. Any new registration with Telcos, ask for HARD COPY/PRINTED agreement. Check every particulars & terms.

Hope, this is helpful.