QUOTE(goliath @ Sep 13 2013, 10:25 PM)
So... I called in advance to request for annual fee waiver for the coming statement. According to the CS, I have to pay first (the annual fee) and they will refund the amount to my account because their system "can't waive off automatically". Anybody facing similar problem?
I am holding Visa Platinum, btw...
Bro go read my post, i.e. post#1215 by
clicking here or you can go read my comments at
my Facebook account post dated 26 June 2013.
You see, what I did was:
No.1 - About one month before my card anniversary, I called to confirm that I am entitled to the waiver because I did swipe 12 times. Else I am cancelling the card. (suggest you record date. time and person you spoke to).
No.2 - Come anniversary date, they charged me the annual fee!!!
No.3 - Call them up again and refer them to my earlier call (No.1) where they confirmed that it will be waived. By doing so, they cannot go back on their words.
No.4 - They got the cheek to tell me to pay first and they then credit back to me. Told them no such thing and they waived the annual fee immediately.
So the question is, did the CS confirm your annual fee will be waived because you met the requirements, i.e. 12 swipes? If yes, then you same boat as me. If no, then good luck because you then have to convince the CS that you are not required to pay first and then they credit.
This post has been edited by Gen-X: Sep 13 2013, 11:10 PM