need to wait 2 month for the appoinment == omg

you have been conned, just like me - to make u feel better
1) did they tell u they are not allowed onto the roof - no insurance ....
2) are you located in usj?
3) how much did they charge?

yesterday i asked another unifi installation team - for my office BIZ5
they said unless over the ceiling, conceal or casing - else no extra charge

i guessed i can't complain now, as i did not note down the extra charge on the acceptance sheet, and of course they did not provide receipt

This post has been edited by alexwsk: Jun 1 2011, 09:57 PM

same here..i ask them lay 16m LAN cable which in the form say free 15m but they said TM never give them LAN cable only fiber..

the 15meter yes.. only fiber.. not Cat5e....


haha.. my installer help me to run through plaster ceiling..

I give them RM50 at the end of the day... jobs done...

today i go all-it to buy the tp-link 841n.the staff told me that the tp=link841n router is the new patch so no need to flash the beta firmware to support the unifi.is this true?

it is really depend on ur luck now.... there is 2 types of installer now...

now TM have 30k pending to install within JUNE....

the 2 groups of ppl is 1. TM own technician.. 2. outside contractor.. they are pro n cons of this 2 groups of ppl..

1. TM ppl.. -- they will only follow what is in the contract... will not do conceal wiring... but they will not try to con you saying this cannot that cannot but to add additional charges... they have limited capability to do installation esp u need to conceal cable...

2.Contractor.. they will try to charge u whenever they have a chance.. will tell u this cannot, that cannot and if u want.. $$$..... they are capable to do all kind of way u want them to do.. matter of $...

I do agree that I am being conned. But what to do? I don wanna wait another 2 months to get another installer.

Welcome to the group

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Added on June 2, 2011, 12:48 amTM has been trying to clear all the backlog which is close to 20k+ subscribers, im referring to Klang Valley for the past 3-4 months. They are trying very best but.
TM never thought UniFi response will be this good all 1 shot. Another issue is TM is also facing shortage of installers, major shortage and requirement to be an installer is sky high.

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Added on June 2, 2011, 12:50 am2 months is a short time, if you are from PJ, KJ, Bangsar, Jln Ipoh, Kepong/Jinjang, W.Maju, Setapak, waiting list now is close to 6 months if you submit online. Thats why avoid submitting online.
You all know who to look for

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Added on June 2, 2011, 12:50 amDid you get the router ?

This post has been edited by rattan: Jun 2 2011, 12:50 AM

yes.i bought it becos i don't want to use the lousy dlink router.& the hardware is ver.7.2.

can connect ?
U need to flash the beta firmware or the out of the box ok ?
Price ?

there is nothing inside ALU ONU.

Just a simple command prompt with SLID password.

I did mention this a few times before - I did get a rebate. A healthy RM149 for my VIP20. Took between 1 and 2 months IIRC... and lots of emails to both MCMC and TM, as well as a few phone calls.

I totally deserved the rebate.

I got over RM500 rebate from TM not disconnecting my Streamyx when I moved to UniFi. However, they only credited it to my Streamyx account and then closed the account with the RM500 credit still there! All efforts to get them to transfer it to my UniFi account have so far failed and it has been ongoing since August last year.

Oh, and I did claim for and get at least 3 rebates for loss of service during my Streamyx days if they failed to fix the problem within 3 working days.

Just got my VIP5 yesterday. So far so good, using some P2P software to monitor the usage since I'm living in a rented house with 12 other tenants. First 12 hours already 2Gb bandwidth gone. Anyway, has the limit cap started?

not yet...wait TM announce..

Unified VIP5 on Monday .
BTW if exceeded my monthly limit bandwidth , how slow would it capped ?

I have been charged for the RM 200 installation fees even I have applied before the deadline. When I contact them, they asked me to provide the evidence aka the blueprint application form but unfortunately after they said that they will "investigate" further there is no news from them. They even ignore my complaint forms, emails etc. Are there any other ways to complain so that I can waive the installation fees? Well the RM 200 is nothing actually but I don't feel like paying them when I am eligible for the rebate. Can't believe such a company like TM will ignores its customer's complains. They dragged the case for half year now they totally ignore me WTF!

guys.. anyone of u know how to access to the IPTV page with multiple screen together in 1 page for u to select channel... it is like 4x3 grid ... I saw the screen when the installer setup my tvbox... but I myself not able to access it...

It's on channel 100

thanks...!