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 Free Access to Airport Lounges with Credit Cards, KLIA, LCCT, Senai and Worldwide

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winner
post Apr 5 2011, 01:54 PM

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QUOTE(Gen-X @ Mar 20 2011, 08:55 PM)
DA VI give you 2 yearly passes per year? Any conditions? I thought they only give you once and that's it.
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I guess I was confused by the CS officer in Pavilion when I received my DA VI there last year. The girl told me that the free vouchers are renewable on a yearly basis.

I called DA CS just now and was informed that the MAS Golden Lounge vouchers are only given to new VI cardholders. There will be no more free vouchers for second year onwards regardless of how much you spend.

CIMB/DA VI is worse than CIMB VS!
winner
post Apr 5 2011, 02:10 PM

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QUOTE(yeahh @ Mar 22 2011, 09:49 AM)
1)Alliance Platinum Credit Card, - unlimited access in KLIA only.
2)Alliance Platinum Debit Card and – first 40 pax in KLIA and first 20 pax in LCCT
3)Alliance Premier Debit Card - first 50 pax in KLIA and first 30 pax in LCCT

got a reply from them
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I received Black & White statement from Alliance Bank for my Alliance Platinum debit card (current).

Alliance Premium debit card
- KLIA Plaza Premium Lounge - first 40 pax per month
- LCCT Plaza Premium Lounge - first 20 pax per month

Alliance Platinum debit card
- KLIA Plaza Premium Lounge - first 50 pax per month
- LCCT Plaza Premium Lounge - first 50 pax per month

Alliance Premium debit card a privilege debit card, but it is less “premium” compared to Alliance Platinum debit card in terms of airport lounge access.
saint85
post Apr 9 2011, 11:20 AM

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Can someone help me...

just needed some clarification. after reading all the posts and the blog by Gen-x, i decided to opt for Alliance Bank Platinum CC to gain access to the KLIA Premier lounge.

However when i went to make my application, i was told that only the first 100 new platinum credit card subscribers (first time applying for CC with Alliance Bank) of the month would be entitled this benefit??

Apart from that, i also read this off their website.

http://www.alliancebank.com.my/abmb_busine...ccard_more.html

Platinum-style privileges
24 hours a day, 7 days a week and 365 days a year of Platinum-styled dedicated Customer Service
High credit limit
Air Miles via Enrich Rewards Program (with Malaysia Airlines)
2x Timeless Bonus Points on overseas spend
Complimentary entry at the KLIA Plaza Premium Airport Lounge (valid for 1st 150 Platinum Cardmembers per month, subsequent Cardmembers will receive 50% discount on entry charges and all guest(s) of Cardmembers will receive 25% discount on entry charges)
24-hour concierge services provided by VISA International and MasterCard Worldwide
Passport to Global Platinum Privileges from VISA International and MasterCard Worldwide

its also written there valid for 1st 150 platinum cardmembers per month?

could someone clarify if it is really unlimited free access using the Alliance Bank Platinum CC? (or perhaps if the website info is wrong?)

Many thanks

This post has been edited by saint85: Apr 9 2011, 11:21 AM
chemistry
post Apr 9 2011, 11:24 AM

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QUOTE(saint85 @ Apr 9 2011, 11:20 AM)
However when i went to make my application, i was told that only the first 100 new platinum credit card subscribers (first time applying for CC with Alliance Bank) of the month would be entitled this benefit??

Apart from that, i also read this off their website.

http://www.alliancebank.com.my/abmb_busine...ccard_more.html

» Click to show Spoiler - click again to hide... «


its also written there valid for 1st 150 platinum cardmembers per month?

could someone clarify if it is really unlimited free access using the Alliance Bank Platinum CC? (or perhaps if the website info is wrong?)
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It is indeed LIMITED access. Who said unlimited?
If you really want it so badly, get SCB Platinum instead. This one confirm unlimited free access.

This post has been edited by chemistry: Apr 9 2011, 11:26 AM
saint85
post Apr 9 2011, 11:43 AM

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QUOTE(chemistry @ Apr 9 2011, 11:24 AM)
It is indeed LIMITED access. Who said unlimited?
If you really want it so badly, get SCB Platinum instead. This one confirm unlimited free access.
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This post mentioned it was unlimited... See below - very first post on this thread:

Alliance Plat - UNLIMITED access to Plaza Premium Lounge KLIA only


QUOTE(Gen-X @ Mar 14 2011, 11:22 PM)
Airport Lounge Access

First compiled by David83 in CC Thread V11 and Updated by MilesAndMore in CC Thread V12

KLIA Plaza Premium Lounge Only

1. Alliance Plat - UNLIMITED access to Plaza Premium Lounge KLIA only.
2. Citibank Plat - Free access to Plaza Premium Lounge KLIA with a limit of 12 times a year
3. SCB Platinum - UNLIMITED entries to Plaza Premium Lounge KLIA for principal ONLY
However, the officer I spoke with at Alliance Bank did say it was unlimited access, however it was only valid for the first 100 platinum cc subscribers for the month (must be first time subscribing a CC from Alliance Bank) - and these ppl will enjoy unlimited access to the lounge as many times as they want. How would they monitor the card, i wouldnt know. its not like it will be printed on the card that "hey, this person is eligible for the lounge"... even the officer was unsure of this (after calling countless support personnel...) i think at the end, she was confused herself...

The website however, stated something much different, only the first 150 platinum cc card members from alliance bank would get the free entry, following by 50% and 25%... so... very contradicting points... ><
winner
post Apr 9 2011, 12:05 PM

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QUOTE(saint85 @ Apr 9 2011, 11:43 AM)
The website however, stated something much different, only the first 150 platinum cc card members from alliance bank would get the free entry, following by 50% and 25%... so... very contradicting points... ><
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Alliance Bank keeps changing its policy. About the free access to KLIA Plaza Premium Lounge for Alliance Platinum credit cardholders, it was used to be limited entries per month and then changed to unlimited access. And now, if the website mentions 150 pax per month, then you should trust this official statement in the website. Do not listen to Alliance CS officers as they are not well-versed with their bank products. No offence here.
TSGen-X
post Apr 9 2011, 03:23 PM

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saint85, first of all Alliance CS is one of the worst you'll ever come across. They know next to nuts (except for one senior chinaman CS, can't remember his name) or maybe they ever never update their system.

As you can see, yeahh and winner also have conflicting confirmation. yeahh's from Plaza Premium Lounge and winner's I guess from Alliance. So who is correct?

Do note yeahh's post on March 22, Plaza Premium Lounge confirmed to him via email that Alliance Platinum Credit Card have unlimited access to KLIA Plaza Premium Lounge.

Well, if anyone do get rejected from entering KLIA Plaza Premium Lounge with thier Alliance Platinum CC, please report here.

This post has been edited by Gen-X: Apr 9 2011, 03:32 PM
winner
post Apr 11 2011, 04:17 PM

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This is the email I received from Alliance Bank, dated 01-04-11


QUOTE
Dear Mr XXX,


Thank you for contacting Alliance Bank Customer Service on 22 March 2011.

Please accept our apologies for the delay in replying to the email.

Kindly refer to the answers as appended below.



1.  For Alliance Bank Platinium Debit Card, how many complimentary entries to KLIA Plaza Premium Lounge per month?

    Limit to first 50 pax per month in KLIA


2.  For Alliance Bank Platinium Debit Card, how many complimentary entries to LCCT Plaza Premium Lounge per month?

    Limit to first 50 pax per month in LCCT


3.  For Alliance Bank Premium Debit Card, how many complimentary entries to KLIA Plaza Premium Lounge per month?

    Limit to first 40 pax per month in KLIA.


4.  For Alliance Bank Premium Debit Card, how many complimentary entries to LCCT Plaza Premium Lounge per month?

    Limit to first 20 pax per month in LCCT.



We hope the above clarifies. Please email us at info@alliancebg.com.my if you have further enquiries.



Thank you for banking with us.




Regards,

Pxxx Rxxx

Customer Service Officer

Alliance Bank Contact Centre

Phone : 03-5516 9988

Email  : info@alliancebg.com.my

Website : www.alliancebank.com.my
alexwsk
post Apr 11 2011, 05:21 PM

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QUOTE(winner @ Apr 11 2011, 04:17 PM)
This is the email I received from Alliance Bank, dated 01-04-11
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premium worse than platinium?
TSGen-X
post Apr 11 2011, 05:56 PM

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QUOTE(alexwsk @ Apr 11 2011, 05:21 PM)
premium worse than platinium?
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yah based on email above, you can say that. But also we must look at how many people have Platinum cars over Premium cards and then what is the percentage allocated. However, if you see Plaza Premium Lounge reply to yeahh, it is entirely different from the email that winner received. Total allocated into LCCT is 50 combining both Premium and Platinum.
winner
post Apr 12 2011, 08:48 AM

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QUOTE(alexwsk @ Apr 11 2011, 05:21 PM)
premium worse than platinium?
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This was exactly what I thought, as Alliance Premium debit cards are offered to Alliance Privilege Banking customers only. Below is the reply I received from Alliance Bank.

QUOTE
Dear Mr XXX,

Thank you for contacting Alliance Bank Customer Service on 31 March 2011.

We would like to clarify that the number of entries are based on the volume usage which the Bank will review from time to time.

Please email us at info@alliancebg.com.my if you have further enquiries.

Thank you for banking with us.


Regards,

Pxxx Rxxx

Customer Service Officer

Alliance Bank Contact Centre



Phone : 03-5516 9988

Email  : info@alliancebg.com.my

Website : www.alliancebank.com.my




-----Original Message-----
From: xxx
Sent: Thursday, March 31, 2011 5:48 PM
To: info@alliancebg.com.my
Subject: RE: Complimentary Access to Plaza Premium Lounge



Dear Pxxx Rxxx,

Thank you for the feedback.

Why is Alliance Premium Debit Card granted less entries to KLIA and LCCT Plaza Premium Lounges compared to Alliance Platinum Debit Card?  Isn't Alliance Premium Debit Card a premium card offered to Privilege Banking customers?

I look forward to your early reply.  Thank you.

Regards,
XXX
winner
post Apr 12 2011, 04:41 PM

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QUOTE(Gen-X @ Apr 9 2011, 03:23 PM)
As you can see, yeahh and winner also have conflicting confirmation. yeahh's from Plaza Premium Lounge and winner's I guess from Alliance. So who is correct?
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QUOTE(Gen-X @ Apr 11 2011, 05:56 PM)
yah based on email above, you can say that. But also we must look at how many people have Platinum cars over Premium cards and then what is the percentage allocated. However, if you see Plaza Premium Lounge reply to yeahh, it is entirely different from the email that winner received. Total allocated into LCCT is 50 combining both Premium and Platinum.
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Gen-X, I can ASSURE that my answers are CORRECT. I sent an enquiry to Plaza Premium Lounge via email today and received the official reply from them today too. The answers I received are CONSISTENT with what Alliance Bank emailed me earlier. Please amend the first page immediately to avoid confusion.

QUOTE
Dear XXX,

Greetings from Plaza Premium Lounge!

Thank you for your email and interest in our lounge. Kindly refer to the reply in RED below:

Should you require further information or clarification, feel free to contact us.



Regards,

xxx, Sales & Marketing Executive

Plaza Premium Lounge

Suite 2706, Level 27, Central Plaza, 34, Jalan Sultan Ismail, 50250 Kuala Lumpur

T (603) 2300 3333  F (603) 2300 3335  M (6012) 6756 565  www.plaza-network.com




From: XXX
Sent: Tuesday, April 12, 2011 9:07 AM
To: enquiry.pplkl@plaza-network.com
Subject: Complimentary Access to Plaza Premium Lounge


Dear Sirs,

I am holding multiple Alliance Bank credit cards and debit cards.

Please advise me on the following:-

1. For Alliance Bank Platinium Credit Card, how many complimentary entries to KLIA Plaza Premium Lounge per month? unlimited

2.  For Alliance Bank Platinium Credit Card, how many complimentary entries to LCCT Plaza Premium Lounge per month? nil

3.  For Alliance Bank Platinium Debit Card, how many complimentary entries to KLIA Plaza Premium Lounge per month? 50 pax

4.  For Alliance Bank Platinium Debit Card, how many complimentary entries to LCCT Plaza Premium Lounge per month? 50 pax

5.  For Alliance Bank Premium Debit Card, how many complimentary entries to KLIA Plaza Premium Lounge per month? 40 pax

6.  For Alliance Bank Premium Debit Card, how many complimentary entries to LCCT Plaza Premium Lounge per month? 20 pax

I look forward to your early reply.  Thank you.

Yours faithfully,
XXX
TSGen-X
post Apr 12 2011, 05:11 PM

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thanks winner for taking the trouble to check with BOTH Alliance and KLIA Plaza Premium Lounge operator.

you did a great job in specifying each card in your email to them to avoid them replying in general rclxms.gif

Added on April 14, 2011, 8:55 pmMy EON Bank Visa Signature now grants me unlimited free access to Plaza Premium Lounge at KLIA, LCCT, Senai and Singapore Changi thumbup.gif

The offer is until 31st December 2011 and for Principal card holder only. You can bring a guest and get 25% discount.

Click here to read my article on EON bank Visa Signature at my blog.

This post has been edited by Gen-X: Apr 14 2011, 08:56 PM
fauzistt
post Apr 19 2011, 02:29 PM

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QUOTE(Gen-X @ Apr 12 2011, 05:11 PM)

My EON Bank Visa Signature now grants me unlimited free access to Plaza Premium Lounge at KLIA, LCCT, Senai and Singapore Changi  thumbup.gif

The offer is until 31st December 2011 and for Principal card holder only. You can bring a guest and get 25% discount.

Click here to read my article on EON bank Visa Signature at my blog.
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i think it is applicable to EON Bank Platinum also, check the link..

Delightful Privileges
TSGen-X
post Apr 19 2011, 05:31 PM

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QUOTE(fauzistt @ Apr 19 2011, 02:29 PM)
i think it is applicable to EON Bank Platinum also, check the link..

Delightful Privileges
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Looks that way thumbup.gif If I cannot get annual fee waived for my Signature, can downgrade to Plat and still get same offer as Signature, hahaha, And the offer until April 2012 thumbup.gif thumbup.gif Now must plan to apply for the EON MC Plat before my VS expire. The only thing with the EON Plat MC is that no CS Toll Free line and must swipe 36 times a year which makes it hard to keep track.
cenkudu
post Apr 19 2011, 07:57 PM

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very good promotion by EON..just wondering anyone has used travel+plus stated in their promo? if can get cheap flight maybe should try
fauzistt
post Apr 20 2011, 04:07 PM

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QUOTE(Gen-X @ Apr 19 2011, 05:31 PM)
Looks that way  thumbup.gif If I cannot get annual fee waived for my Signature, can downgrade to Plat and still get same offer as Signature, hahaha,  And the offer until April 2012  thumbup.gif  thumbup.gif Now must plan to apply for the EON MC Plat before my VS expire. The only thing with the EON Plat MC is that no CS Toll Free line and must swipe 36 times a year which makes it hard to keep track.
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if i'm not mistaken, it's up to 31 December 2011 only..

btw, the benefit of swiping at least 36 times, is two fold ie for the annual fee waiver and also for the rebates to offset the service tax, at a rate of 1% of amount spend (off course max RM50 lah)...

refer here




This post has been edited by fauzistt: Apr 20 2011, 05:51 PM
TSGen-X
post Apr 20 2011, 05:16 PM

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QUOTE(fauzistt @ Apr 20 2011, 04:07 PM)
if i'm not mistaken, it's up to 31 December 2011 only..
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Can give any link to confirm offer until 31st Dec 2011?

I saw the first page of the Delightful Delights, it says promotions up to April 2012 so I assume PPL offer up to April But just to clarify, the EON VS CS did tell me up to 31st Dec 2011.
fauzistt
post Apr 20 2011, 05:47 PM

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QUOTE(Gen-X @ Apr 20 2011, 05:16 PM)
Can give any link to confirm offer until 31st Dec 2011?

I saw the first page of the Delightful Delights, it says promotions up to April 2012 so I assume PPL offer up to April But just to clarify, the EON VS CS did tell me up to 31st Dec 2011.
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it's on the 3rd page 'Travel', as per link above..
TSGen-X
post Apr 20 2011, 06:37 PM

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QUOTE(fauzistt @ Apr 20 2011, 05:47 PM)
it's on the 3rd page 'Travel', as per link above..
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thank you, saw it. How come I did not see it yesterday? I remember I was trying to find the terms and conditions.

As for the Renewal Bonus, it does not state if it is applicable to Visa Signature, I must go check with CS, if yes, got to go swipe the card more often.
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