brighstar is the biggest dumb shit distributor in my opinion. even htc has their own repair centre but brighstar totally an arse.

my phone cant turn on and sent in for warranty last week. despite promise to call me back in 2 hours, i am the one who has to call them today and being told it was a hardware problem and need to send to singapore for warranty claim. lol. and to make it joke, she asked me " so u want to send to singapore for warranty?" OMG. of coz i want to claim warranty and get it repaired! what do u expect me to do with the broken blackberry!!! furthermore its not even 1 month old BB! BIGGEST IDIOT! I really dont believe this, Brighstar is the only distributor for BB in malaysia and they dont even have SC in malaysia. kinda of bullshit story lar!

so i need to call them again next week to get confirmation whether they already sent my set to singapore or not, because i will really counting the 1 month period!
and for the RM500 deposit they charged, im curious how much they will deduct if they found any scratches on the phone! 

the 500 deposit is for the bb curve they rent u right? i was told the same thing, hvnt send in my unit yet

Hi guys, I am new in this forum....sorry if I am in the wrong place to seek assistance.  Can somebody recommend me where to send my Bold 2 for repair.  It is already out of warranty period so don't think need to go to Brightstar.

they scan through the bb IMEI code, last time i went there without warranty card and receipt too.

I've just sent my units to there for repair. I found that their staff is quite friendly (not all). They've taken 3 hrs to check on my unit and told me it's alright.

When i go back to collect, they replace a brand new unit for me. I'm so surprise.

Thumb up for their services.

wa new unit? how old is your unit?

can i hop in to brightstar office and ask them check for me whether my bb's warranty period till when? mine is a brightstar set from digi. but the warranty card id not filled and i dun hv any receipt. anyone did tat before?