That is okay as long as you guys never tempered the sticker and try to unscrew you still can argue for warranty...

Alright thank you he worried already since it's still new

Nothing to be worry stay cool...

my bb 9700 is brightstar unit. if i change the bezel only, does warranty void? i dont see small sticker on top of screw.

Yes it does void... Only unscrew can change the bazel...

ouch...my phone still got 12 month wararnty left..but since brightstar after sale service not so good,i will proceed to change bezel..

Good move... As long as you feel comfortable with it then it is fine...

guys finally good news for all

after we complained and discuss regarding 1month turn arround time for repairing set.

Finally RIM decided to open a office here in Malaysia by this month and should start to work by next month

So in conclusion, turn arround time could be less than 1 week

So please continue ur support blackberry from brightstar.

p/s been working so hard to get this result shoot here n there

This post has been edited by alieamin: Mar 10 2011, 03:32 PM

Yeah good news!

I thought they already have new management in Malaysia now???

nope they are not
they been dealing through brightstar.
top management RIM singapore might give us a visit

Then those are Brightstar staff not RIM la...

nope, brightstar and rim totally different company.

Yes I know... Because someone told me about new management take over some BlackBerry... Its ok I find out myself...

guy..
how to check when
will the wrnty end?
my set is brightstar set
the sticker dont hve markings
anyway to tell how old is my phone?

by the way,is it really the after sale srvice by brightar is better now?

You can try see at your warranty card..

*wrnty card also emty
only a dealer stamp

no u cant, please keep ur receipt for future references. They are based on receipt.

indeed this is a good news. Thanks for the effort.

Hope u guys can find a solution for the scratches issue as well. Heard from my friend here in sabah, if the phone have scratches when u claim the warranty, they cant swap 1 to 1 the phone unless u pay for the scratches.. Now he have to wait 5 weeks for his phone to be repaired in singapore.

actually its not scratches issue here.

The issue is, brightstar cant open the phone by themself,RIM not allow them to do that so.

By replacing new buffer set to customer,brightstar had to take the risk.

The risk is, let say customer's phone went to water which is make the warranty void, and brightstar replaced for customer, after send to RIM,brightstar wont get any replacement from RIM because the phone warranty is void.

this cases has been happened more than 30times,brightstar cant bear the risk and cost anymore,thus they only swap for those phone which still new.

At first i thought brightstar have the authority to open the set for inspection