omg..
i lost my recipt..

i lost mine too, but i think it came with warranty card

can i still claim warranty with it?

yea,i still hve wrnty card but no reciept

If no receipt how to claim

isnt warranty card good enough to proof that the set is still under warranty?. If only with resit can claim warranty the the warranty card is useless

no, they wont simply follow the warranty card,from my experience in service department for more than 4years, most of all service centre prefer cash bill or receipt which is proof of purchase. Unlikely sony only they based on warranty card because their warranty card have a serial number also model number which already been chop,thus customer or anyone could not duplicate it.

if ur imei registered for 2years warranty then u no need to worry as they will refer to their system database.

WTF??? if scratches cannot claim warranty?
i just about to send my wife's bold2 for RMA cost the ringer has no sounds. dang! this is bad brightstar t&c...
theres no point having this 24mth warranty...

This post has been edited by bad melatonin: Mar 15 2011, 06:37 PM

I think can la, last time i just started use bb for a week then it slip from my hand, instant broke.

I go to the service centre bringing a warranty card that they dont even glance. Then one guy, i think the bb engineer come to ask me a few question then he ask to come back around 2 hour. After 2 hour, he said that my bb was broke and hand out a new bb.

This is based on my true experience. So, to those people that havent yet been to the service centre, dont give out fake info here.

Oh, btw your blackberry must be from brightstar. Non-brightstar would not be entertain

This post has been edited by am3rr: Mar 15 2011, 10:19 PM

not saying that scratches will void ur warranty. U guys does not understand well i guess

if ur set still look like new,brightstar will replace 1-1 exchange.

If ur set have scratches, they cant replace and have to send back to RIm singapore, turn arround time usually 1month

alieamin,

planning to go to brightstar later as my torch battery got problems. battery drain very fast & charge almost 3 hours for the past 2 days. Last nite full charge at 12am before go to sleep & at about 6.30am the battery already finish around 20% of battery left. so what is the process like to change the battery?not sure if this is battery of device problem. i tried using usb charge oso the same.

is it easy to get replavement for battery?

This post has been edited by hfadzl1: Mar 16 2011, 01:11 PM

Yes u can get battery replacement within 2days top
No big deal for battery, just bring ur proof of purchase.

2 days?wahh..so long just for battery?hmm

i sent my bb (9700)for warranty on monday 10am. problem was the audio jack (hardware issue) by 12.30 i called and they said my phone is ready for collection. when i reach brightstar, they said they swap a new bb for me. and they said since its a hardware issue and my phone got no scratches..

honestly, i was impressed.. but inside i was like WTF !!..

truth is.. my phone has alot of drop damage.. obviously due to drop .. on tarmac summore.. and i got a dent on top of the phone.. so i really dont get what they say by NO SCRATCHES.. if say on screen ..then easy lo..cos most ppl will put screen protector ma..rite?

i guess ur d lucky 1 bro.
i sent in my wife's bold2 yesterday & i was informed it needs to be sent to singapore for rma. now hv 2 wait for 1mth.
WTF 1mth???? this is really classic...

Imagine 1 month without BB. Will go Crazy!

would like to ask a question ,

I bought a brighstar 9780 set, and the screen is not even/leveled.

got my dispatch to bring it to brightstar but unfortunately the ppl there told him that they cant do anything and i should look for the dealer that sold the phone to me.

What is the point of brightstar being a service centre if they are going to ask me to bring it back to the dealer ?

i highlighted this issue in the bb discussion thread oso.. damn they say msia dun hv repair centre, they will send to singapore for all repairs. so have to wait 1 month. but u they will loan u a bb curve to use while waiting( pay deposit 500, can get back when return the curve).

thats why i hvnt send in my bb for warranty oso.. haih

brighstar is the biggest dumb shit distributor in my opinion. even htc has their own repair centre but brighstar totally an arse.

my phone cant turn on and sent in for warranty last week. despite promise to call me back in 2 hours, i am the one who has to call them today and being told it was a hardware problem and need to send to singapore for warranty claim. lol. and to make it joke, she asked me " so u want to send to singapore for warranty?" OMG. of coz i want to claim warranty and get it repaired! what do u expect me to do with the broken blackberry!!! furthermore its not even 1 month old BB! BIGGEST IDIOT! I really dont believe this, Brighstar is the only distributor for BB in malaysia and they dont even have SC in malaysia. kinda of bullshit story lar!

so i need to call them again next week to get confirmation whether they already sent my set to singapore or not, because i will really counting the 1 month period!


and for the RM500 deposit they charged, im curious how much they will deduct if they found any scratches on the phone!

This post has been edited by wuszhtag: May 3 2011, 03:28 PM

in this case is it better to just buy AP?
since brightstar not doing a good job

yes i just want to suggest go buy AP set better. at least service centre is in malaysia i believe and repair is guaranteed under 1 month!