This is fantastic, free drinks at Starbucks with Maybank Amex. Must go add this to my latest article at my blog.

Most of you would know that I usually say that AMEX CS is second to none, but since last month Maybank is really getting to my nerves. Mid last month redeem points for cash for my Gold Charge Card, and as of end of last month it was not credited and therefore I was imposed penalty RM50. Cash back for January have been fully distributed and late March a CS said will get management to award me point instead.

Up to early this week, my redemption for cash back, penalty waiver and additional points still not reflected in the system when I checked online. So called AMEX and the earlier CS that attended my matters was suppose to call me but failed. So today called up AMEX and gave the CS a piece of my mind (in a way not directed at her) and she promised to call me back by Monday next week.

Conclusion, AMEX level of customer service have definitely dropped and there should be a separate team to handle Charge Card members.

This post has been edited by Gen-X: Apr 7 2011, 04:53 PM

@Gen-X,
Lol.. eh speaking of which, what's the possibility of getting waiver on the Charge Card?! I'm thinking of getting the Charge Card due to the 3X Turbo program

can try the starbucks promotion sometime this weekend.

my flexi-reward redemption, took ~4 days to reflect in the system.

but jan cashback still missing.

Seriously, forget about the charge card Turbo 3X, get Maybankard 2 Cards and get 5X TP plus 5% cash rebate (max RM600/year). Unless you want to access airport lounges worldwide with the Platinum Charge Card. Mine is Gold Charge Card, AMEX waiving annual fees like as far as I can remember.

I only keeping my gold charge card because of the Member Since 88.

@Gen-X,
1988? Hm.. was I even born then oK.. so for Maybank 2 Cards everything is 5x points? Hmm.. better than my Amex CC - looks like I'll definitely be cancelling the Amex Gold CC Thankfully I can hold more than 2 CCs

This post has been edited by tinkerbel: Apr 7 2011, 04:57 PM

Great, I initially thought Starbucks stopped accepting AMEX around February 2011 like what skymyxe said - as I too experienced problems with AMEX acceptance at Starbucks (IKANO) at that period of time.



This is really a bonus! But not happy as I was at Starbucks @ The Gardens last week and didn't get the offer, or at least the staff didn't inform me (and didn't know about it as well?) Most probably it was because although I paid with AMEX Gold CC, I used my Gardens Club card to obtain 10% discount and the AMEX offer isn't valid with other discounts *sigh*

I make it a point to call the toll free number (1-800-88-9559) printed on the AMEX Gold CC instead of 1-300-88-6688 which is printed on the MBBKard 2 Amex - and I think I usually experience better service. Maybe you called the number with more "8" ?

BTW, still no sign of the February 15% cash back as of today (7/4/2011) - I received all the other cashback sums for Nov '10 to Jan '11.

This post has been edited by wshoh: Apr 7 2011, 06:07 PM

Nope, I only call 9559 on matters regarding my Amex Charge Card.

hi all,i plan to renew my car insurance online at motortakaful,but i am not sure the additional coverage,can anybody here have experience share with me,which one should add,and which one can just ignore it..mostly what you all add? thank you!

I didn't add any extra coverage. It depends on your affordability since it's optional.

thanks for your reply,since this is just optional,so mostly new car insurance also no additional all of this right?

Can say so since it's optional.

ok,thanks david..

I called 1300886688 for my Express Autopay matter but she cannot settle it for me then I called 1800889559 but the same person answered my call.

15% cash rebate for Feb 2011 is out today.

u got your february already? mine january still havent in yet.

ya. for Feb

Yupe just received it today, February

yup, credited into my M2 AMEX instead of AMEX Gold CC
M2 AMEX is ranked higher

so jealous of u guys, that i just call amex CS & ask again about my january status. the CS said will call me back on this matter.

I have finally received the 15% cash back for both January and February for my Amex Gold cc on 06-04-11. Cash back for January was credited to my Amex Gold cc account while the February cash back was deposited into my Maybankard 2 Amex.

It's time to cancel my Amex Gold cc.