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 American Express® Cards v3, Treatpoints & Membership Rewards™

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MGM
post Mar 25 2011, 11:00 PM

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QUOTE(Gen-X @ Mar 25 2011, 06:30 PM)
Yes ended in Feb but many of us yet to get the cash back. Anyway to update all, the CS told me Jan quota finish on 18th January and I have two transactions before then and she said she will let Marketing know to get the cash back sorted out.
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Called MBB CS this morning to enquire about the 15% rebate for Feb and was told that we should know by early April. BTW he also told me the Feb promo ended on 20thFeb when the RM1 million rebate was fully distributed.
donpapachino
post Mar 26 2011, 06:29 AM

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till now also january cash back havent get, for february should take another month or so i guess.
MGM
post Mar 26 2011, 10:40 PM

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QUOTE(donpapachino @ Mar 24 2011, 10:17 AM)
option 1, maybe u can try on a weekend & let us all know. on weekdays, 10% rebate is confirmed & accept amex over the phone.

option 2, tried to pay using amex twice yesterday, but both also failed. there's an option to select amex, visa or mastercard; not sure whether system error or what.

option 3, i remember going to maybank to renew last year, but they cant accept amex, so had to use cash. not sure now can already or not.
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Tried to pay thru motortakaful.com (option 2) but terminated when this was displayed:

B) Types of Online Payment System offered are:
1) Credit Card (VISA or MASTERCARD)
2) FPX Internet Banking
3) Maybank2u.com

donpapachino at what stage did u see option to select AMEX?

I tried until the payment stage (3) and the credit card types are still Visa & Master, no AMex. So I abort the transaction.

Looks like I have to try option 1: the Etiqa Oneline (by phone) on a Saturday Morning

This post has been edited by MGM: Mar 26 2011, 11:08 PM
donpapachino
post Mar 27 2011, 08:04 AM

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QUOTE(MGM @ Mar 26 2011, 10:40 PM)
Tried to pay thru motortakaful.com (option 2) but terminated when this was displayed:

B) Types of Online Payment System offered are:
1) Credit Card (VISA or MASTERCARD)
2) FPX Internet Banking
3) Maybank2u.com

donpapachino at what stage did u see option to select AMEX?

I tried until the payment stage (3) and the credit card types are still Visa & Master, no AMex. So I abort the transaction.

Looks like I have to try option 1: the Etiqa Oneline (by phone) on a Saturday Morning
*
just proceed, ignore the Visa & Master. then u will arrive at the page asking u to fill all ur CC details; CC number, name, expiry date, VISA/MC/AMEX, CCV number etc. this step i tried twice, both unsuccessful, that's when i resort to calling etiqa online.
sushi7
post Mar 27 2011, 10:17 AM

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Does Espirit accept American Express card?
guanteik
post Mar 27 2011, 12:15 PM

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@sushi7
Yes.
MGM
post Mar 27 2011, 09:47 PM

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Passby TMpoint at Plaza Angsana JB few weeks ago and found out from them that I can pay TM bills using Amex. This afternoon went there to pay the bills using MBB2Amex but terminal would not accept it so have to use OCBC TI instead. According to the staffs they have previous accepted AMEX card. What a letdown.
ak1977
post Mar 28 2011, 06:48 PM

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Sorry to say that Amex Standard drop after take over from MBB, i remember when i called them to check something on my account after i left my house in subang to KL and i was listening to the hold music ( this was in the morning ). To my horror i was still listening to the damn hold music after i reach KL more than 15mins on hold leh... where the hell is the staff.

after i manage to get hold of the CS, i shoot them left, right and centre until no tomorrow.. i so "geram". To make me more angry the poor guy who answer my calls seems new... keep puting me on HOLD... zzzzz...


feizaiII
post Mar 30 2011, 06:40 PM

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I still no receive December, January CASHBACK!!!!

Anyone same with me??

Called CS just now, said will email to mgmt and called me tmr!!
cannavaro
post Mar 30 2011, 07:28 PM

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QUOTE(feizaiII @ Mar 30 2011, 06:40 PM)
I still no receive December, January CASHBACK!!!!

Anyone same with me??

Called CS just now, said will email to mgmt and called me tmr!!
*
Report to BNM.
One senior member did that and got his/her cashback soon after. IINM it was hye.
avars
post Mar 30 2011, 09:31 PM

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QUOTE(feizaiII @ Mar 30 2011, 06:40 PM)
I still no receive December, January CASHBACK!!!!

Anyone same with me??

Called CS just now, said will email to mgmt and called me tmr!!
*
same case here, havent got any of my nov/dec/jan cashback, i have already mailed amex, now they said waiting for management's approval to give out the cashback, its been quite long time though, more than a month since my first mail
xjeez
post Mar 30 2011, 10:54 PM

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QUOTE(feizaiII @ Mar 30 2011, 06:40 PM)
I still no receive December, January CASHBACK!!!!

Anyone same with me??

Called CS just now, said will email to mgmt and called me tmr!!
*
Me as well, wrote to BNM and now waiting answer.
Gen-X
post Mar 31 2011, 06:59 AM

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last I spoke to CS, she said RM1M distributed. She will try to get management to give me MR points instead sad.gif
avars
post Mar 31 2011, 07:20 AM

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QUOTE(Gen-X @ Mar 31 2011, 06:59 AM)
last I spoke to CS, she said RM1M distributed. She will try to get management to give me MR points instead sad.gif
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i dont mind points as long as the amount is equivalent (200MR=RM1) to my cashback amount
TSzenquix
post Mar 31 2011, 07:35 AM

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they certainly screwed up January...
Gen-X
post Mar 31 2011, 08:08 AM

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QUOTE(zenquix @ Mar 31 2011, 07:35 AM)
they certainly screwed up January...
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that's for sure. Was hoping that the cash back be credited in January Statement to offset the GST due on my cards this month. Now got to go redeem again MR points.

As for redemption of MR points for cash, this time around AMEX really took more than 3 weeks for the cash back to be shown in my account even though it took them less then a week from the date of my request for them to deduct the points. I was imposed penalty of RM50 for late payment doh.gif Of course this penalty will be waived but wasting my time following up.

This post has been edited by Gen-X: Mar 31 2011, 08:09 AM
donpapachino
post Mar 31 2011, 10:06 AM

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i also havent got my jan cashback. will wait until april statement, as advised by CS. if by then, still havent get will screw them.

wif m2 amex having strong demand, not sure if end of the year still got another round of 15% cashback promotion. if got, by 1st or 2nd day of the month, finish already 1mil. sweat.gif
yeahh
post Apr 1 2011, 09:47 AM

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anyone tried the platinum concierge services b4?
feizaiII
post Apr 1 2011, 01:27 PM

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QUOTE(cannavaro @ Mar 30 2011, 07:28 PM)
Report to BNM.
One senior member did that and got his/her cashback soon after. IINM it was hye.
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May i know the procedure?
TSzenquix
post Apr 1 2011, 01:47 PM

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hey tinkerbel graced us with her presence...

believe there is a thread but think with very little information from the banks on implementation, discussion has gone cold..

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