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 Maxis is crazy!, F u maxis!

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dualpack
post Oct 27 2010, 09:30 PM

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its per month
not daily
*

[/quote]

Thanks for your clarification, maybe i was just thinking too much...
FallenOut
post Oct 27 2010, 09:43 PM

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QUOTE(dualpack @ Oct 27 2010, 09:30 PM)

Thanks for your clarification, maybe i was just thinking too much...
*
happens all the time
when maxis is doing all of tis

This post has been edited by FallenOut: Oct 27 2010, 09:44 PM
shyuanshyuan
post Oct 28 2010, 12:56 AM

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Maxis definitely sucks now.. i have never spent more than 70mb for my 100mb per month plan.. but i have been charged for extra rm120! i dunno how their system calculate.. and they said, u must pay first then they will look into the issue! imagine those who overcharged for few hundreds
FallenOut
post Oct 28 2010, 01:26 AM

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QUOTE(shyuanshyuan @ Oct 28 2010, 12:56 AM)
Maxis definitely sucks now.. i have never spent more than 70mb for my 100mb per month plan.. but i have been charged for extra rm120! i dunno how their system calculate.. and they said, u must pay first then they will look into the issue! imagine those who overcharged for few hundreds
*
im on their 3gb plan
i wan fast speed
n maxis is the fastest one around my area

pay first then only check
wat kind of reasonin is tis
once paid considered closed case
CoolBoy89
post Oct 28 2010, 02:23 AM

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Maxis prepaid user here..used to kena charge money like mad whenever i access to internet. Within 30 seconds of surfing already got charged around RM10 sweat.gif
ronn77
post Oct 28 2010, 11:27 AM

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u guys must be nuts using maxis 3g to surf net as it gonna cost you neck and legs just to see the main page.
zhy323
post Oct 28 2010, 02:54 PM

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QUOTE(CoolBoy89 @ Oct 28 2010, 02:23 AM)
Maxis prepaid user here..used to kena charge money like mad whenever i access to internet. Within 30 seconds of surfing already got charged around RM10  sweat.gif
*
another shocking.gif shocking.gif

Ultrajo
post Oct 28 2010, 06:06 PM

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Just report to SKMM. Last year i've been overcharged with my DG billing (postpaid line) which require me to pay all charges before they deduct the following month. Me then call SKMM which advise me not to pay full amount and lodge report with them. Go back to DG SC tell them i'll only pay what i had used only as per advised from SKMM. (save my hard earned money for that particular month, next month bill next month pay larrrr! icon_rolleyes.gif )
clutch31
post Oct 28 2010, 06:24 PM

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Actually, the salesperson at the maxis centers do mention it quite clearly, i think.

If you took one of those phone packages with the data plans, like for example the 500mb one, once your usage exceeds 500mb they will charge 1 cent per kb. I don't think they ever tried to hide this from you, so no i don't think it's fair to say u r being cheated by maxis if they charge you a bomb this way.

For those people who accidentally exceeded their usage quota and then got charged a bomb by maxis, i only have one word of advice: there is no such thing as free lunch in this world.

You thought you could take advantage of their package deals to get a cheaper phone. This is what you have to be careful about in the end.


clutch31
post Oct 28 2010, 06:51 PM

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QUOTE(klamath.trader @ Oct 28 2010, 06:35 PM)
let me give you a stupid general view on this situation.

loading only the top banner in this forum cost you RM0.47

user posted image

yes, that banner alone.
*
Maybe RM0.48, since it's actually 47.8kb. Yes, it's bloody expensive.

That's why ppl need to understand what they are really getting themselves into. Don't just blindly sign up for contract because u can get the phone cheaper, and then complain later when kena charge a bomb and start blaming maxis. If anything, they have only their own greed/short-sightedness to blame.
CoolBoy89
post Oct 28 2010, 06:53 PM

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QUOTE(klamath.trader @ Oct 28 2010, 06:35 PM)
let me give you a stupid general view on this situation.

loading only the top banner in this forum cost you RM0.47

user posted image

yes, that banner alone.
*
Yea, i was exactly surfing lowyat.net when got charged around RM10 within 30 seconds surfing. That time wanted to post something to people via skynet, then after i reach skynet only i realised that i forgot to write down the address of that guy. So use 3g to online lowyat to check his address sweat.gif
FallenOut
post Oct 28 2010, 09:42 PM

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QUOTE(ronn77 @ Oct 28 2010, 11:27 AM)
u guys must be nuts using maxis 3g to surf net as it gonna cost you neck and legs just to see the main page.
*
if its pay per use
then im not sure
cuz im usin package
3gb package
n no problem at all

QUOTE(clutch31 @ Oct 28 2010, 06:24 PM)
Actually, the salesperson at the maxis centers do mention it quite clearly, i think.

If you took one of those phone packages with the data plans, like for example the 500mb one, once your usage exceeds 500mb they will charge 1 cent per kb. I don't think they ever tried to hide this from you, so no i don't think it's fair to say u r being cheated by maxis if they charge you a bomb this way.

For those people who accidentally exceeded their usage quota and then got charged a bomb by maxis, i only have one word of advice: there is no such thing as free lunch in this world.

You thought you could take advantage of their package deals to get a cheaper phone. This is what you have to be careful about in the end.
*
for my fren case
they nvr told her anythin bout the pro-rate or wat
they told her
once u signed up the mobile internet
u can access the internet witout fear
then comes the monthly bill
n say overusage or wat

then they say her x10 phone problem
her phone auto online
bla bla bla

in the end
she had to pay around rm500
Leo the Lion
post Oct 28 2010, 10:54 PM

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QUOTE(clutch31 @ Oct 28 2010, 07:24 PM)
Actually, the salesperson at the maxis centers do mention it quite clearly, i think.

If you took one of those phone packages with the data plans, like for example the 500mb one, once your usage exceeds 500mb they will charge 1 cent per kb. I don't think they ever tried to hide this from you, so no i don't think it's fair to say u r being cheated by maxis if they charge you a bomb this way.

For those people who accidentally exceeded their usage quota and then got charged a bomb by maxis, i only have one word of advice: there is no such thing as free lunch in this world.

You thought you could take advantage of their package deals to get a cheaper phone. This is what you have to be careful about in the end.
*
We know that. And I wonder why my 3G Watchdog shows 200mb usage but have already pass 500mb according to maxis? 3 time I get bill shock. The third bill shock is the highest and I told them I have been careful with my internet usage, really careful but surprisingly, I get RM380 for my 3rd bill. SIGH!!
FallenOut
post Oct 28 2010, 11:16 PM

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QUOTE(Leo the Lion @ Oct 28 2010, 10:54 PM)
We know that. And I wonder why my 3G Watchdog shows 200mb usage but have already pass 500mb according to maxis? 3 time I get bill shock. The third bill shock is the highest and I told them I have been careful with my internet usage, really careful but surprisingly, I get RM380 for my 3rd bill. SIGH!!
*
did u configured 3g watchdog properly
like for example
ur startin date n end date
n such
Leo the Lion
post Oct 28 2010, 11:17 PM

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QUOTE(FallenOut @ Oct 29 2010, 12:16 AM)
did u configured 3g watchdog properly
like for example
ur startin date n end date
n such
*
Yeah I did. SIGH!
TSfreakfingers12
post Oct 29 2010, 12:55 AM

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Okay, here's an update. Maxis called me twice, I lodged too many complains so they are a little frightened not to do their job. First thing they told me they will give me a RM50 off as a goodwill service.

I told them, at first maxis didn't tell me my data plan only starts after 3 days, wth is that goodwill service? I want full waiver over the bill. Naturally, she replies "there's nothing else I can do, it's the companies policy."

So, I asked for details on my internet usage. The moment she open mouth already got mistake. She said I used 50MB starting from 5pm on the 18th of Oct (the day I registered for SGS). I told her at 5pm I was still waiting in line lah, and my unit took quite sometime because I rejected the first unit, the counter girl only finish registering around 6.30. What are you talking about? Of course I do browse internet when I was trying the phone. But not until 50MB. This is nuts.

Then when I asked for more details about the day after, she kept quiet and just told me the time. WTH is this?

I am too lazy to be bothered anymore. I'll terminate my data plan for RM500 more...
Do you think it's wise to terminate data plan?
If they don't repeat this silly mistake, I might not terminate...

Kravo
post Oct 29 2010, 09:22 AM

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maxis sys been hacked

someone inside is siphonning your bandwith, or the sys make someone else usage onto your bill

you are paying for someone else
clutch31
post Oct 29 2010, 12:14 PM

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QUOTE(klamath.trader @ Oct 28 2010, 11:45 PM)
if you really confident that reading stated in the bills are off, you could just fight for it thru complaint to MMC and consumer tribunal.

i won a case when i'm on old Maxis BB circa 2007.

anyway, your case made me feel lucky to have RM99 maxis 3G unlimited.
*
Agreed. If you are very confident and you have the proof that you have only used 200mb, then you definitely should fight for it.

You could also experiment a bit, if you want. Take out your sim card and keep it aside for 1 whole month. After that, go to Maxis and ask them to check your usage. If somehow they still show that you have used data, then you can ask them how is that possible when the sim card is not even in the phone. They will then have to admit there is something wrong with the way they are tracking their customer's usage.
zeffjeff
post Oct 29 2010, 12:31 PM

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QUOTE(freakfingers12 @ Oct 26 2010, 10:39 AM)
I just got my line barred again. Twice in a week! mad.gif

Here's how it is:
Applied for Samsung Galaxy S package on the 18th of Oct.
Life span - 1 week.

According to Maxis, my data plan only starts on 21th of Oct, so basically I used Maxis 3G on 18th to 20th using their normal rate.
I asked for numbers and she told me I used 234MB and it costs RM1000+. But max billed is RM250 so that's what I am getting.
First off, I was not informed.
Secondly, it is impossible for me to use that much on a phone which never been to Youtube or any movie sites before (so far), and most of the time using wi-fi at home.
Thirdly, I am in an area without 3G, I am getting EDGE at best and 3G in town.

So, WTF?
Barred my line twice, billed me wrongly and was so arrogant to immediately cut me when I am speaking and say iPhone is known to have errors in data reading bla bla bla.

F u Maxis.
Everyone with the same problems, please do share how you solve this? Need help here.
*
Typical Maxis, when I cancelled Maxis last year, I was made to pay extra RM230, which I do not know what is it for. I was never late in paying my monthly bills and according to them, I had some outstanding charges. When I ask them why didnt they bar me line since I had outstanding charges, they just keep quiet, al they say is "its company policy".
boblp
post Oct 29 2010, 05:00 PM

This is awkward
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go for digi.. u wont regret.. maybe the coverage sucks.. but u wont get milked by maxis.. hehe

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