Actually, the salesperson at the maxis centers do mention it quite clearly, i think.

If you took one of those phone packages with the data plans, like for example the 500mb one, once your usage exceeds 500mb they will charge 1 cent per kb. I don't think they ever tried to hide this from you, so no i don't think it's fair to say u r being cheated by maxis if they charge you a bomb this way.

For those people who accidentally exceeded their usage quota and then got charged a bomb by maxis, i only have one word of advice: there is no such thing as free lunch in this world.

You thought you could take advantage of their package deals to get a cheaper phone. This is what you have to be careful about in the end.

Maybe RM0.48, since it's actually 47.8kb. Yes, it's bloody expensive.

That's why ppl need to understand what they are really getting themselves into. Don't just blindly sign up for contract because u can get the phone cheaper, and then complain later when kena charge a bomb and start blaming maxis. If anything, they have only their own greed/short-sightedness to blame.

Agreed. If you are very confident and you have the proof that you have only used 200mb, then you definitely should fight for it.

You could also experiment a bit, if you want. Take out your sim card and keep it aside for 1 whole month. After that, go to Maxis and ask them to check your usage. If somehow they still show that you have used data, then you can ask them how is that possible when the sim card is not even in the phone. They will then have to admit there is something wrong with the way they are tracking their customer's usage.