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Maxis The Official Maxis FTTH Thread, Maxis FTTH launched 1st Sep 2010!
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hybridkit
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 Oct 12 2010, 11:57 AM
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Getting Started
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QUOTE(belfong @ Oct 10 2010, 05:49 AM) I'm facing some problem one week after the FTTH installation. Everytime I go to a website (facebook.com, yahoo.com, ebay.com, twitter.com or any other website), I get a 404, page not found. I have to refresh the browser a few times, then it will be successful. Is it because the proxy is down or what? It's maddening! Once connected - it is very fast. Just the first try is always unsuccessful. As such, some app in the iPhone or in the PC (iTunes for example) always fail authentication because the first try failed. QUOTE(relentless_wind @ Oct 10 2010, 12:10 PM) I am having the exact problem! it just started yesterday or the day before. Aside from having to refresh multiple times, even now I cannot load the google home page, however when i use my browser toolbar to googlesearch, it goes to the search result page fast. Similarly I cannot load main pages of a lot of websites, having instead to google a particular page from that website and then clicking on that link Had the same problem when going on wifi through my nokia, having to keep refreshing, but today it stopped working on my phone all together. This is really terrible. Same problem at my end, must be Maxis Proxy setting, I hope they are not monitoring and blocking websites. |
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belfong
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Oct 12 2010, 01:31 PM
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The danger is when doing Internet banking. That's what I told the maxis staff. I said imagine transferring money and then get 404 (page not found).. if you do a refresh, you might pay TWICE!
Anyway, problem seemed solved today. At least, it looks like it from my end.
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akash3656
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Oct 12 2010, 03:02 PM
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Getting Started
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QUOTE(belfong @ Oct 12 2010, 01:31 PM) The danger is when doing Internet banking. That's what I told the maxis staff. I said imagine transferring money and then get 404 (page not found).. if you do a refresh, you might pay TWICE! Anyway, problem seemed solved today. At least, it looks like it from my end. or buying anything such as tickets (airplane tickets, any1?) wanna double pay that? NO WAY  The more i read this thread the more I think that TM own everything here..... in Malaysia..... And they deserve it actually cos the others can't even give good service for a niche product like Maxis FTTH.. tell me how many people eligible to sign up....??? Their infrastructure seems unstable... They can't use customers as beta testers.... There must be a reason why Maxis beta tested FTTH before right? |
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aricat
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Oct 14 2010, 01:09 AM
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New Member
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Confirmation on the "connection to the server was reset" problem resolved.
Got it from one of the tech stating that it's resolved today. Guess we'll see how it goes for those who've had this problem previously.
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xomanowar
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Oct 14 2010, 08:43 AM
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New Member
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QUOTE(aricat @ Oct 14 2010, 01:09 AM) Confirmation on the "connection to the server was reset" problem resolved. Got it from one of the tech stating that it's resolved today. Guess we'll see how it goes for those who've had this problem previously. Funny... off and on i am still having this problem... I don't think so it's 100% resolve maybe 80% |
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quackpack
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Oct 14 2010, 10:13 AM
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woke up today and saw my ip address change to 14.x.x.x and browsing some website doesnt load properly but youtube streaming still can reach 10mbit.. restarted modem for 15 minutes still the same...
oh well lucky havent cancel m adsl
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citigold78
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Oct 14 2010, 04:55 PM
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New Member
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QUOTE(solarmystic @ Oct 9 2010, 11:33 PM) I beg your pardon Vapeace, but in countries like good ol' Australia they're offering 1TB packages on nearly every major ISP they got. First Iinet did it, then Iprimus then Internode.... all at ADSL 2+ speeds of up to 24 Mbps..... for the residential customer.... Granted they cost over 140 Australian Dollars on average, but customers are still given the option.... so yes in a way you are right... They provide up-to speeds that are only reduced the further you get from the DSLAM due to line distance, but they mainly sell quotas.. from the lowest 25GB to 1TB packages.... Here not only do we get the limitations of speed, but also quota... double whammy FTL... Funny how we do not compare to countries like Cambodia, Laos and so on....  For a fair comparison... we could take some SEA countries, indonesia, philipines? or thailand? singapore maybe? anyone got data on how much they charge? |
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belfong
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Oct 14 2010, 05:49 PM
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I heard that in SG, they charged S$49 for 25Mbps, S$59 for 50Mbps, S$89 for 100Mbps...
Minimum is 25Mbps and we are so happy with just 6Mbps
/hide in shame..
This post has been edited by belfong: Oct 14 2010, 05:50 PM
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solarmystic
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Oct 14 2010, 06:28 PM
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Getting Started
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Let's face it, we have the worst price/data ratio for broadband packages in SE-Asia with the exception of Indonesia and Brunei Darussalam (where 1 Mbit is the fastest package)..
Even Thailand and the Philippines offer better speeds at better prices...
/hangs head in shame...
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akash3656
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Oct 14 2010, 10:49 PM
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Getting Started
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QUOTE(solarmystic @ Oct 14 2010, 06:28 PM) Let's face it, we have the worst price/data ratio for broadband packages in SE-Asia with the exception of Indonesia and Brunei Darussalam (where 1 Mbit is the fastest package).. Even Thailand and the Philippines offer better speeds at better prices... /hangs head in shame... yeap even i prefer to play COD in Philippines room cos most of the host there damn smooth game... Malaysian server... lets say majority laggg till you wanna puke....... Oh by the way, people in Philippines usually say hey how come ur ping so low even u from malaysia.... haha.... then i tell them shitmix stupid routing.... but seems to be ok to Philippines.... lol???  175.144 ip -screamyx/shitmix This post has been edited by akash3656: Oct 16 2010, 10:03 PM |
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Jeremy_John
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Oct 14 2010, 11:04 PM
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Getting Started
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No matter what unifi still best lor for now... QUOTE(billytong @ Sep 4 2010, 06:46 PM) This is why I set my no of connections to 80 for torrent. Offing the wireless. Never 24/7. Still running fine so far. LOL? My router running with iptv, wireless , server and my PC connect still smooth wei never burn, crash, die or hang it self ma.. some more my server not only web server it's running uTorrent @ 250kbps/400kbps upload and 500kbps download some more my frens download some game maps from my web server can reach 80kbps i even run use FTP to transfer on LAN network at 43mbps steady only... and i can play games and open facebook still dam smooth... it's how you set your router and how u handle it  That's on VIP5... No matter how much they screw up with their system but i still support Unifi then any other ISP. Unifi Boleh!  Maxis price cheap but looks like they using proxy and filtering the net.. and the worst part... No IPTV... Unifi IPTV now got so many nice movies already..  |
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solarmystic
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Oct 14 2010, 11:32 PM
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Getting Started
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@Jeremy_John
Those movies would have to be UNCUT, UNCENSORED and UNFILTERED without our lame ass Jabatan Penapisan Filem Classifications for me to even consider using IPTV to watch those VOD movies lol
Better off getting my kicks off the net lol... Untuk tontonan 18 tahun ke atas my ballz
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Jeremy_John
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Oct 14 2010, 11:48 PM
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Getting Started
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QUOTE(solarmystic @ Oct 14 2010, 11:32 PM) @Jeremy_John Those movies would have to be UNCUT, UNCENSORED and UNFILTERED without our lame ass Jabatan Penapisan Filem Classifications for me to even consider using IPTV to watch those VOD movies lol Better off getting my kicks off the net lol... Untuk tontonan 18 tahun ke atas my ballz HAHA  but the Cutting is much better of then the stupid Tv3 MEGA MOVIE Cutting... Anyways if want to watch the real want then download only ma... 10-15 mins only ma... |
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TStoofriggingslow
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Oct 16 2010, 02:23 PM
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New Member
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Anyone else here using Maxis FTTH, have reached the quota, got throttled to a slow speed?
Did you ask the customer service when is your monthly reset date? And did the speed really increase back to 6Mbps after the reset date?
Would be very interested to do a survey on this... feedback please
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evanloh
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Oct 26 2010, 03:48 PM
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New Member
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QUOTE(toofriggingslow @ Oct 16 2010, 02:23 PM) Anyone else here using Maxis FTTH, have reached the quota, got throttled to a slow speed? Did you ask the customer service when is your monthly reset date? And did the speed really increase back to 6Mbps after the reset date? Would be very interested to do a survey on this... feedback please Hi, the same thing happened to me. my speed had been capped, and now i am below 1Mbps. I was quite frustrated. Anyway, I checked with the agent and he said my reset cycle starts every 1st of the month. Anyway, i think that 40GB quota is crap.... |
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numbertwo
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Oct 26 2010, 03:56 PM
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so apa macam? mass petition?
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evanloh
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Oct 26 2010, 04:08 PM
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New Member
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QUOTE(toofriggingslow @ Oct 6 2010, 08:46 PM) Yes - to confirm what was mentioned by aricat - I exceeded the 40Gb and immediately got capped ! It is very very slow now... I called the CS to express my disappointed as Unifi did not impose any quota as of now. Maxis is imposing quota on the 1st month of starting operation... They are digging their own grave... I am giving it 1 more month, and if I get the same problem, I will cut off this service. Rather stick back to their wired 1Mpbs line with no cap... For those thinking of signing up for Maxis so-called high speed broadband, please CONSIDER very carefully before you sign up... YOU WILL GET CAPPED TO 10% AFTER REACHING QUOTA !!! Hi, i am actually facing the same problem as you are now. i called the CS and they said they allowed me to go beyond 40GB, and now my usage is progressing beyond 80GB....and still counting... Just to share with u that, if u r intending to switch back to the regular HOME Broadband (2Mbps), i'm sorry to say that they have even implemented the monthly quota on that too. meaning now, we are f**ked... hahaha.... |
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cepoi63
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Oct 26 2010, 04:30 PM
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Getting Started
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FUP = fair usage policy or F***** UP?
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aricat
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Oct 26 2010, 11:39 PM
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New Member
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Hi all,
To answer some queries someone asked. Tested the phone now, it's still working and conversation wise seems to be OK.
On the quota limit.
I have the .pdf document with me :-
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11. Will Maxis be implementing quota limit or fair policy usage (FUP) for HIGH SPEED INTERNET?
Yes quota limit will be imposed but you can opt not to be limited for a fee.
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One thing which baffled me is that they've updated their FAQs now stating that :-
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12. What is the Fair Usage Policy for my Fixed Broadband? What happens if I exceed my Fair Usage Policy?
The Fair Usage Policy is in place to ensure that all customers get a good browsing experience and to
prevent abusers from hoarding bandwidth, impacting other users. When customers have breached their
allocated quota, their internet speed will be managed to ensure that other users are not impacted.
The Fair Usage Policy is 40 GB for 6 Mbps.
13. Can I buy quota upgrades for my Fixed Broadband?
Not at this point in time. However, we are enhancing our systems to offer you that service in the
near future.
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When their service is not even there ( on opting not to be limited for a fee ), they promoted it on their site as if it's in place. I have subscribed to the service expecting that option to be there, but it seems that it's not. Breach of contract ? Yes, but it's not me who breached it. Will cancel off the service, if they give me problems, will report to MCMC.
They'll need to get back to me quick... I guess, anyone who's interested in the old document to show how misleading it was, PM me. I'll send it over.
Added on October 29, 2010, 1:16 amOh boy... more discoveries...
Broadband charges from 23/09/2010 - 20/10/2010 - RM147.47
Broadband charges from 21/10/2010 - 20/11/2010 - RM158
It was said to be RM118, for existing Maxis subscribers, so where did that additional charge come from ? Anyone received their bills already ?
UNLESS they're saying I'm not a MAXIS subscriber even though :-
I have been using maxis mobile phone.
I have been using Maxis broadband service for 2+ years.
Added on October 29, 2010, 2:57 pmFurther update :-
Termination confirmed. Tech will be contacting me to terminate the connection, and collect the equipments. Of course, I will not be charged for terminating it.
I've done what I can to voice up my dissatisfaction, whether or not that voice will be heard, I'm not sure, but certainly I'm not going with a crippled connection, not being able to do what's needed.
Good luck to you all! ^^
This post has been edited by aricat: Oct 29 2010, 02:57 PM
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TStoofriggingslow
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Oct 30 2010, 12:32 PM
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New Member
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Yes - I got the higher bill too - it was supposed to be RM118 per month, and yet they charged RM158.
It's another boo-boo & another nail in the coffin, for this Maxis FTTH service which sucks big time already.
Today, the service got even worse than last week. Keep getting 'connection to server reset' problems. Normal webpages like yahoo need to try a few times then only can load. Some webpages containing 'torrents' are blocked totally !
To aricat - they allow you to terminate without any penalty ?
How about the outstanding bill of RM147.47 & RM158 ? Need to pay?
I am also giving up - what a totally f**ked-up disaster this Maxis FTTH has turned out to be!
Will also be terminating TODAY.
For those who are staying on, for those who are interested to sign up - please read all the updates in this thread & be WARNED...
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