To all interested party who is thinking of signing up for Maxis FTTH - please be WARNED !

Read all the complaints & problems in this thread.

Also, in BU11BU12@yahoogroups.com - the first batch of residents in Bandar Utama phase 11 & 12 where Maxis launched this sucky service - there are lots of complaints & many residents felt very strongly that they were cheated - it's not high-speed broadband !

The 40Gb quota gets used up by around 6th of the month, after which for the rest of the whole month, the speed is throttle to 0.5Mbps only.

This speed is even slower than the old wired 1.0Mbps adsl line...

Maxis customer service won't even entertain your complain when you call them. They even refused to create a case id for you - so their technical team not even bothered to follow up..

I love TM. Avg 200GB/mth download...no cap..full speed...hehe. BU got Streamyx 4MB and Unifi...why bother with crappy Maxis....

Unfortunately, our BU11/12 belongs to Maxis territory, that means Telekom or Streamyx cannot cross the borderline. Only BU1-10 is covered by Streamyx.

Anyhow, I do found out that Maxis FTTH speed is unstable in the sense that it might spike up to 19Mbps at one time, then tumble down to 7Mbps or even lower in another second. This is observed via speedtest.net. Streaming HD contents sometimes is not smooth.

Last but not least, I wonder if Maxis offers free 2 months subscription for new FTTH users? I think I saw it somewhere......

http://www.maxis.com.my/personal/hsbb/about.asp

So, how to continue streaming HD movies if only 40GB is available!! gosshh..must print this screen and bombard them!

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Added on November 23, 2010, 4:13 pmNow, with Maxshits domination in BU11/12, the only other hope is to bring in BPL (broadband over powerline) ! see http://www.citybroadband.net.my/BPL/



This post has been edited by numbertwo: Nov 23 2010, 04:13 PM

1 thing f***ing shit, caricature for what?

picture that increase speed?

come on maxis draw picture also sux hell

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Added on November 24, 2010, 4:39 amget use to it, alot of people around us have to bag the just know what is hurt.

This post has been edited by takkicom: Nov 24 2010, 04:39 AM

well i guess capping has became a norm now, look at steam-max thread...

After liasing with Maxis, and told them I would sign up for my 'old' package - ADSL 1Mbps and remain as their customer (like I have a choice? bleh..), they finally agreed for me to terminate my FTTH account without penalty. The T&C would be, AFTER I walk-in & sign up for their ADSL package and I will have to pay RM300 being installation & activation costs for the FTTH, then terminate.

I feel somewhat unfair here, as, IF I was not conned into signing up the sucky FTTH in the first place (being told I would have around 2Mbps speed after the quota), I won't have to go through all the nonsense, never to mention having to patch up those drilled and nailed holes? Now they are asking me to pay for what was supposed to be free?

You haven't reported them to SKMM?

No, I haven't. I thought if I could liaise with Maxis on my own, then it will be good.

Seeing now they are willing to take a step back, that's good news, but to pay for what we shouldn't..?

According to the management, they put it in a way that by waving off the penalty is a good will of them, that's why I have to pay that RM300 , is that fair? After we have been duped into subscribing?

Nope it's not fair and you should just report to SKMM.

Does this channel http://cfm.org.my/ help in any way?

Just in case, for those who are not aware of, there will be an maintenance (upgrade) work carried out from 10am till 3pm today (at least in BU11).

I have being told that during this period of time, no Internet access will be granted.

I just installed the FTTH+Astro IPTV 3 months trial early this week. As stated in this thread, there were port forwarding issues which I have lodged a report in the call centre.

Their response was that it is a known issue since Oct 15th and they are planning a solution for it. Let's hope they come up with a solution before my 3 months trial ends.

u stay at where?BU?y got iptv astro?

I'm from Mont Kiara, Maxis and Astro running 3 months free trial here.

just out of curiousity, do they put on the capping (40G) in this package? If Astro is streamed via IPTV won't the cap be used up in a day or so?

Yes, there is still the 40G cap. They told me the cap is just for the internet usage, maybe they have some system to track IPTV and normal internet usage separately.

I think IPTV streaming is separate from internet surfing... unless u stream web-base videos like youtube... 40GB works out to 1.3GB a day... works well for me... actually what other stuff to download? I wanna fully utilise my bandwitdh... i download 5 about 5 movies a month, 1 week watch one. tat only 5GB... what else to download?

You guys has been fooled by government, big company. There is no need for FTTH when copper can go up to 24mbps. What is Malaysia's FTTH provider provides? 2mbps to 20 mbps!! All your money will be spend to feed those minister, Dato',etc, not for the improvement of current infrastructure.

This post has been edited by takercena: Dec 10 2010, 07:36 AM

This is the first time since I started using FTTH last month, I am now facing service interruption. VOIP phone is not working too. LOS in ONT is blinking red and PON is not indicating any.

I am from BU11. I wonder if anyone here is facing the same problem? Last few days, I have been informed that there would be an upgrade exercise took place today between 10am till 3pm. According to Maxis technician, the exercise has been completed.