I guess Unifi users also will post like this very soon

Hi,

They have waived about RM3k+ ( termination of the 24 months contract ), and also waived another RM158.

They have ensured me that I will ONLY be charged RM107 total for all these hassle.

The reason I used were :-
- I was misled by the false information during launch.
- Their service was not as published.
- Threatened to log a case with MCMC.
- Frequent disruption of service.

I have sent a mail to secretary@bura.org.my / hatiriabu11@gmail.com to explain on my experiences, hopefully they will pass the message around to all residents around the area.

Good luck!

40GB cap?

done in 3 days with streamyx! that sucks!

I suspected Maxis would be gay with the caps. When i voiced my skepticism earlier people said i was crazy now i'm proven right.

Maxis has a past history with crappy bandwidth caps, so no surprise to me

This post has been edited by Moogle Stiltzkin: Nov 1 2010, 10:34 AM

Told u so - say wut u like about TM at least they sort it out.
Pathetic losers

Any performance updates on Maxis FTTH? Does it improve along the time? I will be getting FTTH this coming Saturday, hopefully everything is ok.

Its not. Y? Read previous peoples' views.... PERIOD.

each one has his or her own requirement...not everyone stream videos or not everyone needs a 40GB over a month. Some would be happy to have a faster line albeit a crap ceiling, some would just condemn directly becoz a 1080p movie would have eaten the cap by half.. I know I will be the one condemning... lol

No doubt the lousy usage cap is the Number 1 complain, but for me, another big frustation is also the 'blocking' of webpages.

Even simple webpages like Yahoo or Gmail takes time to load. It seems like the loading needs to go to another server for 'verification'. The 1st time you try to load any webpage, it will be very slow. You need to try at least 2-3 times before can get in. For webpages that it doesn't allow or didn't like, a default Maxis LaunchPad webpage will pop out instead of the webpage you want.

Dear Maxis - this is NOT high-speed broadband !
The performance is even worse than the normal 1Mbps line !

Not wonder there are so many complaints, and people terminating their lines after 1-2 weeks of frustation.

To kaneshi - good luck on your coming Saturday installation.
Please do make a list of all your complaints and share with us here...

blocking of webpages will be extremely annoyed in this case..

can we use different/common DNS server ie. google DNS?

at least, unifi doesnt go into any proxy server, as far as that im aware of.

after hearing all these complaints, i'll stick to my current Maxis Wired 2Mbps with unlimited bandwidth. thanks. lol.

maxis is a suck company
tipu orang punya
last time my friend also kena
my friend no activitate 3G but maxis help him AUTO activate
and charge charge and charge
my friend call cs then they dun1 refund
my friend very fire n go complain with skmm
maxis refund to my friend ans beg my friend dun complain to skmm anymore
LOL

- Edited -

This post has been edited by dxlethal86: Apr 26 2011, 04:39 PM

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Astro Byond over the Internet ????

That is seriously wicked (assuming they don't count that iptv usage toward the monthly bandwidth quota)

So the internet trial is free or have to pay ??? Can give more info ??

where is this place? Bandar Utama? B.Yond + Maxis HSBB trial?

the bunting says 3 months FREE Maxis High Speed Internet and 3 months FREE full Astro channels w all HD channels. Anyone who lives in mont kiara?

Was having problem since day 1 I signed up, the phone is not working, webpages cannot be loaded at all, filed complain and they asked me to wait! Told them I will terminate the line within the 7 days cooling off period which I was told there is no such thing for this particular broadband service (!!???). It's stated in their website, (http://www.maxis.com.my/personal/general/tnc_maxisbroadband.asp),

["Wired Broadband" means high speed Internet using Asymmetric Digital Subscriber Line (ADSL) technology or any other technology as may be introduced by Maxis from time to time.]

[2.7 The Customer is given a seven (7) day cooling off period within which if the Customer returns, for any reason, the Equipment (and its packaging) in its original condition, Maxis shall fully refund the costs directly incurred to subscribe for the Service. ]

But I was told they DO NOT practice this cooling off period with Fiber to Home broadband! WHY? It IS broadband, isn't it? When they are unable to answer your question, they drag! After the 7th days, whatever you say is history!!

As for their FUP, nobody will against it IF they provide us with reasonable speed (half of 6 Mbps? or 2 Mbps?) considering this is a HIGH SPEED broadband? But to have a speed less than 512 kbps but claiming to be high speed is simply unacceptable!

Please do not subscribe, not until they come out with something favourable to the consumers, you won't want to pay so much for some 10 Mbps speed which will only last you for days.

Please refer to the answers they provided me through emails and judge them yourselves before you show any interest in this lousy package.

Please find the response to your queries as follows:



1) What is your idea of 'High Speed Broadband'?

Offers high speed internet where customer will be able to go online up to 100Mbps.



2) With a 40 GB FUP which one could easily use up?

Downloading of large files, games, movies and songs.



3) After the 'quota', with speed ranging from 1xx - 4xx kbps is high speed?

After the utilization of 40GB volume quota, the speed will run at best effort which is less than 512 kbps.



4) We are paying the 'High Speed' charges for that few days' usage, where in my case - 7 days (November, 2010), with some of my neighbors 'enjoying' for only 1 to 2 days?

The speed has to be managed based on the said allocated volume quota.



5) Are the Fiber to Home subscribers supposed to limit their online time in order not to exceed the quota which will result in extreme low browsing speed? We can't even leave our messenger on 24/7!

This is again depending on the use of internet and facilities provided in the messenger e.g: video call. It has to be managed fairly.



6) The feedbacks from subscribers in my area claimed that they were told by your sales personnel that the speed will eventually reduced, when the quota is met or exceeded, by half, I.E. 3 Mbps, some were told 2 Mbps, but what are we getting, 1xx Kbps?

This fall back to the question number 3, speed will run at best effort which is less than 512 kbps.



7) Will YOU pay & use this kind of service where you have to LIMIT yourself on the usage so to avoid exceeding your quota, seeing the speed dropped drastically low after that?

We sincerely apologized if the Fair Usage Policy were not clearly briefed upfront during registration.



8) You are tying us up with a 24 months' contract, disallowing us to terminate or switch back to our previous packages without penalty (ADSL 1 Mbps with no quota with an average speed of 1.7 Mbps, no speed reduce, no stress in using), although most, if not all, of us had been conned into subscribing your this ridiculous package?

The contract remains at 24 months. We believe this has been communicated to you during the registration. However, the Fair Usage Policy should have been stressed clearly upon registration for the benefit of doubt. We view through your feedback seriously for our onward improvements.



9) Someone from your end actually put the blame on us by not reading the fine lines before signing the contract! How many of us would actually read those FINE LINES on contracts? We signed basing on the information from the sales personnel. What we were told AFTER signing up, upon using, is a totally different scenario!

Please accept our sincere apologies for the communication were not briefed clearly. We acknowledge that there is some work for us to do in order to restore your confidence in this respect and we accept the challenge gratefully.We truly appreciate the time you have taken to bring this matter to our attention. Nevertheless, we value your feedback as it is through such comments that we are able to monitor our services and keep abreast with customers' expectations.



Hope the above helps to clarify your concern. In the meantime, should you require any assistance, please call our Customer Care Hotline at 1800 821 123.

Guess I have to 'hug' this sucky broadband service for another 23 months, unable to do anything about it, not until they decided to heed the consumers' outcries, or maybe the intervening of some department concerns?

This post has been edited by cmchung: Nov 19 2010, 05:56 PM

Report them to SKMM. You might be able to cancel the contract without penalty.