Hi all,

Information I can share :-
- The line is capped at 10% of your speed if you exceed quota, I did, and hell it was slow ( 60kb/s updown )

- No use port forwarding the Thomson RG because the Huawei ONT should be blocking ports (what I suspect), have set port forwarding on the RG and used PFPortchecker to check.. failed it seems, and Emule crippled as well.

- A question to the tech when they're installing is that at the moment, they forbid any users to logon to the ONT directly - I attempted it anyhow, but I'm not able to see the RG from the ONT device, so can't DMZ it... I'll see if they provide anymore help later.

- It's default DNS server is by maxis and it's blocking certain websites, which I won't mention here, but if you wish to know how to configure DNS on the RG to OpenDNS, please PM me.

- There is also a proxy set up on their side, which is handling the http traffic. Your IP will always change, as I suspect there are a few proxies handling all HTTP traffic. You can go to http://www.whatismyip.com/ - that's not your IP, it's the proxy's IP. Well, if you ever need to know your IP, you need some other ways to find out... one simple one is run E-mule you'll see your IP there... ( it should've been simpler but I don't know how to get the ONT to show me the public IP, and WE'RE NOT SUPPOSED to access it anyway >.> )

Following the above, I need input from fellow users as well if you face the same thing. What I'm suspecting is that this proxy seems to be giving problems because you will encounter "Your connection to the server was reset" halfway browsing, and you need to press F5 multiple times to reload the page, and at times, the page will be loaded with incorrect layout.

Speed seems to be good ( when not capped )

There's a lot of tweaking to be made to maximize utilization ^^

They failed to understand when people want 6mb line, it means we want ~600kb/s * 60 seconds * 60 minutes * 24 hours * 30 days = 1.5TB of data per month...
I'll make do with 1TB actually ) hmm...that's a lot, or did I make a wrong calculation ?

1MBit - 2MBit line seems to have a quota at 30GB / month. But frankly, I've never felt that I was capped even once and I'm fairly certain I've exceeded the quota in the past ( normal broadband ). They offer a line 3 / 6 times as fast, just so you can download 10GB more... Doesn't make sense, but lets wait for the option to be excluded from these quota and hope the fee doesn't kill us.

Back to initial question, no one had the problem on browsing web (connection reset thing...) ? : (

Ahh... thanks for the response... I hope everyone who is coming across such problems to log a case with the support to keep some pressure on them to fix it...

---

Added on October 8, 2010, 12:38 amI PMed you some info on accessing the ONT.
Also, some grim discovery, I hope I'm wrong.. the ONT is not showing a public IP, it's within another layer of network. So what does that mean ? It means :-
Last time :-
Your computer > Your wireless router > DSL modem > Internetzzzzzzzzzzzzzzzzzzzz

Now :-
Your computer > Thomson RG > Huawei ONT > Another maxis router > Internetzzzzzzzzzzzzzzzzzzzzz

For web :-
Your computer > Thomson RG > Huawei ONT > Another maxis router > Yet another web proxy > Internetzzzzzzzzzzzzzzzzzzzzzz

Well, I don't know, might be wrong assumption, but Huawei ONT is not having a public IP address shows quite evidently we're behind another firewall on their side... Ergh too much layers...

Any gamers here who plays some p2p games ( depending on you to host the game ) ? I doubt it's ever gonna work...

This post has been edited by aricat: Oct 8 2010, 12:38 AM

Uh-oh, I think they hate me now, because my connection was down since yesterday noon, with the LOS blinking red.....
I think they're going to track down my house and burn my PC oh noesssssssssssssssssss
/drama

Awwww damn Can't I abuse that "customer's always right" myth just that one bit ? but yeah it's fine, I'd settle for 160GB p0r...uhh I mean, "Understanding human anatomy and reproduction" videos per month... still OK la.... but preferrably, they can come up with the proper option to lift the cap and state clearly at what fee as they've stated in the FAQs that there IS such an option. All we're getting now is - no, you're capped, deal with it for the rest of the month.



Yes, seems to be a common problem since my first day using it... please do log a case and pressure them to fix such problems... yes it's annoying. It's best for user base to be in sync when logging such cases and log them together, or else they might send an engineer to your house to troubleshoot on the problem ( a single user problem ) and end up without any solution - because the problem is actually on their end. Would require me to clean up my room, which is a hassle ya know... tissues everywhere and all.... the smell... you get the idea...

But then again, we have ourselves to blame, when signing the 24 months contract blinded by the 6Mbit coloured glasses they put on us, ignoring the warning on brochures stating clearly it's a 40GB download limit... but lets look forward how we get out of this, rather than lamenting on the time when we so eagerly signed the subscription without giving it much thought ^^

---

Added on October 11, 2010, 10:19 pmUmmm..... I don't understand why we have to compare to Data Centers when it's there in black and white offered by TM Unifi-Biz5 line ( oh my friend subscribed to it, and no, no company registration, he used his IC, and that's all he needed ). Umm they installed it at his home btw, he ain't running a data center...

http://www.soyacincau.com/2010/03/25/
Forgive my laziness on looking up the flash-ed Unifi site... so please be happy with the above link ^^

Reads unlimited usage. It's more expensive than VIP5, but you see, there's the option. It's not so 'impossible' as described ^^ So I'd say, data centers world wide are falling behind my friend's Unifi BIZ5.......


This post has been edited by aricat: Oct 11 2010, 10:19 PM

Confirmation on the "connection to the server was reset" problem resolved.

Got it from one of the tech stating that it's resolved today. Guess we'll see how it goes for those who've had this problem previously.

Hi all,

To answer some queries someone asked. Tested the phone now, it's still working and conversation wise seems to be OK.

On the quota limit.

I have the .pdf document with me :-
----------------------
11. Will Maxis be implementing quota limit or fair policy usage (FUP) for HIGH SPEED INTERNET?
Yes quota limit will be imposed but you can opt not to be limited for a fee.
----------------------

One thing which baffled me is that they've updated their FAQs now stating that :-
----------------------
12. What is the Fair Usage Policy for my Fixed Broadband? What happens if I exceed my Fair Usage Policy?
The Fair Usage Policy is in place to ensure that all customers get a good browsing experience and to
prevent abusers from hoarding bandwidth, impacting other users. When customers have breached their
allocated quota, their internet speed will be managed to ensure that other users are not impacted.
The Fair Usage Policy is 40 GB for 6 Mbps.

13. Can I buy quota upgrades for my Fixed Broadband?
Not at this point in time. However, we are enhancing our systems to offer you that service in the
near future.
----------------------

When their service is not even there ( on opting not to be limited for a fee ), they promoted it on their site as if it's in place. I have subscribed to the service expecting that option to be there, but it seems that it's not. Breach of contract ? Yes, but it's not me who breached it. Will cancel off the service, if they give me problems, will report to MCMC.

They'll need to get back to me quick... I guess, anyone who's interested in the old document to show how misleading it was, PM me. I'll send it over.

---

Added on October 29, 2010, 1:16 amOh boy... more discoveries...

Broadband charges from 23/09/2010 - 20/10/2010 - RM147.47
Broadband charges from 21/10/2010 - 20/11/2010 - RM158

It was said to be RM118, for existing Maxis subscribers, so where did that additional charge come from ? Anyone received their bills already ?

UNLESS they're saying I'm not a MAXIS subscriber even though :-
I have been using maxis mobile phone.
I have been using Maxis broadband service for 2+ years.

---

Added on October 29, 2010, 2:57 pmFurther update :-

Termination confirmed. Tech will be contacting me to terminate the connection, and collect the equipments. Of course, I will not be charged for terminating it.

I've done what I can to voice up my dissatisfaction, whether or not that voice will be heard, I'm not sure, but certainly I'm not going with a crippled connection, not being able to do what's needed.

Good luck to you all! ^^


This post has been edited by aricat: Oct 29 2010, 02:57 PM

Hi,

They have waived about RM3k+ ( termination of the 24 months contract ), and also waived another RM158.

They have ensured me that I will ONLY be charged RM107 total for all these hassle.

The reason I used were :-
- I was misled by the false information during launch.
- Their service was not as published.
- Threatened to log a case with MCMC.
- Frequent disruption of service.

I have sent a mail to secretary@bura.org.my / hatiriabu11@gmail.com to explain on my experiences, hopefully they will pass the message around to all residents around the area.

Good luck!

It's sad there seems to be no improvement still about this...

I hoped it was bad enough on the reception of this service for them to change, but it seems their strategy have changed since a lot of ppl have been requesting for termination and waived from liable penalty... So they're being an ass now about termination, or at least force you to pay something to cover their losses... hmmmmm

Anyway, on question about public IP, few pages back I did share some information on it :-
http://forum.lowyat.net/index.php?showtopi...post&p=36874680

Sadly nothing can be done even if you manage to access the ONT, because the ONT is controlled centrally by their system, and I think they have a scheduled 'push' of instructions to your huawei ONT each day, so all changes you've done will be reset. And furthermore, you can never set to change your ONT having a public IP. Dealing with the ONT is something new, which needs qualified personnel to deal with it's settings, but if you're feeling adventurous, there is a device document available in Chinese :-
http://wenku.baidu.com/view/c6c46f69a45177232f60a2f5.html

I only managed to get into the device but felt it's too much work to figure out it's language via telnet or that I don't have sufficient access to do anything to it.... The way how to access it was:-
- Configure a static IP on your computer : 192.168.100.3
- Other settings can be left as is...

- Plug your computer directly behind the ports on Huawei device (any will do)
- Access UI through webpage http://192.168.100.1
- Username : telecomadmin
- Password : admintelecom

It all seems to be a stupid architecture to me... and also one of the show stopper for me... I want a public IP, it's "MY" line, I'll settle with cybercafes if I'm OK with shared lines. On answers to the 'what's my ip' test, your result will show differently each time you reload the page, it's an alternating proxy (whichever proxy with the lower load will handle your page). And there should be a maximum of 6-7 proxies from what I know last time. So basically if there are more than 7 ppl in the whole maxis FTTH going for filesharing sites (megaupload, hotfile etc), you will always get the "Your IP have exceeded the bandwidth for the day". So daily, you'll have to hope that you're one of those 7 lucky ppl to grab that line.

Anyway, I am glad I managed to hop off this and gone back to normal ADSL.
But another thing upon termination, they sent me another bill at RM400++ in which all my VoIP calls are charged as conventional phone charges... lol Complained to them and ended up their system fault and I was only supposed to pay RM40++

Whoever running this Maxis FTTH project needs to take up more project management skills and qualification. Service is failing (and still failing) in all areas.

Haven't been following the updates on this service....

So reading from the previous few posts it seems that they're still giving you private IPs..

How about through http ? Are we still behind their proxy ?

Also are they 'forcing' their DNS servers setting on your routers ? ( they can effectively ban certain URLs doing that )

So the cap has been lifted till 31st Dec ???
Well I do think MAXIS is feeling the heat of bad feedback they're offering such. If the above is still not fulfilled, I ask of everyone to still think TWICE before subscribing to it.

Furthermore, after going back to the normal wired broadband, I'm a happy user downloading at least 2GB-3gb of data 30 days a month, which means my usage is 60GB per month maybe more on certain days....
- AND I get a public IP
- nothing is inaccessible for me in terms of URLs / addresses.
- I can virtual connect back to my home PC without hassle from other places ( I see it impossible with FTTH )

ANYWAY, please keep it up, customer's are always right.

I'm sorry but applying such security precautions is only justified when users are notified properly and have an option NOT to have it. As what done by NTT Japan as you have reported.

Not to start a war, but I sense your comments are a little biased towards the good side Maxis...

Why does Maxis need another forum member to preach the good things they're doing ? To simply put it, this so called safety precaution is causing a lot of limitations towards their end users, and publicizing would only cause even more challenges and invites controversy.

I am simply looking for an answer that no one ever answered.
As a home user, am I not allowed to connect back my home from anywhere else I want to ? I want to be able to see my own home's network - security cameras, remote desktop from anywhere around the world ?

** Of course, when I am a user capable of setting up such things, I am knowledgeable enough of it's consequences and risks and will take precautions which I deem necessary.

For a normal home user, with a typical setting on their router, which is blocking most ports UNLESS port forwarded, is very unlikely a target for hackers.

Cost saving - maximize profit is what I would rather categorize this into - it's a good move, MOST users don't bother about having a public IP. But to put it bluntly the more exposed you are as a home user of the technologies available and it's uses of having a unique identity to your computer, the more you'd curse when you're bound with a 24 month contract not being able to achieve what you intend to do.

** Business packages ( lowest at RM188 ) gives you 1 fixed IP - that's public IP )

Lastly to add in : I'm not buying this.

This post has been edited by aricat: Dec 12 2011, 01:58 AM

In fact, I have tried ( during my subscription on FTTH ), asking if it's possible to get a public IP, and I was told by the technician that it's not possible. So no, the last I checked it was not possible. As what I said, I know very well what are the consequences having a public IP, and of course, it's not always the best option for connection back home but it's better than no options at all.

By making assumptions like how Maxis is doing, with their lacking of understanding of their user's needs, it's indirectly creating problems for the users. The reason why certain networks are not working is a result of that - staying behind another layer of firewall - ports getting blocked. As big an organization as Maxis is, I would ASSUME ( you can have my limb for making this assumption ) they know better NOT to apply this before finding out first hand what's best for the users. And I can tell you, it's bothering some people simply because the service is NOT working the way it should - simple ain't it ?

Having said that, I am absolutely agreeable IF there are more feedback out there that simply making a call to Maxis now will get you a public IP. Since you're quite certain that they've eased a little on that restriction, are you one of the FTTH subscribers who successfully got it, or you're a maxis employee who can endorse this claim ?

The reason I'm checking back here is to find out if Maxis have made improvements, and I have nothing against them So they can have my money if they've 'loosen' up the limitations.

I would appreciate feedback from those who have successfully gotten their public IP as well and if there are still any problems when connecting to certain networks ( that has a requirement of NAT2 - no NAT3 etc ). Thanks!