*** UPDATE *** Maxis FTTH SUCKS big time !!! 40Gb quota strictly will be in force even in their 1st month of operation, the speed will be throttled to 10% which is only around 0.6Mb !!! BOYCOTT - don't sign up, cancel your interest registration !!! Let them dig their own grave !!!

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Maxis FTTH (Fiber-to-the Home) already launched 1st Sept 2010 in Bandar Utama Phase 11 & Phase 12, and I am using it now !

I stay in Bandar Utama Jalan 12/7, on 1st Sept, a team technical crew came to install the new fiber broadband from Maxis.
Another crew of relations officers also dropped by my home, with a hamper of gifts, a video shooting team & a carricature artist.

The installation process does take up quite a long time, as they are all on a sharp learning curve.
At one point, there were more than 10 techincal people from both Maxis & Huawei in my house, doing all the necessary checks.

There are 3 sets of equipments after the installation. A Huawei-Echolife ONT terminal, a Maxis-Thomson RGW residential gateway & a Maxis-Aztech DECT cordless phone.

There is only 1 package on offer at the moment, 6Mbps.
They say later will have upgrade packages from 6Mpbs, up to 24Mbps.

There is no IPTV included in the package, it will be added later, as they are still doing vigorious testing.

The offer price for the 1st batch of early-bird subscribers is RM118 per month, free for the first 2 months, and free installation costs.

The DECT phone also come with free :

i) unlimited calls to a Maxis fixed line number
ii) 500 minutes per month to a Maxis mobile number
iii) 200 minutes per month to United States, Singapore, China or Hong Kong

For time being, I am still not sure about the FUP download limit.
Guess I will find out soon, as I try to use & download stuff.

I believe this Maxis offering will be a strong competition to TM Unifi 5Mbps package of RM149 per month.

I have attached some pictures.

That's all my report for now.. going to enjoy more high-speed broadband now !



This post has been edited by toofriggingslow: Oct 9 2010, 11:03 AM

Hello - I am back with some additional info, and to answer a couple of questions since started this thread.

This Maxis FTTH is now being offered on a limited basis to 5 areas - Bangsar, BU 11, BU 12, Sierra Mas & Mt Kiara. Those interested can call this toll-free line 1800-82-4663.

The Maxis-Thomson residential gateway has wireless function, but it is wireless G only, no N.

The package speed, as told to me, is 6Mbps down, and 6Mbps up.

I have since used the line for 48 hours, continuously on for whole period. Good to report that there is no service disconnect thus far. However, I do notice quite a lot of times, speed slowdowns & speed spikes.

For p2p downloads, during speed slowdown it did go down to 50 kB/s; during speed spike it did went up to 1.3 Mbps.

For direct downloads, it is more stable, the average download speed range from 600 kB/s to 800 kB/s, which is actually quite fast, compared to the much slower speeds that we had to bear with before.

My only complain so far is the DECT voice phone service is very erratic. It was working on the day of installation - able to make & receive voice calls, but since then, the service is down.

To me, at RM118 per month, it is a pretty good deal.

A good start for Maxis FTTH service !

The Maxis-Thomson residential gateway has wireless function, but it is wireless G only, no N

Yes - to confirm what was mentioned by aricat - I exceeded the 40Gb and immediately got capped ! It is very very slow now...

I called the CS to express my disappointed as Unifi did not impose any quota as of now. Maxis is imposing quota on the 1st month of starting operation...

They are digging their own grave...

I am giving it 1 more month, and if I get the same problem, I will cut off this service. Rather stick back to their wired 1Mpbs line with no cap...

For those thinking of signing up for Maxis so-called high speed broadband, please CONSIDER very carefully before you sign up...

YOU WILL GET CAPPED TO 10% AFTER REACHING QUOTA !!!

First month of operation, not only no IPTV, the main feature of broadband service sucks big time. Impose 40Gb quota strictly, frequent slowdowns, webpages cannot be loaded, etc.

Bad infrastructure to begin with, totally not orientated towards consumers.

Maxis FTTH - Fails Totally To Hatch

Considered yourself warned...

Anyone else here using Maxis FTTH, have reached the quota, got throttled to a slow speed?

Did you ask the customer service when is your monthly reset date? And did the speed really increase back to 6Mbps after the reset date?

Would be very interested to do a survey on this... feedback please

Yes - I got the higher bill too - it was supposed to be RM118 per month, and yet they charged RM158.

It's another boo-boo & another nail in the coffin, for this Maxis FTTH service which sucks big time already.

Today, the service got even worse than last week. Keep getting 'connection to server reset' problems. Normal webpages like yahoo need to try a few times then only can load. Some webpages containing 'torrents' are blocked totally !

To aricat - they allow you to terminate without any penalty ?
How about the outstanding bill of RM147.47 & RM158 ? Need to pay?

I am also giving up - what a totally f**ked-up disaster this Maxis FTTH has turned out to be!

Will also be terminating TODAY.

For those who are staying on, for those who are interested to sign up - please read all the updates in this thread & be WARNED...

No doubt the lousy usage cap is the Number 1 complain, but for me, another big frustation is also the 'blocking' of webpages.

Even simple webpages like Yahoo or Gmail takes time to load. It seems like the loading needs to go to another server for 'verification'. The 1st time you try to load any webpage, it will be very slow. You need to try at least 2-3 times before can get in. For webpages that it doesn't allow or didn't like, a default Maxis LaunchPad webpage will pop out instead of the webpage you want.

Dear Maxis - this is NOT high-speed broadband !
The performance is even worse than the normal 1Mbps line !

Not wonder there are so many complaints, and people terminating their lines after 1-2 weeks of frustation.

To kaneshi - good luck on your coming Saturday installation.
Please do make a list of all your complaints and share with us here...

To all interested party who is thinking of signing up for Maxis FTTH - please be WARNED !

Read all the complaints & problems in this thread.

Also, in BU11BU12@yahoogroups.com - the first batch of residents in Bandar Utama phase 11 & 12 where Maxis launched this sucky service - there are lots of complaints & many residents felt very strongly that they were cheated - it's not high-speed broadband !

The 40Gb quota gets used up by around 6th of the month, after which for the rest of the whole month, the speed is throttle to 0.5Mbps only.

This speed is even slower than the old wired 1.0Mbps adsl line...

Maxis customer service won't even entertain your complain when you call them. They even refused to create a case id for you - so their technical team not even bothered to follow up..

Looks like another big thumbs-down for Maxis FTTH in BU11 & BU12 !

Totally gave up on Maxis FTTH last month. Now use back the normal 1Mbps fixed line. From what I gather, the ridiculous 40Gb quota for the whole month is still being enforced. How pathetic !

Anyone here knows how the HSBB arrangement with TM Unifi announced yesterday will affect or impact Maxis FTTH services that have started in BU11 & BU12?

Now I am very doubtful about anything Maxis...

Hah ! this is the typical, couldn't care less, don't give a shit attitude from Maxis Home Services people when I complained numerous times about their FTTH line.

A few days ago, an unknowing customer service agent from Maxis called to ask me to consider subscribing to their FTTH line again, too bad for her, she got a full 10 minutes of lashings from me. In the end I told her to convey the message to her boss that they need to immediately stop cheating customers with this type of shitty service.