iPhone 4 16GB Problem – Screen brightness goes totally off, if you look closely you can still see the app icons. It is NOT a problem with a) Auto-Lock b) Brightness c) Auto-Brightness

I am certain it is the hardware problem, I fix it by : 1) Pressing the Sleep button then 2) Pressing the Home button

After doing so, the screen brightness will come back on.
This does not happen every day but when it happens, it occurs every few seconds.
I brought my mum’s faulty iPhone 4 to Maxis Centre, Customer Service to get it repaired, or hopefully, replaced. It is still under warranty.

Problems I faced with the ONLY technician on duty :

a) He said, “The problem you are facing might seem like a problem, but it is not. I experience this myself everyday, I restart my phone daily. I myself am a fan of Apple, if you use the iPod, MacBook, iPad, you would know what I am talking about.”

b) I took out my iPhone 4 32GB for comparison, he said, “Yes, the hardware is exactly the same, but you cannot compare, because the software is different. This is a problem with the software.”
I said, “I have updated both iPhones to iOS 4.3.3, provided by Apple.”
He replied, “That is not the software.”
I went on and showed him in Settings -> General -> About -> Version.
He said, “That is the version, that is not the software.”
I said, "Then WHAT is the software?"
He did not have an answer, avoided my question and went on saying it is a software problem.

Why does Maxis hire such “technicians” to lie to customers? Naïve customers would be deceived into thinking that it is not Maxis’ responsibility, taking away the customer’s rights for their warranty.


I have more information on the technician on duty but don't feel the need as of now for it to be posted here.

I have already got a replacement on the way. I have already reported his name to senior management. The reason I am posting this here is for the rights of the naive customers who would believe such lies.

If there is a problem with the phone, the technican should try his best to fix it instead of deceiving customers.

May i know how to check my remaining calling time from my iValue 1 plan? 

No you cant check that but you can cheack your unbilled amountPress #100* and press "call" and choose

Pic attached is the technician who "served" me, his name is Ahmad Buhari. If you ever come across him, no point staying, might as well leave immediately.

Which Maxis outlet did you go to?

Maxis Centre in The Gardens. Will be getting another replacement for my current iPhone 4 (loose Home button) in KLCC.

hi guys. i want to ask. if im using iPhone, and do not plan to use iValue plan or whatever, instead i want to use the mobile internet rm8/day is it worth it? and what is the difference between mobile internet and prepaid broadband? prepaid broadband is cheaper rm3/day.

plus,anyone can enlighten me about the usage. let say i bought 1gb/month package via mobile internet. how do they calculate our data usage? i mean, do we need to switch off 3G after internet use or i can use facebook 24/7 on the go without worrying data usage? if use Yahoo Messenger on iPhone on a daily basis, exactly how many data is being used?

1gb is more than enough if u on9 ym, fb, twitter 24/7,,

Does Maxis still selling the iValue Lite plan?

Don't think so.

tell them u need the replacement unt a.s.a.p..if not u have to wait more than 3 days.... 

Thanks for the tip. And yea, i want it on the spot because i want to save my front and back screen protectors.

iPhone 4 16GB Problem – Screen brightness goes totally off, if you look closely you can still see the app icons. It is NOT a problem with a) Auto-Lock b) Brightness c) Auto-Brightness

I am certain it is the hardware problem, I fix it by : 1) Pressing the Sleep button then 2) Pressing the Home button

After doing so, the screen brightness will come back on.
This does not happen every day but when it happens, it occurs every few seconds.
I brought my mum’s faulty iPhone 4 to Maxis Centre, Customer Service to get it repaired, or hopefully, replaced. It is still under warranty.

Problems I faced with the ONLY technician on duty :

a) He said, “The problem you are facing might seem like a problem, but it is not. I experience this myself everyday, I restart my phone daily. I myself am a fan of Apple, if you use the iPod, MacBook, iPad, you would know what I am talking about.”

b) I took out my iPhone 4 32GB for comparison, he said, “Yes, the hardware is exactly the same, but you cannot compare, because the software is different. This is a problem with the software.”
I said, “I have updated both iPhones to iOS 4.3.3, provided by Apple.”
He replied, “That is not the software.”
I went on and showed him in Settings -> General -> About -> Version.
He said, “That is the version, that is not the software.”
I said, "Then WHAT is the software?"
He did not have an answer, avoided my question and went on saying it is a software problem.

Why does Maxis hire such “technicians” to lie to customers? Naïve customers would be deceived into thinking that it is not Maxis’ responsibility, taking away the customer’s rights for their warranty.


I have more information on the technician on duty but don't feel the need as of now for it to be posted here.

I have already got a replacement on the way. I have already reported his name to senior management. The reason I am posting this here is for the rights of the naive customers who would believe such lies.

If there is a problem with the phone, the technican should try his best to fix it instead of deceiving customers.

An update, I changed another iPhone 4 32GB (loose Home and Power button) at KLCC, was served by Ravin. Friendly and phone was replaced in 10 minutes. A WORLD of difference between Ahmad Buhari from Maxis Centre, Gardens and Ravin from KLCC. Ahmad Buhari - Argued for 20 minutes, phone replaced after 7 days (orders from higher management (my friend)). Ravin - No arguements, smiled alot, helpful and so willing to replace my phone even with a minor loose button problem.

anyone having problem with the push notification on maxis 3G ?

it seem that not working at all but on wifi is okay

Same problem here. Not only push notifications but lagging and timeouts in Foursquare, Instagram and Gamecentre. Strangely Internet access via 3G is fine (tested on Safari on iPhone). Also only certain areas seem to be affected, as I did not experience any problem in Subang and Klang but had problems at Aman Suria and Kelana Jaya.