QUOTE(consultant79 @ Aug 1 2010, 12:18 PM)
You don't know what shit you're talking about.
If Apple publicly announces that the new batch of iphones is no more antenna-defective, hoards of people would call tech support up for a replacement of the phone.
Getting a refund and replacing your phone is 2 extremely different things. There's something called "advanced replacement" by Apple(something like warranty, but you can get a replacement phone outright where you will need to put your current phone in a box sent by apple). It's available in big Iphone markets. Check your facts, and please don't smash your keyboard with limited information.
ps- Please don't quote statistics by Apple for the number of complaints of their own products. They can cook up all kind of statistics to back their products-it's internal statistics, so no one can challenge that... they can disqualify many complaints, by simply suggesting it's an "inquiry of about the iphone", rather than a complaint on the antenna. Iphone 4 has a 2% return rate, which is HUGE, especially for a high-end and high-quality product manufacturer like Apple. By the way, Apple tried to play their way out of the antenna issue by claiming it was a software issue and they didn't follow AT&T guidelines- after Consumer Reports said the antenna was indeed physically defective, they then switched the issue to "free bumper cases"... Bloody jokers.
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Added on August 1, 2010, 12:32 pmto everyone who didn't receive a confirmation email, my friend called Apple up.
You will either get a confirmation email early next week, or they will ask your for your credit card billing statement.
If your credit card billing statement doesn't match up with the order details- say bye bye to your iphone 4- head to garage sales please.
Cross your fingers and hope you get your acknowledgment email on Monday/Tues.
Whether you get a acknowledgment email or not will depend on how suspicious your order is. They might just decide to fulfill Singapore credit card orders only.
Call Singapore Iphone sales on Monday morning at (65)64815511. Ask for Melvin, as he is the only one who has the authority to approve orders.
1) To whomever who ordered the Iphone from the Singapore Online Store, to check your order status, please call the number below;
(65)64815511
Ask for Melvin, as he is the head of the Iphone Department. Only he can approve orders, and he can give you the exact time your order will be shipped.
He told me my Iphones will be shipped on Monday afternoon.
Only speak to Melvin if you want accurate information about your order. He might hesitate to give you the exact date of the shipment(perhaps he will just say 3 weeks), but he has the exact timeline of your order on his computer screen. He's the go-to guy to get your order shipped.
One of my friends called him, and Melvin brought forward his iphone shipment from the 14th August to the 5th of August... you must have a valid reason and your must really convince him about it e.g. not being able to receive your iphone.
2)to everyone who didn't receive a confirmation email, my friend called Apple up.
You will either get a confirmation email early next week, or they will ask your for your credit card billing statement.
If your credit card billing statement doesn't match up with the order details, your order might get put on hold.
Cross your fingers and hope you get your acknowledgment email on Monday/Tues.
Call Singapore Iphone sales on Monday morning at (65)64815511. Ask for Melvin, as he is the only one who has the authority to approve orders.
UPDATE: MELVIN is at the payment department right now, if you can't get him on the phone for Sales, ask them for the payment department number and speak to Melvin.
ps- everyone else that you might speak at Apple Singapore are NOOBS, they can't do much about your order other than give you a standard reply, and repeat the information on your order sheet.
Moderators NOTE: DO NOT DOUBLE POST!!!!!!!!!!
well you sure are a feisty one, to be so worked up by a simple comment and cook up a long winded response is certainly amusing nonetheless. The fact of the matter is, you are still stating your own opinions with no backing whatsoever, where is your source of the 2%? Every manufacturer that makes products, even Sugar Manufacturers, Rice Manufacturers have a defect rate, this is basic economics, mass production will have a defect rate cause by many anomalies, this cannot be eradicated but lessened through QC.
Advanced replacement or
Direct Mail-In Service? isnt this for sending in stuff for service? it doesnt equate direct replacement does it, it would be diagnosed and then be repaired under applecare, exchanged for a refub unit. This is more of convenient way if you dont have a reseller or an apple store in your area. We have a similar service for product sold in Malaysia by the Apple Online Store, if its defective within 14 days, DHL will send you a box to carry your product back to Apple SG.
My comment is entirely simple, if you face the issue, just go back within 30 days and get your money for all its worth, if you still need to use the iPhone 4 then call up applecare, visit a genius bar or a reseller,telco CS and escalate your problem for a replacement, there is still a 7 day policy, at least here in Malaysia for DOA(Dead On Arrival), that covers a range of issues, or if you could live with the issue get the bumper they are offering and live with it. So theres three fronts apple is offering you:
A: Return and get a Refund
B: Get a replacement,make a sound argument, check your phone throughly within the 7-14 day DOA policy
C: Get the Bumper, live with it.
PS: Do not equate High End to High Quality = Trouble free, that is an utopian dream, face the fact that everything has a defect rate even diamond, oh and also every company has its rights to do a damage control caused by the fourth estate(media), whether the PR works to alleviate the issue is another thing altogether, action is always better than inaction, oh and yeah and please dont get too excited about knowing your stuff, cause im pretty sure most of us here would trump you on that, keep the sarcasm and i'am-smarter-than-a-fifth-grader-attitude in the playground aight
To the MODs,
-kindly remove this reply, if it violates the discussion, thanks.
This post has been edited by nimrod323: Aug 1 2010, 01:38 PM 
Aug 1 2010, 02:18 AM
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