serious shit my 4mb keep dc.. not cool at all.. fcuk btol

Yess i wanna know this too . Any one hv experience b4 ? Do we claim fr TM or call back the streamyx contractor installer ?

which area u staying ?

from ur tmpoint..

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Added on August 22, 2010, 10:26 amit only looks cool in university...

cool uni pack?

or

cool home pack sounds better?

This post has been edited by MsPopcorn: Aug 22 2010, 10:26 AM

Regarding my complaint through email to TM NUT...

18th August did a complaint because the MIPS online system do not show any status of my order..
From: Me
Sent: Wednesday, August 18, 2010 11:35 AM
To: 'help@tm.com.my'; 'custcare@tm.net.my'
Subject: Delay of Pakej Jalur Lebar TM dengan Komputer 1Malaysia

Dear TM,
First I would like to say that TM Service is slow. Kindly refer to the chronology below.
15th July 2010, I submitted my Application Form for the Pakej Jalur Lebar TM dengan Komputer 1Malaysia.
- Form submitted: TM Batu Lintang, Kuching, SARAWAK.
10th August 2010, after almost a month waiting, then the TM contractor came to my house to install the fixed line.
– Telephone number: 082-
17th August 2010, I check through https://mips.tm.net.my/SelfCare/WOrder/WOrd...206&verify=true regarding my streamyx application status. Refer below:-

RESULT CAME OUT as “No order found” but my friend who apply on the same day with me and the phone fixed line installed on the same day with my home phone show as below:-
XXXX

19th August TM did nothing without reply my email and then I took action cc to ALL THEIR CEO's AND GM Marketing..
From: Me
Sent: Thursday, August 19, 2010 4:16 PM
To: 'help@tm.com.my'; 'custcare@tm.net.my'; 'streamyx@tmnet.com.my'; 'streamyx@tm.net.my'
Cc: 'ceo@tmnet.com.my'; 'gmmarketing@tmnet.com.my'
Subject: RE: Delay of Pakej Jalur Lebar TM dengan Komputer 1Malaysia
Can anyone above respond to my e-mail!!! How to improve if all customer service work slow.

20th August... They called me early morning.. And check the MIPS system during afternoon... STREAMYX INSTALLATION IN PROGRESS.



Conclusion:- This all WORKED after forwarding my mail to their bosses.. WTF TM NUT... Now waiting for streamyx installation...

This post has been edited by mbj78: Aug 26 2010, 10:35 AM


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hey guys. i have a friend who is not college student but he get to subsribed cool uni pack.

Why? I heard rumour alot ppl did tat successfully too.

wanted to ask how will the package continue after 2 years subscription?

what is mean by this ??

do u know how they do that?

i have seen runners for stuff like tat....actually right here at lyn forum....i think under service or something la...

Just received call from TM HQ Kuala Lumpur, she (lady) asked me regarding the Streamyx Contractor. I mentioned nobody call me yet but the system shown as below


Then I called the number phone as display to make my appointment by myself. Today I will be leaving office early. Hopefully will start STREAMYX by today..

+ Next to confirm on RM10.00 call package + free dect phone. One of my officemate mentioned that his phone# not yet activate for RM10.00 package and this show the TM is stealing our money from our bill.

This post has been edited by mbj78: Aug 26 2010, 10:36 AM

My netbook delivery date changed to 27th August again

Seems like the process of getting netbook is quite long.

1)Apply unipack
2)Get streamyx
3)TM submit order to HP after 3 working days(Some TM Branch just plain slow in this part)
4)HP Malaysia gets the order
5)HP Malaysia send order to HP Singapore
6)Seems like HP Singapore will wait for large quantity order before shipping items to HP Malaysia
7)Item received by HP Malaysia & delivery names are given.
8)Local courier send out the netbook

If you guys have any delay in getting the netbook it's probably because problem in step 3 or 6.

i duno too... im asking how do they do it too.

My friend told me he juz went to tm and got it...

Maybe the tm he went is lenient or he's hiding sumting from me. anyone here can help?

probably use friends name (student) or maybe got inside person to help..a lot of people have applied using bro/sis/cousin/friends name..technically, there's nothing wrong with it

it will remain at the package that u apply until u change package..for example, rm68 for 1Mbps will remain until u disconnect or change package..however, TM obviously reserves the right to change the package price when deemed necessary

thx alot bro

Thanks! This helps alot.

maybe your friends get the One malaysia package .. @@ .. they also offer 4mbps come with 1 malaysia netbook or hp netbook < this 1 more expensive if im not wrong.

welcome..its actually number 11. in the FAQ but IMO they didn't explain it very well

yep..the price for the 1 Malaysia netbook is the same but if they opt for the HP netbook, its additional RM21 per month..their combined household income has to be less than RM5000

Hi, i fall in "Situation 2" and I plan to choose for "Solution 3". I live in an apartment, can have 2 homeline ah?

yes u can~