Streamyx StreamyxCoolUniPack V4, Discontinuation of CoolUniPack now
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 Jul 28 2010, 07:50 PM
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Senior Member
1,504 posts Joined: Jul 2010 From: Rasa?  
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QUOTE(victorioz @ Jul 28 2010, 07:45 PM) Hmm.. okay my timeline for now hope 3 days..not 3 weeks 1. Registered on 26 July 2. Technician 28 July activate line (can on9 but capped at 2MB, said it'll take 3 days to upgrade to 4MB) 3. *Waiting the 3 days to upgrade 4MB*   |
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Jul 28 2010, 08:09 PM
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Newbie
3 posts Joined: Jun 2010
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QUOTE(new in IT @ Jul 28 2010, 03:20 PM) Just to share my experience. hi, are u in situation 2? U terminate ur streamyx dun't need to wait for 30 days cooling period huh?These are the timeline for my UniCool Pack subscription. 29 June, Tue - Hand the Application form, Streamyx Termination form and other relevant doc to TM Museum. Same day, Streamyx line terminated. 8 July, Thurs - Streamyx contractor comes and activate my Streamyx line. Streamyx line activated and usable in the same day. 22 July, Thurs - Netbook finally arrives. The flow seems quite smooth to me. However I faced another problem. I subscribed to the 4Mbps line but what I get is 1.7Mbps only. Called the contractor. He said is slow for the control center to upgrade. ok, I'm very patient and wait for the upgrade. However until now, the speed is still the same. What should I do now? Go to the same TM Point and complain? |
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Jul 28 2010, 08:43 PM
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Senior Member
6,447 posts Joined: Jan 2006
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QUOTE(Mr.CoMoT @ Jul 28 2010, 07:50 PM) hope 3 days..not 3 weeks i can use my 4mbps within 24hours after the installer done it .... u need to call 100 to complain , email to hotline@mmail.com.my and lodge a report at MCMC at aduan.skmm.gov.my |
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Jul 28 2010, 08:51 PM
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Senior Member
1,049 posts Joined: Apr 2007 From: 192.168.1.1 
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I've been thinking how do we claim our netbook warranty?
Just head to HP HQ at Bukit Damansara or bring along the Thiong Nam Delivery Receipt?  or our P/N and S/N is proof of the warranty?  This post has been edited by Kr0ll3R: Jul 28 2010, 08:52 PM |
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Jul 28 2010, 08:57 PM
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Senior Member
6,447 posts Joined: Jan 2006
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juz bring ur netbook there will do
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Jul 28 2010, 09:51 PM
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Junior Member
13 posts Joined: Jul 2010
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can anyone show the example of proof of purchase .. i've already sent an email regarding about the warranty .. they ask me to how them the proof of purchase .. is it the sticker at the hp box?
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Jul 28 2010, 10:07 PM
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Junior Member
378 posts Joined: Aug 2006 From: WPKL, Malaysia, South East Asia, Asia
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QUOTE(semester @ Jul 28 2010, 09:09 PM) hi, are u in situation 2? U terminate ur streamyx dun't need to wait for 30 days cooling period huh? Ya~, the contractor/installer came after around 7-8 days of Streamyx line termination. The TM Staff told me your line will be terminated... give them some time around a week or more to install back the line~..It appears to be true for my case~... However for now, the speed doesn't match to the speed that i subscribe~... Dunno how now~... |
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Jul 28 2010, 10:24 PM
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Newbie
0 posts Joined: Jul 2010
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 -.- slow man |
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Jul 28 2010, 10:40 PM
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Senior Member
6,447 posts Joined: Jan 2006
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QUOTE(novel_tieng @ Jul 28 2010, 09:51 PM) can anyone show the example of proof of purchase .. i've already sent an email regarding about the warranty .. they ask me to how them the proof of purchase .. is it the sticker at the hp box? tis show that how ignorant u r. pls refer to 1st post . there is an email for u to send for ur warranty . u juz need to provide them ur product code , serial no. , name , fixed line no. and ect.they wont ask u for ur proof of purchase. when u talked about proof of purchase , i think i knw wth ur dealing with. ur dealing with indian from india working in hp contact center. i will vomit when i talked with them last time . they obviously dunno wat r u talking about  the email is >> tm_student_bbpc_css@hp.com pls follow the format below if u dunno » Click to show Spoiler - click again to hide... « This post has been edited by steventan85: Jul 28 2010, 10:46 PM |
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Jul 28 2010, 10:46 PM
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Junior Member
44 posts Joined: Feb 2009
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QUOTE(steventan85 @ Jul 28 2010, 10:40 PM) tis show that how ignorant u r. pls refer to 1st post . there is an email for u to send for ur warranty . u juz need to provide them ur product code , serial no. , name , fixed line no. and ect. unfortunately if you were to refer to 1st post, there's no email nor detailed steps indicating on how to extend the warranty period. There is however, a link directed to HP website to check the warranty statusthey wont ask u for ur proof of purchase. when u talked about proof of purchase , i think i knw wth ur dealing with. ur dealing with indian from india working in hp contact center. i will vomit when i talked with them last time . they obviously dunno wat r u talking about |
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Jul 28 2010, 10:49 PM
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Senior Member
6,447 posts Joined: Jan 2006
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QUOTE(fire_hoax @ Jul 28 2010, 10:46 PM) unfortunately if you were to refer to 1st post, there's no email nor detailed steps indicating on how to extend the warranty period. There is however, a link directed to HP website to check the warranty status ok..my bad ..sorry ... anyway email stated in my previous post  tm_student_bbpc_css@hp.com This post has been edited by steventan85: Jul 28 2010, 10:50 PM |
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Jul 28 2010, 11:04 PM
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Junior Member
44 posts Joined: Feb 2009
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QUOTE(steventan85 @ Jul 28 2010, 10:40 PM) tis show that how ignorant u r. pls refer to 1st post . there is an email for u to send for ur warranty . u juz need to provide them ur product code , serial no. , name , fixed line no. and ect. they wont ask u for ur proof of purchase. when u talked about proof of purchase , i think i knw wth ur dealing with. ur dealing with indian from india working in hp contact center. i will vomit when i talked with them last time . they obviously dunno wat r u talking about the email is >> tm_student_bbpc_css@hp.com pls follow the format below if u dunno » Click to show Spoiler - click again to hide... « QUOTE(steventan85 @ Jul 28 2010, 10:49 PM) ok..my bad ..sorry ... anyway email stated in my previous post thanks. tm_student_bbpc_css@hp.com It would be greatly appreciated if TS would update this in the first page too to help the others  |
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Jul 29 2010, 12:20 AM
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Junior Member
13 posts Joined: Jul 2010
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QUOTE(steventan85 @ Jul 28 2010, 10:40 PM) tis show that how ignorant u r. pls refer to 1st post . there is an email for u to send for ur warranty . u juz need to provide them ur product code , serial no. , name , fixed line no. and ect. thanks a lot !!!they wont ask u for ur proof of purchase. when u talked about proof of purchase , i think i knw wth ur dealing with. ur dealing with indian from india working in hp contact center. i will vomit when i talked with them last time . they obviously dunno wat r u talking about the email is >> tm_student_bbpc_css@hp.com pls follow the format below if u dunno » Click to show Spoiler - click again to hide... « |
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Jul 29 2010, 12:49 AM
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Junior Member
202 posts Joined: Apr 2007 From: Chelas
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ouch... my 1mbps coolunipack returns 0.8mbps from speedtest... damn... my other streamyx line that i want to terminate after i got my coolunipack, i think is cap at 1.5 mbps, speedtest gives results between 1.2-1.3mbps.
is there anyway i can ask TM to change my coolunipack to 1.5mbps? sorry if my statements and question are hard to understand, do not know the correct terms to use. |
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Jul 29 2010, 01:05 AM
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Junior Member
6 posts Joined: Jul 2010
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QUOTE(new in IT @ Jul 28 2010, 03:20 PM) Just to share my experience. I want to ask that the streamyx termination, what document that we need to bring ??These are the timeline for my UniCool Pack subscription. 29 June, Tue - Hand the Application form, Streamyx Termination form and other relevant doc to TM Museum. Same day, Streamyx line terminated. 8 July, Thurs - Streamyx contractor comes and activate my Streamyx line. Streamyx line activated and usable in the same day. 22 July, Thurs - Netbook finally arrives. The flow seems quite smooth to me. However I faced another problem. I subscribed to the 4Mbps line but what I get is 1.7Mbps only. Called the contractor. He said is slow for the control center to upgrade. ok, I'm very patient and wait for the upgrade. However until now, the speed is still the same. What should I do now? Go to the same TM Point and complain? This post has been edited by skyth er: Jul 29 2010, 01:06 AM |
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Jul 29 2010, 03:21 AM
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Senior Member
1,049 posts Joined: Apr 2007 From: 192.168.1.1
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QUOTE(skyth er @ Jul 29 2010, 01:05 AM) I want to ask that the streamyx termination, what document that we need to bring ?? Nth, just go there ask for streamyx termination form.Fill in the form, pass it to them, Done~ |
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Jul 29 2010, 10:38 AM
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Newbie
1 posts Joined: Jul 2010
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Dialing TM Call Center and it's busy. *waits a little more*
Checked my application status online and it said "no order found" still.  Some heads are gonna roll. Added on July 29, 2010, 11:06 amSo they have checked but my application is still NOT in their record. Now what the **ck am I supposed to do now? This post has been edited by marilynn_levisque: Jul 29 2010, 11:06 AM |
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Jul 29 2010, 11:12 AM
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Senior Member
6,447 posts Joined: Jan 2006
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QUOTE(marilynn_levisque @ Jul 29 2010, 10:38 AM) Dialing TM Call Center and it's busy. *waits a little more* of course go back tmpoint that u submitted ur form earlier on.. u should request for order confirmation slip Checked my application status online and it said "no order found" still. Some heads are gonna roll. Added on July 29, 2010, 11:06 amSo they have checked but my application is still NOT in their record. Now what the **ck am I supposed to do now?  Added on July 29, 2010, 11:28 amcome on guys , lets flood Malay Mail hotline section with TM complaints http://www.mmail.com.my/category/channel/h...hotline-stories Almost 1 complaint published daily in hotline section hotline@mmail.com.my This post has been edited by steventan85: Jul 29 2010, 11:28 AM |
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Jul 29 2010, 11:43 AM
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Elite
3,777 posts Joined: Jan 2003
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can i transfer the new streamyx to my old phone number? is that possible?
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Jul 29 2010, 12:21 PM
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Junior Member
108 posts Joined: May 2009
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hi sifu out there, just want to double confirm whether the HP 110 model the sound only come out on the left side?? right side no sound come at all?? i need to double confirm b4 i go and do the claim at HP Center.
thanks in advance |
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