Last week 19h May I applied new homeline + coolunipack..
Technician came to install homeline on 20th May but line got prob and today only it is activated..

Just now I went to TM point to remind them about my streamyx application..
The staff there told me that my house couldnt support 4MB package and even 2MB also couldnt support..
So he put me on waiting list..
What I should do now..???

good luck.. u shouldnt apply straight for 4mbps..u should try 1mbps and once u get ur 1mbps, go upgrade

now wat u can do is

1) take back ur form frm that tmpoint and change to 1mbps

2) if cant take back ur form , ask them to cancel the 4mbps application , take a new form and take to uni to chop and re-apply .... it took me 1day cancelled my 4mbps application and re-apply 1mbps.not sure about u

remember to ask for the tmpoint staff contact no. and ask them how fast he/she can do.. normally for cancellation , if they send in morning , u can get ur things done in 1 day and u can check ur status at MIPS ...

i can check my 1mbps streamyx application status at 5.45pm , where i went to TMpoint PJ at 12.30pm to cancel 4mbps and resubmit the 1mbps form. less than 6hours for cancellation and re-apply...

This post has been edited by steventan85: May 24 2010, 05:27 PM

The reason why i straight away applied for 4Mb is because last time i was using 1Mb package which is capped at 2MB which mean it is possible for me to get 4Mb..

But now I applied new homeline for this cool unipack..
I dun noe why it is so hard for them to send a technician to check the SNR margin first before putting me on waiting list..

my line capped at 2mb too . but it doesnt mean i can get 2mb or 4mbps... depend on the port availability ...

no port in ur area

its not whether ur house can support 4mbps or not.. juz that the tmpoint staff dunno wat to say to u and simply told u ur house cant support .. if ur area cant support 4mbps , they wont put u under waiting list ... they should let customer knw 1st before put customer under WL ... 1 word , LAZY ....

Waiting list = no port
cannot support 4mbps = they will reject ur application straight

This post has been edited by steventan85: May 24 2010, 05:40 PM

The worse case is when I ask him about 1Mb, he gave me the same answer..Ur house not supported for that too coz the cable is too far(what cable is that)..

I even ask him is it related to the port, is it my area currently not enough port for this package but he still give me that stupid answer..
On the screen of his pc showing some kind of distance which 4.44km and its shows ADSL/IPTV failed..

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Added on May 24, 2010, 5:47 pmIf no port means , does it mean I couldnt apply any package..??

This post has been edited by Ivan Sac: May 24 2010, 05:47 PM

go to the other tmpoint ... some tmpoint staff dunno wat r they talking about ...coz too stupid ...no way 1mbps no port ... which tmpoint u went ?

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Added on May 24, 2010, 5:48 pmif no port for 4mbps , u can try 1mbps , if 1mbps no port , pls try another lower package , maybe 512kbps

This post has been edited by steventan85: May 24 2010, 05:48 PM

TM point kepong..

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Added on May 24, 2010, 5:51 pm2mrw will go back there to get better clarification..
So what I suppose should do now..?
Should I apply 1Mb first or 512 package first...

Is it possible to upgrade later for 4Mb package..?


This post has been edited by Ivan Sac: May 24 2010, 05:51 PM

11 may : went tmpoint submit application
16 may : contractor install tm homeline
21 may : went tmpoint to bug them for the confirmation letter
24 may : stmyx techies came and installed internet
25 may : *going to call hp to chase them for the order number*

Just wait and wait and wait and wait , it takes at least 3 days for TM to submit information !

i went to tmpoint PJ last 2-3weeks ago ...

8.30am , the malay girl told me no port for 4mbps , but got a lot for 1mbps

12.30pm , malay guy told me no port for my area .. all no port .... told him his colleague told me got a lot 1mbps , how come now no more , so fast ... then only he said he will try and see if got port or not

there is no such thing as try and see if got port or not ... either got or dun have .... yes or not....

they can knw straight away after they key in ur details in tmpoint system .. on the spot can knw got port or not d...

no need to try ... sometime , if u meet a smarter 1 , then u will get diff answer . if u meet a noob and lazy staff , he /she will tell u that no port , cannot do ... ask them in diff questions ..ask them to check with supervisor if got port or not ...

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Added on May 24, 2010, 5:58 pmcancel ur application 2moro

ask them to check if there are port at ur area by key in ur phone no.

or .. u can go to https://mips.tm.net.my/SelfCare/SelfcareMain.jsp check once ur application for 4mbps cancel.

ask for the staff contact no. and tell him u will call him end of the day.normally no problems for 1mbps

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Added on May 24, 2010, 5:59 pmagain...its not his name ... common sense ...its contractor name pls

This post has been edited by steventan85: May 24 2010, 05:59 PM

checking with mips, getting such error,

Order Status : Request processed with error

Upgrade status : An error has been encountered while processing your application. Please contact your nearest Kedai Telekom for more information.


wth with this. called the tmnet streamyx installer, he told me still no data on sams, cant do anything yet. alrdy get comfirmation slip on upgrading two days ago. should get to tmpoint again tomoro. haiz. tomoro 830 and counter open straight go. what a wasting time.

can you online using that streamyx now?you can check yourself for max speed that possible from your modem

u can check max speed but it also depend on port availability

my attainable speed is 9mbps ... but no port for 4mbps

so my question here, hpow long it would tk as the data to be key in or update in sams? cause no data in sams about my upgrade package. ystd apply and alrdy get comfirmation upgrade.

normally instantly ... pls go back tmpoint and ask

Just checked through mips..
It gave me this result :

Request Processed with Error Result

But it contain all other details such as name , plan name , phone num...
All this are correct..

attainable speed 9mbps is for adsl2 port. 2mbps and 4mbps is using adsl2+port. For mine, my attainable rate is 16mbps. But i'm using 1mbps package on it, Capped at 1.5mbps for account and port capped at 2mbps. I guess u're not hooked onto adsl2+ port so it doesn't means that u can apply 4mbps just because ur attainable rate is 9mbps.

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Added on May 24, 2010, 6:16 pmBtw, netbook status updated. I'm leaving my place on 26, it will deliver on 1/6. And 1/6 is public holiday over here. Sarawak's Hari Gawai... Dunno how yet. And... I need to bug HP for the warranty thing. I must get my 2 years warranty!!

This post has been edited by IwanAGP: May 24 2010, 06:16 PM

http://en.wiki.edpnet.be/index.php/What_is...m_speed_of_ADSL

same siatution with me. and sams no info inside de. shitty job by tmnet. tomoro need go again. i feel like wan stay build beside them. easier. haha. tomoro 830 go again and straight ching to counter and ask. nooooooooooooob tmnet. how many times i need to go to settle such easy thing. walao

There is another thing in my case..
Few weeks ago my old streamyx account having prob where I couldnt reach max speed..
So I reported to the TM Customer Care..
For few days they keep on calling me and update me about the speed issue..
And finally 1 day they send technician to my house..
I thought he want to check my speed but surprisingly he brought a modem with him stating that TM have offered me 2Mb package plus incentive which mean I have to pay extra RM10 for this package..

Since I planned to apply CoolUniPack i declined that offer..
Just now when i went to TM i told that staff few weeks ago TM offered me 2Mb package but how come now you are saying my house couldnt support this package...
That staff gave me superb answer by saying that maybe last time boleh kot , now tak boleh redy..

This post has been edited by Ivan Sac: May 24 2010, 06:26 PM