PLEASE TAKE YOUR OWN SWEET TIME TO READ THIS FIRST BEFORE ASKING QUESTIONS WHICH HAVE ALREADY BEEN ANSWERED HERE. YOU ALSO MAY WANT TO READ THE THINGS WHICH ARE IN BOLD


Previous thread

v2-http://forum.lowyat.net/topic/1384633
v1-http://forum.lowyat.net/index.php?showtopi...yx+cool+unipack-by tyc03


continue from v2

Streamyx CoolUniPack



Lowyat.Net Unofficial FAQ
1. Can I upgrade from my existing streamyx?
According to official TM response, it is possible to upgrade smoothly as long as the applicant is eligible. However as our experiences tell, it is not always possible.
Situation 1: The streamyx belongs to an eligible student's name. Smooth upgrade is possible. No termination, no quarantine, no downtime. Conclusion: GOOD
Situation 2: The streamyx belongs to dad/mom/bro/sis/whoever who is not eligible. Upgrade may NOT possible.

NOTE : Sometimes it will take a long time to upgrade from same package (i.e 4Mbps Combo to UniPack). You may have to call up TM and bug them up to speed up the case. Do that after a week or so , so that they can process it.

2. What should I do if I fall into "Situation 2"?
Solution 1: Terminate both homeline and streamyx. Reapply both again using an eligible student's name. You will lose your existing phone number but negligible downtime.
Solution 2: Terminate only streamyx and wait for 30 days quarantine. Then, reapply. Estimated downtime: 1-2 month. Existing phone number unchanged.
Solution 3: Subscribe for another set of homeline and streamyx. You will then have 2 homeline.

3. What if the existing streamyx has remaining contract months with TM?
If you fall into "Situation 2", you will have to pay the penalty (remaining subscription fees) to terminate, before you can resubscribe Cool Uni Pack. Your only possible option is to subscribe for an additional set of homeline and streamyx.

4. Does it matter if the existing homeline does not belong to the eligible student?
Not a problem. If the homeline isn't yours, you need to provide photocopied IC and signature of the homeline owner on the application form.

5. Does early subscriber enjoy RM12 reduction of subscription fee?
All subscriber enjoy the new rate from 1st April 2010.

6. What is the Netbook model?UPDATED
HP Mini 110-3004TU

For product demo:http://www.shopping.hp.com/webapp/shopping.../mini110_series

7. What is the Netbook quota?
According to Bernama news, there are 100 000 netbook to be given away

8. When will this package end?
No one will know. First come first serve basis.

9. Are the mentioned subscription fee inclusive of monthly rental? (RM 26 phone rental)
Yes

10. I upgraded to Cool Uni recently and I want to know its status
Check https://mips.tm.net.my/SelfCare/maintenanceordercheckservlet
http://sams.tm.net.my/marketingcenter/search.asp

11. Hey, I went to xxx TMPoint and the staff told me something different from this FAQ!
These FAQ are a compilation from real experiences from several members. No member or Lowyat.Net is responsible for any misinformation within this unofficial FAQ.

12. How do u get ur netbook?
HP either call u when is it u r free then HP will deliver to ur hse or send email to ur streamyx email or personal email to confirm the delivery date and correspondent address. or else read the FAQ below

13. How do I check my netbook shipping status , etc...(netbook related) ?
Call 1800-88-6998 and press option 2. * Call via fixed Line avoid Telco Charge.

Tell the reception you are from Cool Uni Pack, they will ask for your house number. If order been receive by Hp , you
most probably get a Web order number to track it online.

Once your order received, you can assume it will reach in the current week or next week.

Order Status Page - https://h20497.www2.hp.com/os/simpleView.tcl

14. ZOMG , I've waited for a long time and yet I dont get any replies from TM..What do I

Make sure that your application is processed. Its very important to have the conformation slip , if you dont have the CONFORMATION slip it simply means that your application is not processed


15. Why some people here can get higher speed/special package , blah blah blah
Again it all boils down to the techie , the TM point. A lot of factors and how you deal with things. For instance some folks were able to subscribe for the RM 10 talk plan , others were not able to do. It depends on the individual TMPoint. If they say , yes its possible. Then yeah , otherwise you gotta persuade them. It may or may not work

16.How to check netbook waranty status?UPDATED
HP waranty status

FAQ

1. What is Streamyx Cool Uni Pack™?
Streamyx Cool Uni Pack™ provides UNLIMITED Streamyx Broadband together with a Netbook, FREE WiFi Modem, Netbook delivery, songs download @ Hypptunes and also Streamyx Zone ID with 0 entry cost!

2. Who is eligible to subscribe to Streamyx Cool Uni Pack™?
The package is only eligible to 1st or 2nd year IPTA/IPTS with endorsement from the respective universities. Diploma n Degree only

3. What is the basic requirement for me to subscribe the package?
You must have a TM Homeline or TM Home Prepaid before subscribing to this package.

4. Can I apply for this package if the TM Homeline is not under my name?
Yes, you may to apply for this package. However, the owner of the TM Homeline has to give authorisation for you to use the line for the Streamyx installation.

5. Is there any special offers on new TM Homeline application with this package?
Yes, you can enjoy the FREE installation fee worth RM50. A deposit of RM75 will be chargeable in your bill. You will also need to pay for the internal wiring during the installation of TM Homeline which will be paid by the student direct to the installer.

6. How do I subscribe to this package?
To subcribe, you just need to visit any TMpoint or TM Consumer Sales.

7. How long is the delivery period for this package?
For TM Homeline that is already activated, it will take approximately 7 days to install & activate Streamyx. Upon successful activation of Streamyx, the Netbook will be delivered to you within 14 working days.

8. Will I be entitled for any discount on the package since the Netbook is only delivered within 14 working days after
activation of Streamyx?
You will get 50% discount on the 1st month subscription fee.

9. Can the Netbook be delivered to a different place?
For security reasons, the Netbook will only be delivered to the Streamyx installation address. If customer is not contactable for Netbook delivery within 1 month after Streamyx installation, then TM has the right to terminate the Streamyx service or change to other Streamyx package.

10. How will I be charged for this package?
The monthly subscription fee of this package will be charged to you via 'Bil Telefon & Multimedia' issued by TM.

11. Is there any minimum contract period applicable for this package?
The minimum subscription period of 2 years upon successful activation of Streamyx is applicable for this package. For any premature termination, an administrative fee of RM600 will be chargeable.

12. What happen if the ADSL port is not available for the TM Homeline number?
For any unsuccessful application of this package, you are allowed to nominate another TM Homeline or TM Home Prepaid line by filling up new application form.

13. Who will get the FREE Streamyx Zone ID in this package?
The student who has successfully subscribed to this package will be given a FREE Streamyx Zone ID which can
be used at all Streamyx Zone locations.

14. What happens if the Netbook is stolen or missing within the warranty period?
The Netbook will not be replaced as the warranty only covers the maintenance of the Netbook. However, you will still be charged the monthly subscription fees.

15. Is there any capped on download limit?
No

16. Procedures on how to apply streamyx coolunipack!!!IMPORTANT
Ask uni to chop in the application letter and endorsement letter/offer letter saying that u r the student. Bring ur IC, endorsement letter and application letter chopped by uni. application form must be fully filled


17.Q: My Uni/College is not in the list .....Help !UPDATED
A : Dont panic. Just go to TMPoint and provide all documents , you may want to request for photocopied accreditation letter of the university (saying that the programes are approved by the Ministry of Higher Education) of your course (may needed if your university/college is unheard of). It all boils down to the manager of that TMPoint. If he says well you're good to go , you're good to go , otherwise its a no go


18.Q:In the brochure says that it's 2 years warranty but netbook shows 1 year warranty, why????UPDATED
A: TM has already confirm it's 2 years and hp shows 1 year because cannot update in the system.HP has already confirm it's 2 years warranty.Juz show ur receipt to them to repair. warranty TM and HP 2 years


Terms & Condition

* For IPTA/IPTS students preferably 1st or 2nd year.
* Minimum subscription period of 24 months. Customer are not allowed to terminate during the contract period .
* Netbook warranty will be 2 years.
* Student are not allowed to make last minute changes on the delivery and installation address.
* This promotion is open for Malaysian student only.
* Netbook will be delivered upon successful of Streamyx activation.
* Installation and Delivery address must be same.
* TM will issue a monthly bill upon successful of service activation.
* Netbook vendor will responsible for any defects of the netbook during warranty period
* Delivery of netbook requires approximately 14 working days from date of successful registration.
* If netbook lost within subscription period , payment still needed until end of subscription period.
* After 24 months , student still enjoy monthly fee of RM50 according to their packages.
* This special packages valid for SUCCESSFUL Streamyx installation and activation ONLY. Thus, TM Homeline subscription before the said event is treated separately and subject to TM Homeline Terms & Conditions.
* Customer will be provided FREE wireless modem with 12 months warranty from the date of installation.
* If customer is not contactable or unreachable within 1 month after Streamyx installation , then TM has the right to terminate the Streamyx service or change to other Streamyx package.
* For the 1st month, student will get 50% off from the subscription fee.
* Online registration is not applicable.
* Administrative fee of RM600 will be charged if student terminate within the subscription period.
* Connection fee of RM50 for new TM Homeline will be excluded.
* Deposit fee of RM75 will be charged for TM Homeline.
* Internal Wiring for TM Homeline is chargeable (RM30- RM50).
* Subject to Streamyx service standard Terms & Conditions.

Universities involve


PM me if there is any update coz i left out many post. Repetitive question will be ignored

This post has been edited by mkei87: Jul 16 2010, 03:55 PM

reserved

crap....now unipack upgrade to 4mb also have to use the same form (IC,Student Card, Chop, Offer letter) =.=" b4 that use one simple paper state how much u wanna upgrade then can ady..

Could you at least bring over your post from V2 to V3 and compile. If you need help let me know

k prasys.done d

Has anybody extended the warranty to 2 years?

I think I'm gonna get to TMPoint tomorrow to get them terminate my connection... it's been a week already I can't wait anymore... I didn't even get the termination confirm slip as mentioned by the others in V2...

i tot original memang 2 years...

hey i terminate my old account on 17 may 2010 and wait for the qurantine for 30 days ,because the name was my father name.so after 30 days i need to refer to who?

the stupid tm never terminate my previous line and it has been 1-2months d..luckily i never affect me other than keep on receiving bill ..

wtf ? me terminated on 17 may and i went back home straight cannot use internet de..........

Yes you have to go back to the TM Point fast...
And get the confirmation termination slip...

Usually, it takes less than 30 days...
Well, to whom you pass the termination form and the unipack form of course...
The keyword here is to follow up your case your ownself..

i terminate it at taipan................quite efficient straight go back home can't online de.....just dono what to do after waited for 1 months ....they will call you normally or i have to make a call ?

As i said, gotta follow up your ownself..
Call them...
It is always not a good idea to wait for them to call you...

my 1mbps streamyx activated on 5/5/10 and till today , i haven't receive any Dect phone...how do u all wait after get ur streamyx done ? exactly 2weeks ?

Order Number........Distribute......... Appointment........... Team Assign ...........................................J S Status
2010052002xxxx.... 20-05-2010..... 22-5-2010 14:00..... WAN MOHD PIKHRI(xxxxxxxxxxxxx).......... New

wohoooo its updated !!!
hopefully they are on time...
Any advice when they come?
Mayb call them to cap my speed to 2mbps when i suscribed 1mbps?

This post has been edited by jason18689: May 21 2010, 08:24 PM

never wait them to call u...

go back tmpoint after 2-3weeks after terminated , and follow up with them....those tm staff are like that , u never follow up , they will never do

---

Added on May 21, 2010, 8:23 pmpls call them 2moro morning 9am and ask when can they come.... never wait for them

This post has been edited by steventan85: May 21 2010, 08:23 PM

u mite wanna blank out ur name

before that your streamyx account is under your name or father name?and izit u waited for 30 days qurantine?

its contractor's name pls