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Unifi Official TM UniFi High Speed Broadbrand Thread V5, Still, NO cap 4 all unifi packages 4 now

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eddie_lim
post May 12 2010, 11:44 PM

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QUOTE(rizvanrp @ May 12 2010, 02:59 PM)
Well, this is really a process of elimination so you'd really want to remove all possible variables to ensure that it is infact the DIR-615 G1. One of these variables would be the wireless link, maybe there's a device operating on the same frequency range causing interference at certain intervals.. who knows sad.gif ? Best way would be to use a wired connection to ensure that this disruption is happening at the DIR-615 G1 <-> TM's side.

If possible, log into the DIR-615 G1 and ensure that the LAN to WAN and WAN to LAN firewall are completely disabled. I've seen these settings interfering with IPSEC site-to-site VPNs on Unifibiz setups and even the TM staff couldn't figure it out doh.gif

If this doesn't help, I really doubt TM will be able to help you. Some of their techs aren't aware about how their own hardware works because VLAN tagging is all performed in the background and hidden from the web interface. Not to mention the whole web interface is pretty much locked up and advanced options are kept away from being modified.
These are some of the advanced options available to DIR-615 G1 dd-wrt flashed systems that might help out with your VPN situation.

@eddie_lim

You won't lose VOIP because VOIP is handled by the Fiberhome. You lose IPTV because the firmware I used to reflash the DIR-615 G1 does not completely support the new switch chip and cannot allocate the IPTV port to a separate network interface.. so there's no way to separate IPTV + internet traffic if you enable VLAN 600 on it.

You can use a Linux box with 3 hardware NICs, then have it act as a machine to bridge the VLAN interfaces to physical interfaces (thus removing the VLAN tagging). I'd do this but using a full desktop just to strip VLAN tags is kind of wasteful, would rather just use a VLAN aware switch/router to do it (less power consumption).

I wish TM would have just used no VLAN settings for the PPPoE connectivity, at least everyone would have a choice on what hardware they wish to use. Unifibiz (corporate) users are basically going to get screwed over because they're given the exact same hardware and setup as home users. The only difference is they're allocated 2 static IPs. If their hardware firewalls don't support static PPPoE connectivity over VLAN interfaces, they're going to regret switching over to Unifi.
*
Hi rizvanrp,
Thanks for explaining, overall cost for running a full desktop PIII box with normal everage load, would be +RM30 per month to TNB.
but the outcome you will see it quite diff, you would have max NAT half sync connection of 65535 without any problem while, i tried WRT54G <-flashed DD-WRT as my router, my streamyx connection will become very bad, even i overclock the WRT54G from 200mhz to 400mhz, the router still load pretty badly with only simple function of DD-WRT features turn on. Maybe because i'm using bittorrent which hogs all the router resources to MAX, because of that, if i am planning to switch to unify, I would like to use back my linux box as my ROUTER as my linux box still the best compare to any router box out there. biggrin.gif and i would not like to loose the IPTV features that provided by TM.
-br0k3n-
post May 12 2010, 11:59 PM

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wanna ask something here... i just applied 5Mbps package and i'm already using. But there's 5 people using desktop and it seem that only 3 LAN cable can be used from the router itself. When we tried to change the LAN port from LAN1 to other LAN, we cant connect to internet.

The question is izzit only LAN1 can be used and the router must use the D-link that TM provided? TQ
rattan
post May 13 2010, 12:08 AM

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rizvanrp
post May 13 2010, 01:32 AM

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@eddie_lim

You should try dd-wrt on the dir-615 G1 if you do have that setup available. Can't really compare a wrt45g with dir-615's specs.. stock RAM and CPU is about 2x the amount. It handles torrenting pretty fine at 500-1000 connections tops with 0.50-0.70 load average. If you had >3 heavy torrent users on the network then I guess you'd want to switch to a dedicated box.

Anyway I'll be uprading my Unifi setup soon too.. maybe getting a RouterBoard system or building my own Intel Atom based rig with a 2-4 port 100mbps LAN card hooked up to it. I've been running OpenVPN on an old Celeron laptop on my Unifi line and its been wonderful for bypassing firewalls on campus and helping my friends who are on streamyx get some better latency with Taiwan servers.

Don't even need to get a 2 port NIC seeing as I could use the DIR-615 G1's dd-wrt firmware to act as a bridge for IPTV traffic while the other system handles Internet traffic.

biggrin.gif

@Sting Ray

To use your old Streamyx router with Unifi, you need to hook it up to your PC then log into its web configuration. Make sure you take note of the local IP address and subnet mask information that its been configured to use.. it should be on a different range than your Unifi (192.168.0.x/255.255.255.0 by default). If its on the same IP range as Unifi, change the routers IP to 192.168.0.2 or something so it doesn't conflict with the Unifi router IP. Then just disable its DHCP server and apply the settings.. Restart the router and wire its LAN port into one of the blue coloured LAN ports on your DIR-615 by TM. This will ensure that you only have 1 DHCP server running on your network (each router has a DHCP server).

Remember, by disabling DHCP it means you wont be given an IP address automatically when you plug in the router again. So to access its configuration page you'll have to set an appropriate IP address manually to be able to access its web user interface.

I can't really gauge how good you are at this so don't try it if you're not really sure about what I'm talking about ><"

@-br0k3n-

You're going to have to buy a switch and wire it to one of the blue LAN ports on the DIR-615. The ports on the fiberhome modem are not supposed to be used by PCs. The red LAN port is only for IPTV access.. so in short you only have 3 usable LAN ports.. to get more, buy a switch and wire it to one of those 3. And yeah.. you have to use the dlink router unless you have a dd-wrt flashed router lying around.

This post has been edited by rizvanrp: May 13 2010, 01:43 AM
defari
post May 13 2010, 03:06 AM

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Hello,

I wonder, why they didnt survey which router is good for their customer... this dlink 615 really bad and TM re-update the firmware for HSBB based from this previous dlink firmware version on 615.

alot of ppl complaining about this, especially on port forwarding..lol

* list of ppl complaining about this router

my office also using vip20 packages...facing the same problem(port forwarding)(only can be use if DMZ enable) and also this router have problem with static ip(routing issue), 3 days also didnt resolve the problem(crazy for the business package, suppose to solve in 1 day)..last last the real engineer from tmnet datang...flash to the old firmware then okay, but still port forwarding issue still there. I know i can fix it using my own router and box (for home and office), but still we pay and get all this free stuffs, takkan buang jer because of this useless router hahaha.

grrr

smile.gif

This post has been edited by defari: May 13 2010, 03:16 AM
rizvanrp
post May 13 2010, 07:56 AM

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@defari

Haha, like I said.. it's the Unifibiz corporate users who are going to get screwed over here. With a VIP20 line they expect to serve >100 nodes at once, no way this router can handle that connection load easily for a long period of time. Can't even set up VPN links properly since it doesn't handle port forwarding correctly. Stock firmware is pretty crappy, they're better off flashing to DD-WRT since they don't need IPTV support.

Btw, they released new firmware for the dir-615 g1? Any idea where to pick this up?
eddie_lim
post May 13 2010, 09:43 AM

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QUOTE(rizvanrp @ May 13 2010, 07:56 AM)
@defari

Haha, like I said.. it's the Unifibiz corporate users who are going to get screwed over here. With a VIP20 line they expect to serve >100 nodes at once, no way this router can handle that connection load easily for a long period of time. Can't even set up VPN links properly since it doesn't handle port forwarding correctly. Stock firmware is pretty crappy, they're better off flashing to DD-WRT since they don't need IPTV support.

Btw, they released new firmware for the dir-615 g1? Any idea where to pick this up?
*
Yes, if home Unify line can't even support the load, business package like VIP20 sure is a rclxub.gif job
if the authentication for unify is using P-T-P dialup, any linuxbox will easily replace the DLINK 615

rizvanrp, so the connection is using pure PPPoE dialup? the PPPoE interface need to be tag as VLAN ID 500?
unify login is anything like username@unify?
Awan Afuqya
post May 13 2010, 11:55 AM

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Came home after work on Monday, Unifi wasn't working.
Called them for help, within 1 hour the connection was back.

Thumbs up for good service. Keep it up.
rajulkabir
post May 13 2010, 03:02 PM

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QUOTE(Awan Afuqya @ May 13 2010, 11:55 AM)
Came home after work on Monday, Unifi wasn't working.
Called them for help, within 1 hour the connection was back.

Thumbs up for good service. Keep it up.
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Good service would be:

Came home after work on Monday. Unifi was working fine.
Sting Ray
post May 13 2010, 03:35 PM

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QUOTE(rizvanrp @ May 13 2010, 01:32 AM)
@Sting Ray

To use your old Streamyx router with Unifi, you need to hook it up to your PC then log into its web configuration. Make sure you take note of the local IP address and subnet mask information that its been configured to use.. it should be on a different range than your Unifi (192.168.0.x/255.255.255.0 by default). If its on the same IP range as Unifi, change the routers IP to 192.168.0.2 or something so it doesn't conflict with the Unifi router IP. Then just disable its DHCP server and apply the settings.. Restart the router and wire its LAN port into one of the blue coloured LAN ports on your DIR-615 by TM. This will ensure that you only have 1 DHCP server running on your network (each router has a DHCP server).

Remember, by disabling DHCP it means you wont be given an IP address automatically when you plug in the router again. So to access its configuration page you'll have to set an appropriate IP address manually to be able to access its web user interface.

I can't really gauge how good you are at this so don't try it if you're not really sure about what I'm talking about ><"
I emailed to Unifi this morning about my problem and the call center told me just now that currently Unifi has a "technical issue" with VPN connection and they will "look into it" but cannot tell when will the problem be resolved. they didn't explain what is the technical issue but I don't think I would understand even if they explain.

thanks rizvanrp for explaining how to do the connection but it is too advance for me to handle ..... and since it is Unifi problem I think I would not touch the DIR-615 router.

however I still don't understand as why the VPN connection is stable if using wired / cable connection but is not the case when using wireless. rclxub.gif


rizvanrp
post May 13 2010, 03:45 PM

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@Sting Ray

Meh, guess you already know what is actually causing the problem tongue.gif

I don't see how they can categorize VPNs to all be in the same group and have a 'technical issue' with all of them.. every VPN protocol is different from one another ._. I've run an OpenVPN based VPN link for 2 days straight without any problems on Unifi.
Sting Ray
post May 13 2010, 04:18 PM

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what to do ...... unfortunately me and most users are just simple layman with no technical knowledge on these things. I have to listen and believe to what they say and pray that they are able to solve my VPN problem.

rizvanrp, can you help to explain in simple terms why in my case the VPN connection is stable using cable / wired connection but not using wireless ?
almaty
post May 13 2010, 05:36 PM

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QUOTE(Sting Ray @ May 13 2010, 04:18 PM)
rizvanrp, can you help to explain in simple terms why in my case the VPN connection is stable using cable / wired connection but not using wireless ?
*
if it is stable with wired connection it has nothing to do with Unifi.
apologies for butting in like this biggrin.gif


Sting Ray
post May 13 2010, 06:15 PM

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QUOTE(almaty @ May 13 2010, 05:36 PM)
if it is stable with wired connection it has nothing to do with Unifi.
apologies for butting in like this biggrin.gif
*
I'm also very confused, hence I'm asking for expert's advice.

if it is Unifi or DIR-615 problem, then why when using cable / wired connection the VPN connection is stable ?

but if it is not Unifi or DIR-615 problem, then why the VPN is not stable when using wireless ? all these while there is no problem at all when using Streamyx via wireless connection (either at home, parent's and in-law's house, or even when "borrowing" neighbour's unsecured network when my streamyx is down).

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MX510
post May 13 2010, 09:19 PM

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azwan92
post May 13 2010, 09:58 PM

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QUOTE(rattan @ May 13 2010, 12:08 AM)
Spotted TM laying cables in Subang Jaya USJ10 - taipan area.
*
usj 16 too, yesterday they get underground near my house. they pull the long cables. just wait for them to pull to the poles, wait next month, and me and my father will go subscribe. icon_rolleyes.gif
Awan Afuqya
post May 13 2010, 10:29 PM

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QUOTE(rajulkabir @ May 13 2010, 03:02 PM)
Good service would be:

Came home after work on Monday. Unifi was working fine.
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I believe nothing is perfect. Can't have 100% uptime. As long as solve issue fast it's good enough for me.
zenquix
post May 13 2010, 11:10 PM

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QUOTE(Sting Ray @ May 13 2010, 06:15 PM)
I'm also very confused, hence I'm asking for expert's advice.

if it is Unifi or DIR-615 problem, then why when using cable / wired connection the VPN connection is stable ?

but if it is not Unifi or DIR-615 problem, then why the VPN is not stable when using wireless ? all these while there is no problem at all when using Streamyx via wireless connection (either at home, parent's and in-law's house, or even when "borrowing" neighbour's unsecured network when my streamyx is down).

icon_question.gif
*
turn off the n protocol of the dir-615. just stick to b/g. noticed it goes further and is more stable. Also don't use channel 12 and 13.

This post has been edited by zenquix: May 13 2010, 11:11 PM
rizvanrp
post May 14 2010, 07:49 AM

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@Sting Ray

Sometimes, wireless connections tend to drop packets. Windows reports the link as still 'connected' but depending on the quality of the wireless link, if you tried to ping or send data across the network you would notice it timing out.

Different VPN protocols (and protocol configurations) are susceptible to a different level of network disruption.. so if this wireless connection were to be timing out for even 3-5 seconds perhaps the VPN client would assume the VPN server on the other end is not active anymore and close the link. This could be whats happening in your case.
MX510
post May 14 2010, 07:51 AM

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During the session yesterday we manage to sort a few things out during the discussion with TM Corp Top Management.

TM is currently monitoring the Current UniFi users type of usage and behavior, that's why P2P is not blocked at this moment.

They will see and turn on the Fair Usage Policy on what kind of amount of bandwidth for Home users would be. I said to them that 60GB is insufficient for Home VIP packages.

Home users can take Biz Package if they don't want to apply the FUP but Biz Package cannot take the home package. Biz package doesn't contain IPTV

More channels will be added to IPTV soon. Astro has secured the exclusive right for their HD Channel so not sure how they counter this.

TM will enforced some sort of throttling ( decreased of speed ) if VIP Home packages exceed the FUP. However the Top Management doesn't decide what speed if u get ( This is not final yet )

This post has been edited by MX510: May 14 2010, 07:53 AM

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