guys, isit ok to give the person who picks up my laptop the password? he asked for it and then i give him. i asked isit necessary he said yes, its for testing of the detection of new hardwares inside windows. isit true? cuz all my password and numbers are inside the laptop.. im worrying damn

you should not do that...you will end up like edison chan

disable the password lah de..
do u have the same password with ur banking or other security number..(cause some ppl do)
if yes u better change them now...

did u have photo making love with super star/celerity in this few month inside ur lappy

This post has been edited by lksing78: Apr 20 2010, 04:52 PM

before i pass my laptop to the service technician i alway try to wipe out as much trace as possible which include cache in IE, password in windows , artistic photo and video, ahem game etc...

then i will rename the admin account password to password.

but most of the time i will just use a HDD wiping tool to erase everything...

I left mine the way it came. Sometimes its really fast though...

Good. But for me, all the number of times the DELL Tech has come over to my place have been ON-SITE service so I never had the problem or worries.....

hmm our 3 year warranty include on-site support rite? then why they have to take michael m11x away?

YES IT DOES. But the technicians told him they need to bring it back for thorough inspection. THe last time they told me this, I told them, Look here..I paid for ON-SITE, so I would very much like/prefer ON-SITE. They said OK and they're DELL Tech came over on 2 occasions for my ALIENWARE..... I insisted but normally they don't ask....

if u all got any notebook problem can find me ^^

wow.. scary man.... >.< that is really scary..

Dell just called me and say tomorrow whole LCD lid part got stock already, will be here tomorrow.

just called the person who picked up my laptop, cuz too worried. he said the laptop at workshop edi and got stock for the lid. then he said wil update me as soon as possible cuz i wan the laptop back by thursday. so its like 2 days from today.. lol

i paid cash, just received the payment received confirmation.. cant wait

u use any window i also can by pass it if i wan..... im a noob also know how to do this, those tech pro in IT d, for sure they know how to do if theywanted to

its pretty much quite screwed up on dell's side.

i was put on hold for about half an hour while they checked if i was to follow the delivery date on their system (which was supposed to be today) or as per the logistic company's sms (which is tomorrow).

and then one bro here said not confirm? lol.

hmmm i even asked for an estimated delivery time and they say sorry cannot provide. i went like wtf over the line, did they expect me to wake up early in the morning and do nothing the whole day except wait at home for them to come?

and what if they decide not to show up and come the next day? 2 days sitting around doing nothing? *sigh*

oh and i think the after-sales support wouldn't be so pro on my side as well, afterall, the location's in jb & not kl.

Still waiting for my unit here, and sent an email to them.
The reply:

Err... Their HQ is in Penang. They have their staffs placed all over the country la. So I think their after-sales-service can still reach you.

if its me..ill tell them if n cant finish by today..nvm tmr come b again...rather than letting them taking it away...

As for me last time when claim my warranty, the call center straight said wanna take back my lappy to change the mobo. However I still insist on an onsite warranty. When the engineer came to my office, he came prepared with all the stuff e.g mobo, gpu, cpu and even the power brick just in case... The whole process takes about 2 hours and they did it in my office...so please insist on an onsite warranty coz u paid for it...

The first time I called them, they said my machine will be out of production on 12th and it might arrive a few days early (they gave me delivery date 21st April, but online says 26th April, misleading info)

I remember the there's one time I talked to one of their assistants, I told them "I won't be available at home during the delivery date" and they straight away said "would you like to proceed to order cancellation sir?" .... I'm like what? NO!

and I called again whether to ask if there's any part shortage, they said no there isn't any for M15x at the moment. And it should arrive on the third week...

I called -again- to tell them to send the machine to me on 26th and they said "yes absolutely can! we'll inform the courier and e-mail the follow-ups to you" and this goes on about 3 times and I never received any e-mail..

today it arrived, I'm not home, and it's the fourth week, and I had to call my neighbour/collegemate to pick it up for me...

just a few experiences I had with dell customer service, might be helpful for people who are thinking of buying from dell.. maybe it's better to buy from puto =D

maybe we can share the name of the dell's sales agent for our online orders, just to share experience?