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 ALIENWARE Mothership V4, Everything which is the brand ALIENWARE

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matsuo19amon
post Apr 1 2010, 10:41 AM

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Wow Michael nice machine! biggrin.gif I can't wait til I get my hands on one of these too!

btw, hooray for V4! biggrin.gif

EDIT: Here are some pics of my M15X:

» Click to show Spoiler - click again to hide... «


This post has been edited by matsuo19amon: Apr 29 2010, 09:21 AM
matsuo19amon
post Apr 1 2010, 11:50 AM

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@michael went and saw them. reaallly awesome. thanks xD
matsuo19amon
post Apr 1 2010, 07:42 PM

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QUOTE(cy-yang @ Apr 1 2010, 06:18 PM)
Nop.. cyberjaya campus yea..
I only use my AW to play games and do report.. haha
test all the game..
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Cyberjaya campus? hey! I'm a student there too. Sem 5...
matsuo19amon
post Apr 2 2010, 01:26 AM

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QUOTE(cy-yang @ Apr 1 2010, 09:22 PM)
huh?? really? which faculty and what ur major?
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FMC.. degree in animation =D my class is inside dungeon xD

God I can't wait til I get my hands on my new M15x >_<
matsuo19amon
post Apr 2 2010, 08:31 AM

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QUOTE(Michaelbyz23 @ Apr 2 2010, 01:37 AM)
you place ur order on m15x already? biggrin.gif
Yup, placed already biggrin.gif

QUOTE(cy-yang @ Apr 2 2010, 01:48 AM)
ow.. haha
u order m15x? nice..
have another AW from LUCT dy..
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I don't see much luct students here use AW, we must spread the influence! xD

@Mr. Docter sweat.gif sorry I'll be more careful next time, just saw your post after I made the reply..

This post has been edited by matsuo19amon: Apr 2 2010, 08:51 AM
matsuo19amon
post Apr 2 2010, 05:21 PM

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QUOTE(julchin_09 @ Apr 2 2010, 11:23 AM)
What specs you got bro?
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sorry, been away for assignments.

here's my Alienware M15x (currently processing) specs:
Intel® Core™ i7-720QM Processor 1.6GHz
Windows 7 Home Premium 64-bit
1GB GDDR3 NVIDIA® GeForce® GTX 260M
4GB 1333MHz DDR3 SDRAM
500GB 7200RPM SATA Hard Drive
Slot Load 8X DVD+/-RW Drive with DVD+R double layer write capability (No BluRay)
9-cell primary battery

It's about RM6.7k
tell me if I missed anything.

And I notice in the invoice there's "software for TV Tuner" ? .. and I looked around it said that we can hook up the coaxial antenna to the machine, yet I'm still curious how to do so. LOL.
matsuo19amon
post Apr 2 2010, 08:29 PM

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QUOTE(Jeffrey1987 @ Apr 2 2010, 05:37 PM)
Did you upgrade your warranty to 3 years complete warranty?
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Nope, I didn't upgrade. unsure.gif
matsuo19amon
post Apr 2 2010, 11:15 PM

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QUOTE(julchin_09 @ Apr 2 2010, 09:56 PM)
After my first notebook , I've been going for 3years Premium plan for backup and ease of mind. Its an expensive addition to the price but having used few notebooks, I think its worth the investment. Plus, the problems with my last DELL came up only after year 1. And since then I have had no problems changing stuff, even those which I didn't really wanted to change but did it as a recommendation from the DELL Engineers and Technicians.... smile.gif
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The reason why I didn't bought the 3 year warranty is because I don't have enough budget at that time. But is there a way to upgrade my warranty after I get the products? If it's possible, I might do so in the future when I have money to spare tongue.gif

Anyway, I'm still waiting for the machine to arrive.. it is such a pain sweat.gif
matsuo19amon
post Apr 3 2010, 12:18 AM

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QUOTE(Michaelbyz23 @ Apr 2 2010, 11:26 PM)
btw guys, i upgraded my alienware after ir eceive my aleiwanre.

for more info, pls call ur dell sa. he will quote u the upgrade and it should be exactly same price. no additional cost.

cuz thats what happen to me. i upgrade from 1 year to 3 years for rm473.
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wow thanks for the info. RM473 sounds fair enough. I'll call the dell sa in the future and see how it can help me.

if anyone else have different experience about the extension of warranty please share with me your experience. smile.gif

QUOTE(wilsonjay @ Apr 2 2010, 11:40 PM)
WOHO..i manage to get my wifi back onlien since the day my aw came tongue.gif...now who wans some pics? brows.gif
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Please do share some (or a lot) with us xD
matsuo19amon
post Apr 5 2010, 11:30 AM

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QUOTE(zad78 @ Apr 5 2010, 10:22 AM)
Just got an update for my extension of Complete Cover from 1 year to 3 years...my advice is.....PLEASE CHOOSE 3 YRS CC from the day you order your lappy online or you'll get the quotation like below:

Thanks for the request.

With regards to the information that you're after, here are the details for your reference:

Warranty Extension Price for 3 Year Complete cover  – RM 1950

Its nearly the price for one whole lappy!!!
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waaa.. sad.gif that is very expensive. I guess I won't be extending the warranty anytime soon..

now I wish I had chosen the three-year warranty...


Anyway, I checked my order status today and it's still at "order received" .. is this something I should be worried about? (I placed my order last tuesday) ... The reason why I'm so paranoid at the moment is because I keep thinking that it'll arrive on the day that I'm out of town... sigh.
matsuo19amon
post Apr 5 2010, 01:12 PM

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QUOTE(Azurika @ Apr 5 2010, 12:04 PM)
my 3 year warranty was free  tongue.gif
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what? how in the world you get free 3 years warranty? cry.gif so good. :3
matsuo19amon
post Apr 6 2010, 01:51 PM

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QUOTE(aku_ker @ Apr 6 2010, 12:02 PM)
GIve your SA a call, im exactly in the same situation like you before ,and managed to upgrade to 3 years complete cover only add RM60++
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thanks for the info! smile.gif I'll give them a call. does it take a long time for your laptop to arrive? seeing that the order status is kinda laggy... lol!
matsuo19amon
post Apr 13 2010, 03:10 PM

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Finally, there's some movement on the online order status, and I'm pretty sure if I check via phone, they'll tell me it's "still in production" ... sigh. I guess I won't be using this laptop anytime soon T_T..

user posted image

Lesson to be learnt: don't trust dell, haha..
matsuo19amon
post Apr 13 2010, 08:08 PM

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QUOTE(lksing78 @ Apr 13 2010, 04:05 PM)
Be patient ..
dell not gonna eat ur money.. tongue.gif
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haha yeah, I understand tongue.gif

QUOTE(Azurika @ Apr 13 2010, 04:48 PM)
but 12 days till work in progress kinda long @@ go call up xP
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I did call up, and all SAs are busy.. and nobody picked up my call.. hahaha.. probably because I keep nagging them.. >_<

Getting it by this friday seems so farfetched now sad.gif I had to leave town next week T_T ...
matsuo19amon
post Apr 20 2010, 10:49 AM

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QUOTE(stanleyseah999 @ Apr 20 2010, 05:36 AM)
hi there guys.

i've read so much through this thread regarding the dissatisfaction of users with AW.

personally i'm a little tangled with this situation as well.

as my old HP laptop died on me, i made the decision to go with one of the best gaming laptops available, an alienware.

prior to purchasing mine, i did quite some research and even called up the sales helpline.

initially i was promised 2 weeks from order to delivery, and i was quite okay with that wait, so i purchased a unit of m15x online.

then the order status didn't show my estimated delivery time, so i called up the helpline and was told it'll be delivered by 22nd or earlier.

fair enough i waited, and when the estimated delivery time showed up, it turned out to be the 26th!

now i've gotta wait a full month after clearing payment for my laptop to be delivered?

i'm a little skeptical about receiving my AW by 22nd now, or even the 26th, as it has been stuck at cleared customs for quite some time now (the same thing with the order received status).

is dell really making empty promises and not providing its top-notch customer satisfaction and service as promised, & is the after sales support really that bad?

also, am now a little disappointed after reading about the build quality of AW laptops since i chanced upon this thread.

please enlighten me fellow AW boys!
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the same thing is happening to me, I called them a number of times and they said they'll e-mail me a follow up (for 3 times!) and even the courier service will call me once it's out of production. but right now it's stuck at "cleared custom" since last week and apparently all operators are busy during the time I called them up again.. and no courier service called me at all... haha.. at the moment I'm not available at my delivery address which means when it arrives later, there's no one to pick it up and It'll take a longer time to arrive at my doorstep.. all I had to do is just wait, nothing else to do and hope it'll eventually get delivered. Just be patience la, it'll come to you soon happy.gif
matsuo19amon
post Apr 20 2010, 11:20 AM

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QUOTE(matsuo19amon @ Apr 20 2010, 10:49 AM)

the same thing is happening to me, I called them a number of times and they said they'll e-mail me a follow up (for 3 times!) and even the courier service will call me once it's out of production. but right now it's stuck at "cleared custom" since last week and apparently all operators are busy during the time I called them up again.. and no courier service called me at all... haha.. at the moment I'm not available at my delivery address which means when it arrives later, there's no one to pick it up and It'll take a longer time to arrive at my doorstep.. all I had to do is just wait, nothing else to do and hope it'll eventually get delivered. Just be patience la, it'll come to you soon happy.gif

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scratch that. I just got mine 2 minutes ago.... by the way, I'm halfway across Malaysia right now and the laptop is on the other side of it T_T ..
matsuo19amon
post Apr 20 2010, 02:44 PM

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QUOTE(stanleyseah999 @ Apr 20 2010, 12:31 PM)
haha guess what guys? i think they do read lyn.

i called, and apparently its scheduled to be delivered to me today at 4pm.

then i received a sms from the logistics company saying it'll be delivered tomoro.

now who should i believe?

dell should really take a look into their operations man.

oh and i called the SA asking if there were freebies or discounts, cos another of my friend got it but i didn't. they shrugged it off as promotion period, and it seems what you see is what you get if you buy online.

pretty disappointed. =(
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either today, tomorrow or within this week. just chill :3 .. I still have a few more days before I can actually unbox it smile.gif
matsuo19amon
post Apr 20 2010, 09:39 PM

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The first time I called them, they said my machine will be out of production on 12th and it might arrive a few days early (they gave me delivery date 21st April, but online says 26th April, misleading info)

I remember the there's one time I talked to one of their assistants, I told them "I won't be available at home during the delivery date" and they straight away said "would you like to proceed to order cancellation sir?" .... I'm like what? NO!

and I called again whether to ask if there's any part shortage, they said no there isn't any for M15x at the moment. And it should arrive on the third week...

I called -again- to tell them to send the machine to me on 26th and they said "yes absolutely can! we'll inform the courier and e-mail the follow-ups to you" and this goes on about 3 times and I never received any e-mail..

today it arrived, I'm not home, and it's the fourth week, and I had to call my neighbour/collegemate to pick it up for me...

just a few experiences I had with dell customer service, might be helpful for people who are thinking of buying from dell.. maybe it's better to buy from puto =D
matsuo19amon
post Apr 21 2010, 09:45 PM

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QUOTE(stanleyseah999 @ Apr 21 2010, 02:43 PM)
just got my m15x! hehe like mentioned i'm like a happy little boy in the candy store, forgetting all the previous drama dell gave me!

i tried hunting for the coolermaster infinite, but all my local shop carries is the u2 fan edition so i bought 2 units.

now just hope it works just fine.

time to explore my new toy!
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so how was your time with your laptop? biggrin.gif I'm guessing you had fun unboxing it? xD

edit: I just noticed that my name appeared in the owners list on first page rclxms.gif thanks!

This post has been edited by matsuo19amon: Apr 21 2010, 09:47 PM
matsuo19amon
post Apr 29 2010, 08:53 AM

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help!! >_< I'm lost...

I don't know what happened but the fake/mock SD card-like card is stucked inside the SD card slot.. What should I do??? sad.gif

EDIT: that was intense... I finally got it out safely using microwavable plastic container.. sweat.gif

This post has been edited by matsuo19amon: Apr 29 2010, 09:07 AM

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