hi there guys.

i've read so much through this thread regarding the dissatisfaction of users with AW.

personally i'm a little tangled with this situation as well.

as my old HP laptop died on me, i made the decision to go with one of the best gaming laptops available, an alienware.

prior to purchasing mine, i did quite some research and even called up the sales helpline.

initially i was promised 2 weeks from order to delivery, and i was quite okay with that wait, so i purchased a unit of m15x online.

then the order status didn't show my estimated delivery time, so i called up the helpline and was told it'll be delivered by 22nd or earlier.

fair enough i waited, and when the estimated delivery time showed up, it turned out to be the 26th!

now i've gotta wait a full month after clearing payment for my laptop to be delivered?

i'm a little skeptical about receiving my AW by 22nd now, or even the 26th, as it has been stuck at cleared customs for quite some time now (the same thing with the order received status).

is dell really making empty promises and not providing its top-notch customer satisfaction and service as promised, & is the after sales support really that bad?

also, am now a little disappointed after reading about the build quality of AW laptops since i chanced upon this thread.

please enlighten me fellow AW boys!

oh hey there.

that's a very swift reply, i didn't expect anyone to be still awake, or even awake at this hour!

yup that's what i meant by inferior build quality i guess?

anyway, read your earlier posts, did you manage to find the alienware logon screen and such?

cheers.

haha guess what guys? i think they do read lyn.

i called, and apparently its scheduled to be delivered to me today at 4pm.

then i received a sms from the logistics company saying it'll be delivered tomoro.

now who should i believe?

dell should really take a look into their operations man.

oh and i called the SA asking if there were freebies or discounts, cos another of my friend got it but i didn't. they shrugged it off as promotion period, and it seems what you see is what you get if you buy online.

pretty disappointed. =(

its pretty much quite screwed up on dell's side.

i was put on hold for about half an hour while they checked if i was to follow the delivery date on their system (which was supposed to be today) or as per the logistic company's sms (which is tomorrow).

and then one bro here said not confirm? lol.

hmmm i even asked for an estimated delivery time and they say sorry cannot provide. i went like wtf over the line, did they expect me to wake up early in the morning and do nothing the whole day except wait at home for them to come?

and what if they decide not to show up and come the next day? 2 days sitting around doing nothing? *sigh*

oh and i think the after-sales support wouldn't be so pro on my side as well, afterall, the location's in jb & not kl.

hmm guys do you all use cooling pads for your AW laptops?

if so what brand would you recommend? am actually looking at cooler master but not sure if they're overrated.

anyway in that case, which size should i get for m15x? will the 15" suffice or go all the way to 17"?

also does it have to fit nicely or bigger is better?

alright thanks bro. would hunt for 2 units later lol.

one for my mbp and another for the aw.

erm i took the m15x at 6599, then upgraded the processor to highest spec and ram also.

cos initially wanted the m17x for its specs, but then was put off by the weight and size. 10kg is like lugging a sack of rice wherever you go man haha.

oops. then i think kena conned. lol.

i remember seeing that figure on either a youtube video or review of such.

also another point was that i did prefer the look on the m15x.

but then importantly i think also that the m15x even after a little upgrade wouldn't burn such a big hole in my pocket in comparison to the m17x with a little more upgrades.

humans are greedy by nature i guess, probably no one's ever contented with the lowest specifications. lol.

eagerly awaiting for my unit to be delivered, finally. TODAY!

just got my m15x! hehe like mentioned i'm like a happy little boy in the candy store, forgetting all the previous drama dell gave me!

i tried hunting for the coolermaster infinite, but all my local shop carries is the u2 fan edition so i bought 2 units.

now just hope it works just fine.

time to explore my new toy!

sure thing bro! thanks!

erm, but any guidelines as to how am i supposed to test it thoroughly?

hi bro.

was the problem solved by reinstalling windows using the supplied cd?

great man. just like a little boy.

can't stop playing perfect world on it now. seamless graphics and performance.

more than enough for me!

thats crazy man. now i'd definitely insist on onsite warranty.

yet another disadvantage of dell here, although it can't be controlled by them.

not to mention white stains, bro i think vacuum your keyboard man, maybe got pubic hair in it lol.

hi guys, got a problem here.

when i turn on my alienware when the power cord is plugged in, everything turns on except for the screen.

i would have to unplug it and have the machine run on battery, then the screen would come on, then only can i turn on the power supply.

do any of you experience this?

sigh. 2 days old and got problem.

so how should i go about bro? call dell and ask them to come?

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Added on April 23, 2010, 8:18 amalright guys, i tried it out and it seems funny.

i turned my AW on and off for a couple of times.

thing is if its starting up on battery, i get the huge alien head that allows you to enter bios, then goes to the starting windows screen before reaching the alienware login screen.

if the ac is plugged in, i don't get any of the previous ones but a black screen all the way, the screen is only lit up when it reaches the login screen to windows, the one that's red and black with an alienware at the bottom.

now is that normal or should i just call dell support?

This post has been edited by stanleyseah999: Apr 23 2010, 08:18 AM

ooopss. sorry.

didn't know ler bro, cos this the 1st time i booted it up using power... =)

alright bro shall do.

does that mean bro hellfire8888's laptop is also experiencing the same problem as mine?

or is this something that's only available in newer units that's shipped recently?

oh alright. then i guess i'd wait till what the newer owners say then...

crossing my fingers hoping its something normal everyone experiences, or rather something alienware came up with? cos if its not a problem it seems pretty neat to boot this way too.

hi there, mine was through skynet. not sure about other states/regions tho, but it SHOULD be the same.

anyway, any answers to this question i posted earlier? especially newer machines?

alright guys, i tried it out and it seems funny.

i turned my AW on and off for a couple of times.

thing is if its starting up on battery, i get the huge alien head that allows you to enter bios, then goes to the starting windows screen before reaching the alienware login screen.

if the ac is plugged in, i don't get any of the previous ones but a black screen all the way, the screen is only lit up when it reaches the login screen to windows, the one that's red and black with an alienware at the bottom.

now is that normal or should i just call dell support?

hmmm hellfire8888 says its normal, if his lappie is that way too?

wondering if its something thats only found in newer units shipped?

yup okayy i'd explain again.

for both cases alienFX turns on 1st.

but if i run ONLY on battery, i get the whole startup process

1. boot screen (can enter bios etc) with a huge alienware logo.
2. starting windows
3. windows login screen (alienware theme)

if i run it with battery+ac...
1. alienFX starts up
2. black screen, doesn't light up
3. all the way its that case and it lights up only when entering the login screen (alienware theme)

tried once with battery removed and only ac power, it runs exactly like when i run ONLY on battery.

anyone else experiencing this, especially with new models?

to me the timing seems too neat for it to be a glitch, but at the same time i havent seen anything like this before on other laptops.