ya.restart the modem many times

erm, i suggest you to wait. because it happens to me last time, i were pushing them too hard, and then just give me a called and said that my area were not supporting 4mbps and forced me to downgrade, which is false. since you got 14 days tied with the installer, in my opinion though, is recommended you called the installer after a week.

mine already get 218 ip after complaint to cfm about youtube slow last week..now youtube and other streaming video very super fast.
yesterday just change my package from super upgrade deal to BB deal at tmpoint but cannot get the dect phone coz migrate from same speed just can get the free wifi modem..huhuhu sad.
also i make a complaint to cfm about to cap speed to 5mb but tm call me and said snr margin to low ngam2 15 so that they cannot proceed to change cap to 5mb.i check back my modem snr it look good 24.connection from where they said 15 snr?

erm mine is on 115 ip range, and i managed to watch youtube videos flawlessly with starting few seconds streams up to max 450kb/s and then drop to constant 60kb/s on the middle of the video for the current situation that alot people eventually can stream youtube video fast as well. but, on the other hand, downloads especially via international hosters were really bad but some could reach 100kbps and i eventually did speedtest to some international servers and i managed to get only 1mbps. if i not mistaken, i think i' ve been throttle down to 1mbps for international speeds. maybe they knew it from your modem mode, because on my side, if i'm using adsl2+ mode, my snr is only 19.9 to 20+/- db with line attenuation 7 to 9 db, so i tried to play around with all the modes and i eventually get 28.9 to 30 db for the moment but not adsl2+ mode. maybe you should attach the screenshot of your modem statistics to them so that you can prove it to them.

This post has been edited by eternity4av: May 1 2010, 09:41 AM

i complained since 418
still no cap me to 5m
said what
Comment : Case is in progress. Will update soonest the feedback.
Complaint Status : Pending (Provider Replied)
how u wrote in for req 5M?

why i'm always on 124 and 60 ip range?
its way too slow..

where is your location? i think is location dependent

i just wrote like this la 'i cannot get full speed 4mb so that i want request higher cap adsl speed for download and upload'

me also wrote like tis
i think now the report on 2nd cs level tm??...
so howmuch u get for upload?

This post has been edited by sg999: May 1 2010, 06:57 PM

what is gradpack and bb deal?
any difference?

I got latest billing still at RM 160

hmm after 1 week ..tm repaired my 4mb..snr went from 6 to 32 ... but cant cap at 5 =.= not enuf port

wow, that's a major increase your snr, how did you request them to increase the snr?

im having high latency prob..
during speed test ping sure get > 200 ms ++
sometimes 1000ms++
anybody having same prob or heard bout this ??

Max speed i can get on uTorrent how to get 450kB!! am averaging bout 300 now

This post has been edited by marky: May 2 2010, 02:01 AM

there is not such thing no enuf port for capping 5mb...
all port can set to at least 8mb including ADSL1 and ADSL2+

hardware limitations / bandwidth control perhaps?

Email from TM regarding Streamyx Combo pricing :

hmm i dont know... i was next to the technician when he called tm to adjust my speed...i heard him saying 5mb ,, then tm said not enuf port lol ...

guyz,what's the snr and attentuation needed for 4mbps package?