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For more info refer to this website

http://202.71.97.48/streamyx_combo/packages.asp

1.What is Streamyx Combo package?
i. Streamyx Combo package is a package which offers Streamyx broadband Internet access service and includes TM Homeline. Streamyx Combo is a package offering and no separate charge for TM fixed line rental. Customers just need to pay a single monthly subscription fee for both the services.
ii. The prices for Streamyx Combo packages are cheaper than any existing package, whereby customer pays separately for Streamyx and TM Homeline rental.
iii. Streamyx Combo package comes with UNLIMITED broadband usage and with modem.
iv. Details of Streamyx Combo package offerings are as follows:

2) What is the minimum subscription period for Streamyx Combo package?
12 months


3) If I am an existing Streamyx customer, can I change my existing services to Streamyx Combo package?
Yes. To upgrade to higher speed, you can register via any TMpoint outlets or Streamyx authorised resellers. However, you can only downgrade your package at TMpoint outlets.


4) If I do not have a TM Homeline, can I subscribe to Streamyx Combo?
You need a TM Homeline to subscribe to Streamyx or Streamyx Combo package. However, this is also subject to Streamyx service availability at your area.

You can apply for TM Homeline and check if Streamyx service is available at your area at any TMpoint outlets.

Alternatively, you can check for Streamyx service availability by using your neighbour’s TM Homeline number via SMS. Type STX<space><TM Homeline number>, SEND to 33535

E.g. STX 0388888888


5) If I subscribe Streamyx Combo together with TM Homeline, can I terminate my TM Homeline if Streamyx service cannot be offered?
Yes, but you have to settle any outstanding bills on call usage.


6) If I am an existing TM Homeline customer, can I subscribe to Streamyx Combo? When can I start enjoying ZERO charge for TM Homeline rental, which is included in the Streamyx Combo package?
Yes.
You can start enjoying the ZERO charge on TM Homeline rental for Streamyx Combo on the next bill date of your TM Homeline after the activation of Streamyx Combo service.


7) If I’m subscribing to TM Homeline together with Streamyx Combo, when can I start enjoying the inclusiveness of TM Homeline rental for it?
You can start to enjoy the inclusiveness of TM Homeline rental for Streamyx Combo on the next bill date of your TM Homeline after the activation of Streamyx Combo service.


8) Are there any additional charges on top of the monthly charges of Streamyx Combo?
Yes, you will be charged the following one-time charges:

(i) RM75 for Streamyx service activation
(ii) RM88 for Streamyx installation (not applicable to Streamyx-in-a-Box customer).

The normal call usage will also be charged accordingly (if any)


9) What is the warranty period for the modem?
The modem comes with a lifetime warranty.


10) Can I subscribe to any Add Ons after my Streamyx Combo is activated?
YES, you can subscribe to Add On(s) via:

(i) Online SelfCare
(ii) Any TMpoint outlets

BUT, you can only subscribe for Fun Package upon Streamyx Combo registration.


11) When can I enjoy the Voice Plan RM28?
Your Voice Plan RM28 will be effective on the next bill date of your TM Homeline after the activation of Streamyx Combo service.

If you utilise your TM Homeline to make phone calls before such notification(s), your calls will be charged at the normal call rates.

Refer to Question No. 13 on how to check for the TM Homeline bill date.


12) Do all Streamyx Combo packages include TM Homeline rental and Modem with warranty?
YES


13) How do I know the bill date of my TM Homeline?
You may refer to your latest TM Homeline bill or if you have registered online, you can view it via www.TMOnline.com.my website.
Bill sample is as illustrated below:

As highlighted in RED LINE, the bill date for this customer is on the 10th of every month.


14) I am a new customer of the Streamyx Combo package, what are my initial charges?
Your first bill for the Streamyx Combo package will consist of the following charges:

(i) RM75 activation fee
(ii) RM88 installation fee (waived if you subscribe to Streamyx-in-the-Box)
(iii) RM10 stamp duty fee
(iv) 1st and 2nd month subscription fee advance payment.
(v) Call usage (if any)


15) I am a new TM Homeline and Streamyx Combo customer. If Streamyx Combo cannot be delivered to my home, is there any charge for my TM Homeline Rental?
You will have NO RENTAL for the first 3 months only. You will be charged monthly rental RM26 on the 4th month and onwards.


16) I’m a new TM Homeline customer, what are my initial charges?
Your first bill for TM Homeline will consist of the following charges:

(i) RM75 deposit
(ii) RM10 stamp duty
(iii) RM50 connection fee (The charges shall be waived if subscribe together with Streamyx Combo)
(iv) Call usage (if any)


17) Can I subscribe to Voice Plan, Value Added Services or Content & Application without subscribing to any Streamyx Combo package?
NO. The Add On is only applicable for the Streamyx Combo package.


18) Are the rates of Voice Plan RM28 more attractive and give me more savings than normal call charges?
Yes. With just RM28 per month, you will enjoy UNLIMITED calls to any TM fixed line nationwide. You will also enjoy flat rate charge of 25sen/minute for calls to any mobile number and non-TM fixed line nationwide.


19) Is calling a 1 300 number considered as calling a TM fixed line number for the Voice Plan RM28?
NO. Calling to 1-300 numbers will be charged its normal call charge of 4 sen per minute.


20) What about calling to Internet dial up services , 137xx, 600 or 103 for Voice Plan RM28?
Dialing to an Internet dial up services will be charged at 1 sen / minute.

Calls to 137xx, 600 or any other special number is subject to the rate quoted by its own operator.

Calls to 103 will be charged 30sen per call.


21) Is the Service Tax (GST) of 5% chargeable?
It is only chargeable to Voice Plan RM28, but it will not be charged for the Streamyx Combo package.


22) What are the charges for Voice Plan RM28 if I make calls to border phone line numbers, like Brunei and Singapore?
Normal call charges apply. Voice Plan RM28 special rates are only applicable for calls to TM fixed line and Malaysia’s mobile number / non-TM fixed line numbers.


23) Can TM Homeline customers with existing Call Plans change the subscription of the existing call plan to Voice Plan RM28 on top of Streamyx Combo package?
YES. The existing Call Plan will be terminated once you subscribe to Voice Plan RM28 (effective on your next TM Homeline bill date)


24) When and how can I terminate Streamyx Combo package or any of the Add On(s)?
You can only terminate Streamyx Combo service after the minimum subscription period. Penalty will be imposed should you terminate the subscription before the expiry of this minimum period.

Termination of the package can only be done at TMpoint outlets.


25) I am a TM Home Prepaid customer, can I subscribe to Streamyx Combo?
NO. Streamyx Combo is only applicable for TM Homeline customers.

They are few tips getting 4.0 Mbps to your house, ask the technician to come to your house and check ur line capability ( Sometimes TM.Nut won't entertain this ) But i managed to fix 4.0 Mbps even though my house is not in their System for 4.0 Mbps. This will take a lot of effort for them to do it. Do remember u mess be less than 2km from DSLAM to support 4.0 Mbps otherwise it won't work. They will check your ADSL status latency to confirm your line support or not.

This post has been edited by aspire2oo6: Nov 30 2009, 10:58 PM

I hope i get mine this week too. They said my current line will go down for roughly 4 days for testing process. Is that true?

I went apply at tmpoint. The guy told me. He said before the line goes down he will call me to inform me wo.

Yea because my line now very stable for 1mbps. I scare after they upgrade my line become like crap. Some of my fren after upgrade their line become horribly bad

Is this good?

Type Interleave Path
Status SHOWTIME

Downstream Upstream

Data rate(Kbps)
1024 384

Noise Margin
31 11

Output power(dBm)
50 38

Attenuation(dB)
7 7

http://www.ubasics.com/ADSL_Noise_Margin_a...nuation_Numbers

From this website the lower the number the better. The higher the number its bad for Noise margin

and for Atenuation the higher the number the better wo

This post has been edited by aspire2oo6: Dec 1 2009, 01:07 AM

is mine good?

Data rate(Kbps)
1024 384

Noise Margin
31 11

Output power(dBm)
50 38

Attenuation(dB)
7 7

This post has been edited by aspire2oo6: Dec 1 2009, 01:29 AM

at least yours got result mine le they said put mine in waiting list. Anyone having such problem if not i will flame them kao kao.

They said wait got 5 or 10 ppl apply for 4mbps port upgrade only they can check? I was like wtf

congratulations to yours. Mine still i dunno no news

---

Added on December 2, 2009, 12:27 pmcongratulations to yours. Mine still i dunno no news

This post has been edited by aspire2oo6: Dec 2 2009, 12:27 PM

After i email their tech support and all the email i can find about my complain this wat i see now

Upgrade status : An error has been encountered while processing your application. Please contact your nearest Kedai Telekom for more information.

Current Streamyx Package : Streamyx In-A-Box 1.0M - RM88 Free Modem & Waive RM75 (With warranty)
New Streamyx Package : Streamyx 4.0M (With Modem) - RM130 (Upgrade Incentive)

are u 3km away from interchange?

i very sien already la. 1 time one customer care personnel said 5 km i call again another guy said 3km.

i have the same thing Talion Telephone - 4KM = RM25

me 1 week already also no news.

i already pissed la mine already delay 2 weeks. CALL 100 they ask me go tmpoint check status

Sien i apply it since the day i create this thread till now my one still pending