azbro: sorry to hear about that bro.

My line is already upgraded! Feel surprised at TM's 'efficiency' this time around. Yesterday apply online, now already done.

Of course. they wanna "trap" you for 2 yrs. of course efficient. I upgraded from 512kbps to 1mbps. Unfortunately the speed was only good for 1 week. after that, its back to same old lousy speed. Pls think carefully before apply. TMnut is not trustworthy. they are only afraid of competition.

I'm using Hop-and-away package currently....can upgrade the streamyx and maintain the celcom?

Hi,

This offer package really interesting but it seems that it is better for those who have use combo package for more than 1 year.

I just call 100 to ask about it.

My case = i am using RM88 a month for 1MB with rental of RM25 = RM113 (Not the combo package)

If i am to upgrade it to 2MB ..... i can go straight to 2MB for RM99 for 1st 4 month and from 5th month onwards RM110. This is exclusive rental fee of RM25. Monthly rental of RM135.

If i am to switch to combo to get better saving..... i will need to convert to combo 1MB at RM110 (inclusive rental of RM25) WITH a contract of 1 year before i can upgrade to 2MB. After 1 year, 2MB will be RM110 for 1st 4 month and from 5th month onwards RM120 <----- this INCLUSIVE rental of RM25.


This is super unbalance package .... final package 2MB with 2 different pricing.


Pls correct me if i am wrong.

i got the same error too. went to a tmpoint and they said it went thru fine. now i'm confused. what did you do after you got this?

You better clarify this again. You say change to 1mb combo for next 1 year, then only upgrade to 2Mb? The super upgrade offer is only valid till end of this year, right? So how is it that 1 year from now they can tell you that you will still get the upgrade price?

If what they have told you is right, then it is possible that as some of us have said before, this is a re-pricing exercise.

yes ... i had confirm with the lady over the phone. i also mention whether this package will still available until then, she can't give me any answer. If they were to re-pricing exercise ... i believe they can start with combo.

Tomorrow is the date which my package should be upgrade. (as the girl who working at TM Point told me.)

Hope tomorrow can upgrade, if not Wednesday I want go to TMPoint again.

I went to TMpoint...waste another hour there + an hour jam coming back to office...and give my boss scold for always going to TMpoint.

They said it was CASS problem whatever. have to wait

CASS is what?

Some sort of subscriber database system.............CMIIW

Oh ok...

Yesterday I received an email from TM. this is the details...

Dear Mr. *******,

Thank you for your e-mail to TM Net. Firstly, we would like to apologise for the late reply.

Mr. Yap, referring to your e-mail, upon checking in our system, we would like to confirm that the package that you have subscribed has been upgraded to Streamyx 1.0M (Without Modem) - RM71 (Upgrade Incentive) package on 5th December 2009.

Kindly please checked your internet speed back and kindly revert to us if your internet speed is below 80% from what we offered. You can do the speedometer test at http://219.93.175.234/  . We hope that our explanation revert to your query.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".


Regards,

Muhamad Shahril Bin Ahmad
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

My name suddenly changed to Mr. Yap. Copy and paste email spotted.

But the things that, my speed still stucked at 512kbps even they said it's upgraded to 1.0M. no need to do speedtest also know, because my dslam port still capped at 512/384.



And I've restart my modem 10x today...

This post has been edited by .:zep:.: Dec 7 2009, 05:51 PM

ko call 100, cakap package 1mb tapi port masih capped at 512.....scold them kau kau......mana tau terus dia capped ke 1.5mb................

me too..I upgraded at Pc fair but still no no news at all

Anyone can comment whether should I upgrade?

Currently using RM 88 + RM 25 fixed line rental and monthly bills come to about RM120++ normally. But my speed is 2MB eventhou I am paying RM 88.

If I upgrade it to 4MB package, is it I pay RM 88 + extra RM 5 only?

---

Added on December 7, 2009, 10:57 pmAnyone can comment whether should I upgrade?

Currently using RM 88 + RM 25 fixed line rental and monthly bills come to about RM120++ normally. But my speed is 2MB eventhou I am paying RM 88.

If I upgrade it to 4MB package, is it I pay RM 88 + extra RM 5 only?

This post has been edited by leyley: Dec 7 2009, 10:57 PM

No.

Anyone still using their rm66 package ?

I got fed-up waiting for the my register results at Kelana Jaya TMPoint a week ago. So I decided to check out the package online upgrade. Its available and without hesitation I upgraded again. This time it only took me 1 day to get the 1mb line running. Check out the screenshot from speedtest.



I remember correctly the 100 operator said it is impossible for me to upgrade online and I wasted my petrol and working hours with my 2 colleagues at TMPoint. So 100 operator what the heck u guys doing man? Cakap tak serupa bikin?!




This post has been edited by Jenn77: Dec 7 2009, 11:32 PM

mine even better the customer care person end my call.

Alrite hope Im not going off topic.. about 2 yrs ago I shifted into a new house. So I transfered my old streamyx line (approximately 6 yrs old) to the new tel line. TM appointed some dishonest contractor to my place. Installed the phone n without my knowledge duplicated my streamyx application form.. to subscribe another line! Furthermore they copy my signature and modified my full name. When the bill came it was a whopping rm 400 ++. I called the contractor up and screwed them.. instead they threatened me and scold me back. Fine.. I lodged a police report and went to TM Point to cancel the line. Guess what, it took me almost a year to settle the things .. i had to call 100 every month to explain to different operators (some at Sabah, and this idiots speak hell english) Not to forget they disconnected my line almost twice a month for d duration of 6 months! Reason I didnt pay for my streamyx.. ! And to my horror.. When I checked the MIPS last nite.. My package is still the one the contractor enrolled for me 2 yrs ago! WTF.. !! BUT I still pay RM 66 every month, for the past 1 yr. I bet some suckers weren't doing what they are supposed to do! When I was in TM Point Kelana I ask the front desk so many times abt my current package ( used to be 512mb, without modem, RM 66) I think he did nuts for me then. But Im glad all is done now.. so I said to myself.. dont harap ppl do for you. If u can do it urself. This TM ppl really need some polishing. They really do!

This post has been edited by Jenn77: Dec 7 2009, 11:43 PM