Kindly be informed that the current UPGRADE INCENTIVE PACKAGE, will be extended until further notice .

Wait till they get my second complaint from cfm. lol

At last the promotions extended... perhaps TM Net should noted to perform upgrade to their customer, for pricing adjustment.... except for customer upgrading to have more or less speed. Those people with same speed should noted with 24month contract and agree with, else they also discriminate too...

I just went back from TM.

The deal is really shit....

It seem like TM is forcing us old user to accept a further 2 year deal. Imagine that we old user paying RM88 Streamyx 1Mbps + RM26 for rental. Then you see the combo package, its just RM120 inclusive of the phone line rental.

---

Added on December 28, 2009, 3:55 pmI do not think that TM cap you by your username/account. If they really implement this, why are they capping you via port?
If they cap you wrongly, then you get free upgrade. Simple as that.

Like many of us, older subscribers, we do have 1.5mbps port with a 1mbps acc. We did get between 1.3mbps~1.5mbps depending on your online time. Right now Im still on 1mbps package, but my port get wrongly cap to 2mbps after they did some hardware change. When I was on 1.5mbps port, my max http download is about 150kB/s and now on 2mbps port gets about 210kB/s.

However, looking back at the Sreamyx promotion form, I realise that 2mbps is gonna be norm nowadays unless you really unwilling to pay the difference. RM88 1mbps package + RM26 rental already cost you RM114/month. Add RM6 and you get 2mbps combo which includes free phone line rental. The problem is the 24months contract that might come in handy for TM should they really implement price reduction soon.

This post has been edited by Darren: Dec 28 2009, 03:55 PM

There is a cap based on account / username. The reason this was implemented was because otherwise users were asking the technicians to give them a higher port speed. With the account cap, that is not possible. Unless your account was not capped for some reason.

Also a 512K account with a 1024 port can only get 512K speeds due to the account cap. If there was no account cap, then the speed should be able to go up to 1Mb due to the higher port speed.


It may not be fair to compare this way. Because 1Mb can now be considered to be at RM71 and plus RM25 phone rental = RM96. Those paying RM88 are actually over-paying which is why everyone should complain. Or wait and see if there is a price reduction early next year.

for yr case no need to upgrade
since you get more speed than the expected
just hang on yr current package
damn very lucky

I filed a complaint about this installation charges (RM88) in CFM and today I got this e-mail........




----------------------------------------------------------------------------------------------------------

Dear Mr. Mohd XXXXX,

Thank you for bringing this matter to our attention.

We write in response to your request dated 23rd December 2009 pertaining to the matter above.

Please note that we have suggested a rebate for the installation fee RM88 due to wrongly charged issue. This has been proposed to our management. Once approved, the adjustment will be reflected in your account.

We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".

Thank you.


Regards,
Noorliza Binti Noordin
Internet Billing Complaint Unit,
Customer Interaction and Service Resolution,
Customer Service Management, Telekom Malaysia Berhad.

www.tm.net.my

(Reference No: 1-5395015352)

This post has been edited by altimi: Dec 28 2009, 05:16 PM

Nice one. Thanks for the heads up. Will have to check my next bill to see if I am charged the RM88.

This post has been edited by vyzc: Dec 28 2009, 06:44 PM

Simple complain but filled with proof of charges, thats how you will have positive outcomes... don't use abusive words...

Line is worse than before.

Frequently DC =(

Asking to reset the port but still the same.



1mbps user here.

Any idea?

This post has been edited by Jounouchi: Dec 29 2009, 10:18 AM

You line attenuation & SNR is terrible..........

\WHat's up with your data rate?

it's suppose to be downstream 1024kbps or above!

Your fixed phone got problem, call 100 for technician...

Technician come just now

Looks like problem solved.

I can see that time they (TM Net) performing port changes... now enjoy your new speed...

This sub-con of mine keep telling me that TM telnet is down (since 22/12 till now) so cannot upgrade speed. I called 100 but they told me they don't know. Is it true or this sub-con is trying to CON me....

What the f*** !
The changes are so big !
OH MY f***ING GOD !

Yeah lucky with that perfect attenuation, capable to speed more than 4Mb/s if lucky again...

What did the technician do at your place? Just do some testing or change wiring etc?

technician just check the line rite
did he configure something
or tmnut just make some switches at the dslam