I filed a complaint about this installation charges (RM88) in CFM and today I got this e-mail........    


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Dear Mr. Mohd XXXXX,      
                                                                                                      
Thank you for bringing this matter to our attention.

We write in response to your request dated 23rd December 2009 pertaining to the matter above.

Please note that we have suggested a rebate for the installation fee RM88 due to wrongly charged issue. This has been proposed to our management. Once approved, the adjustment will be reflected in your account.

We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".

Thank you.
                        
                         
Regards,
Noorliza Binti Noordin
Internet Billing Complaint Unit,
Customer Interaction and Service Resolution,
Customer Service Management, Telekom Malaysia Berhad.

www.tm.net.my

(Reference No: 1-5395015352)